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February 2024 by DaVinci Wilson
Only two people working the whole branch, it's located downtown and there were several customers waiting in line. The staff were friendly and helpful...it took 15 minutes for me to be served. But I do understand the circumstances, staff are working hard here. ?
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December 2022 by Beruze
The manager (or I think she's the manager) is really rude and racist. If you wanna go to a bank of America, don't go to this one, she won't even try to solve your problems. She's rude to both employees and clients. Ugh.
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September 2022 by Avatar Kyoshi
Really bad service.
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September 2020 by Roy Smith
I was treated like I was dirt.
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June 2020 by Tuesdee Davis Realtor East TN
David was the most help I've ever had at a bank. We are not from around Nashville and he was a life saver. Amazingly helpful and super nice. We would have ended up having an extremely horrible day and trip, without his knowledge and help. Thank you from the bottom of my heart for all you did, David!
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March 2020 by Pooh Alex
Worsted bank ever I have had poor experience with them an I don't even bank with them they were very rude to me when I went in to ask a simple question rudest bank ever
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January 2020 by Ryan Caywood
Won’t even cash a check that is from there own bank. BofA has always been a horrible company to deal with. I will never bank with them
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September 2019 by Tuesdee Davis
David was the most help I've ever had at a bank. We are not from around Nashville and he was a life saver. Amazingly helpful and super nice. We would have ended up having an extremely horrible day and trip, without his knowledge and help. Thank you from the bottom of my heart for all you did, David!
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August 2019 by Sarah Miller
I am absolutely disgusted by the poor costumer service. I usually go to this bank to make deposits on my own account because I do not like to carry cash. Unfortunately, I always get bad customer service from the exact same African American clerk( This is just to be as much specific as I can). She knows me, and I already know her. I asked to make a deposit today, and she said you can use the ATM. I replayed even though there is a green flashing light? (because I am so ignorant that I never really noticed the light until today, so I though it was not working). Well, she laughed at me really hard so that her two coworkers and customer could hear. They also laughed back at me (Please check the cameras if needed) Very rude of her. I was not expecting that at all. Never happened to me in such setting. I mean their job is to clarify my doubts not to make it look like this was a stupid question.
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August 2019 by Donna Sequeira, Realtor
I wish they would hire friendly clerks. I understand when people have a bad day, but it seems they are always having a bad day.
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May 2019 by J H.
Horrible service. I canceled a membership and saw a pending charge so I called Patrick and Brianne of Tennessee (Yeah they wouldn't give an operator number or anything else to identify them.) For all I know they just made those names up. They refused to stop a pending charge until it cleared which defeats the purpose of fraud protection. Why get notified of a bad pending charge if they won't stop it until it goes through?! I asked them to notate my account and dispute the charge the minute it went through. They refused to do that! They said I'd have to call back!!! Bank of America is worthless!
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April 2019 by Z L.
It says open Thursday that would be tomorrow 9Am to 4PM.
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October 2018 by Corey Tester
Good customer service, two convenient ATMs in downtown Nashville
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July 2018 by Rakesh Reddy
Very very bad service
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March 2018 by Chaz Allison
This bank is a bank. There's alot of banky aspects of this bank. Like they do money
