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March 2024 by Kevin
Great overall experience and Zailda provided great customer service. Thanks!
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March 2024 by Rashan Lacy
Went in there yesterday went to the bank teller Zailda. It was two other African American ppl before me. The services they needed she act like she could not do. I get up there same thing. Whole time she is laughing and smiling and sends me over to the manager to assist me. Which he did but she knew she could have did it . She did not want to. Crazy thing about it she was not American. I hope Bank of America teaches her better practices when dealing with the public.
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December 2023 by Mashii B
I have been trying to get 200 lousy dollars from BOA that an Expedia refunded me back , I swear they been giving me the run around for like a month now , and it’s crazy because all they have to do is give me my money n it’s frustrating I can’t stand UnGenuine humans
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December 2023 by Mary Morton
Wonderful experienceGreat staffVery cleanThank you.C
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September 2023 by Judy Smith
Jason and staff are excellent very responsive. Bordeaux branch is in a very very populated area but no drive through at bank at any time always packed inside you need to open thru at least several hours per day I've been a customer for 40 years worst convenience ever no convenience at all re drive thruMy
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September 2023 by Khabibulloh Mirzaakhmadov
I never recommend to visit a Bank of America Church St branch. They all are unprofessionals and not educated, they don’t even know their job well, this was really bad experience and worst customer service that I’ve ever seen. -0.1
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July 2023 by Joel Alexander
One of my least favorite things to do in Nashville is to go inside of this Bank of America.
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May 2023 by Courtney Clark
In what world is it okay to not have a restroom for paid customers? Especially with long lines… hope i don’t get a UTI
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April 2023 by Attorney Richard Hedgepath
Bank of America Church Street branch Nashville Tennessee, the worst banking experience I've ever had. The bank officers are dishonest rude and uneducated. Avoid this branch and avoid Bank of America..
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January 2023 by Gorav Gupta
The absolute WORST customer service I have ever experienced! She just talked over me as I tried to ask questions and kept saying she refused to answer questions because they close in an hour...
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August 2022 by Mike Worsham
Shima Salman, Financial Manager, gave me the best service I have had in 20 years at Bank of America. Give her a raise and promote her.
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August 2022 by Dina Vanegas
Excellent service, it was 10/10 attention and also a girl spoke in Spanish.
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July 2022 by Kay Finley
Not happy after many many years here and changed to CHIME.Had a stroke and couldn’t change out all the automatic payments I had quick enough to avoid a surcharge and called them. The person I talked to was totally unsympathetic toward my situation knowing all the years I’d been there and refused to reimburse me so I left.I loved my bank. Sad I had to leaveUpdate. Bank of America called me and wanted a call back and I say why ????You took my $200 fees , from a long long time elderly sick declining customer and refused to listen to my explanation so why now ????? Return my fees. That would be the thing to do Bank of America. 9862@ att.net
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March 2021 by Resplendent Cleaning Solutions
My husband and I had a settlement check issued from Geico. The Bellvue branch flat out refused to negotiate with us. My husband called the Church St. branch and spoke with Shima Salmon. Shima and the rest of the staff at this location were very accommodating and professional. Great customer service!
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February 2021 by Ana C.
Unfortunately, this is the worst ATM and bank location in downtown nashville. 9/10 times I have used the drive through ATM I am approached by some individual asking for money which makes me feel very unsafe. In addition, I deposited a large amount of money last month and the ATM shut down immediately after I deposited it. I had to wait for an hour on hold with customer service before I could file a claim(while sitting in front of the atm). This week a drunk man almost hit me after he stood at the drive through atm for 10 minutes pressing random buttons (he proceeded to try to drive afterwards). Do not go here. It is not a safe location. It is also not a timely location.
