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March 2024 by Keith Raleigh
They never answer any phone calls ever. I needed to ask a question to avoid making a trip into this location. Wasted a lot of time. Read the other complaints. It is the same. Why do business with a business that never answers calls. Avoid this bank.
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February 2024 by Stacey M
If I could give a “ZERO” I would!! This place is horrible. They never answer the phone, Rude, Rush you out like you’re bothering them! Never ever will I bank here again!
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January 2024 by Loretta Battle
Long wait time. Need more help. Not open on Saturday. Close to early for people that get off at 4.
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January 2024 by I. Fish Cheap
CJ was great! Very helpful. Made an appointment, got things taken as far as we could take them today...will return to close the deal
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January 2024 by Breann Durso
Jermin was absolutely amazing and was so kind. She also got me in before my appointment time.
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December 2023 by mohamed alsaadi
Thank you very much for helping me today specially the Arabic women that really did her best to help us
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October 2023 by Amanda White
Would give 0 stars if I could!! Good luck getting a hold of anyone for anything. If you can't do it on the app, you are out of luck. No-one at this location is available to help you on the phone or in person.
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October 2022 by Nathalie Santos
This branch is by far the most unpleasant experience I’ve ever had. I’ve been a loyal customer for over 20 years and never encountered such unprofessional personal. In addition to that they better assisted someone else who was inquiring further information and making a deposit at the same time. Truth be told they showed racism towards me particularly an individual named Monica. My request would have not taken longer than 10 minutes in which by the time they explained and rejected assisting me they would’ve accomplished. This seriously makes me consider me closing my account all together.
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September 2022 by Angel Smith
WARNING!! I would not trust the bank in Hermitage TN on Lebanon Pike! The employees are liars AND thieves. I am a victim and would NEVER bank here. I urge anyone who is looking for a good bank to keep looking. Their name should be Bank of Stealing not Bank of America.
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September 2022 by MC Harville
Be prepared to wait forever at this location. This type of customer service when you’re giving them your money is unacceptable.
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August 2022 by Enrique Hurtado
Really bad service, it takes forever to do any kind of transaction here.
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July 2022 by Rachel Falen
Horrible service, zero stars not an option or would've left that, waited over an hour in line which is typical along with rude tellers.
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June 2022 by William Sommer
Extremely long waits, rude tellers, rude manager. Prepare to be spoken to with disrespect.There are several employees that meander around the branch yet don’t seem capable of actually helping out with anything as simple as a cash/check deposit.Since Google requires a single star, I’ll give that for the prime location of the building itself.
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February 2022 by cjpendley - nashville
I’d give ZERO stars if I could.Had to come to the branch to find out why an online deposit failed. Got a confirmation two weeks ago that my deposit was accepted but my $3k never showed up. No one here mid Friday afternoon!Don’t leave a GD sign on the door saying to just use the app. If an app could take care of my business I’d have saved my time and gas, stayed home and used it. Been with this bank almost two decades but this is the very last straw.
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February 2022 by Cynthia P.
Had to come to the branch to find out why an online deposit failed. Got a confirmation two weeks ago that my deposit was accepted but my $3k never showed up. No one here mid Friday afternoon! Don't leave a GD sign on the door saying to just use the app. If an app could take care of my business I'd have saved my time and gas, stayed home and used it. Been with this bank almost two decades but this is the very last straw.
