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March 2024 by Barış Gürgar
The employees are not helpful at all.
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February 2024 by Jen U
Always a great experience
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October 2023 by Amy Karaman
Was a walk in one morning to do a wire. Gentleman in the front said it will take around 30 min plus minus 10. After 45 min I came to talk to a lady at the time and asked how much longer it would take, I had my zoom meeting coming up in 30 min so wanted to know what my time frame was. She looks at my name on a sticky note ( not in the system, because I know BOA will send you the survey after) and says to me ( like she was there when I walked in) like we always say to our clients, it will take at least 30 min but we don’t know when will get back to you. So I set back down, then the guy that was there before me says, it’s always here like this.. I have been sitting for 1,5 hours sometimes I come and sit for 2 hours. How do you expect to get seen so soon? And I told him that it’s not normal. I have not been to this location but any other one that I go to they always say correct time or they make you an appointment.Then I saw one worker that was sitting in his office go out and get his charger out of his car. And all of them just chilling. So I asked another lady who was the manager, and she pointed at the lady in front. That was The MANAGER ??♀️ I was in shock. I said I can’t believe you treating people like this. This is not BOA. Customer service is always on point. I said I don’t want to do business with this location and I will notify the corporate. She gladly gave me her card and said here is my name if you need it.So I went to my regular location. They met me with a smile and said : “We are busy at the moment but we can see you in two hours. Also do you know you can do wire online from your computer? “ I said no I didn’t so they send me instructions and said they would love to help if I had any questions. This is what I’m used to when banking with BOA not some attitude manager, that has no idea of culture of BOA.Writing here, so maybe you can read while you sitting and waiting in that location.Also not surprised on the ratings here.
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September 2023 by jose reyes
Staff is good but they never have enough tellers and the lines are always long because of it.
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August 2023 by Devin Jane
I went to this bank to become a co-signer on my husbands business account and they told me I needed to go through our business and put myself as a second owner of the LLC first… and all these other complicated steps first. Putting myself as another member of the LLC would have changed my tax situation and been a big deal, however they refused us until we did this. We went down the street to a different Bank of America and they allowed me to be a co-signer and did it in about 10 minutes. If we listened to these tellers it would have totally complicated our taxes and been a very long process. They are uninformed.
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July 2023 by Sahar Rezaei
This Nolensville bank is a party game, there was no man in the line, he quickly went ahead, and one of the bank employees said, "Business line, if there is nothing to do, people will stand in line, this gentleman went ahead."???
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March 2023 by Teco Trent
I hate that Bank of America constantly holds business checks that we receive, stating they aren’t sure if it will clear. This affects my business! I’m so sick of it!
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January 2023 by The DoBeRman Critic
Unfortunately, I found myself once again listening to employees of BofA publicly saying customers personal information as I was waiting in line. Aside from that somehow other customers documentation status was being stated and I personally find that inappropriate and offensive since every person regardless of status should be treated with respect. I am shocked that this is occurring in these locations. The manager in this location is also unaware of what privacy is because when I asked to speak to her in private about why I was there, she flat out had me state it in the waiting area! while a complete stranger was fully invested in my conversation with her. She is not competent to be in the position she is in. I was fortunate enough to speak to a gentleman that helped me figure out some information and turned my experience a little better. Overall I do not recommend doing business here. I truly hope that changes do come to this facility in the future.
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December 2022 by Matthew Singh
Will never do business with this branch ever again they have the most unprofessional people employees and not to mention bad attitudes towards customers
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December 2022 by Redeer Hasan
Organized and Clean, the employees are very respectful and caring.
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October 2022 by Kevin Nguyen
The worse bank location and sevices I ever see.
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July 2022 by Mari Gonzalez
Unfortunately, I found myself once again listening to employees of BofA publicly saying customers personal information as I was waiting in line. Aside from that somehow other customers documentation status was being stated and I personally find that inappropriate and offensive since every person regardless of status should be treated with respect. I am shocked that this is occurring in these locations. The manager in this location is also unaware of what privacy is because when I asked to speak to her in private about why I was there, she flat out had me state it in the waiting area! while a complete stranger was fully invested in my conversation with her. She is not competent to be in the position she is in. I was fortunate enough to speak to a gentleman that helped me figure out some information and turned my experience a little better. Overall I do not recommend doing business here. I truly hope that changes do come to this facility in the future.
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July 2022 by Anthony Barber
Terrible experience 3 times in a row. Rude and disrespectful staff. They will lie right to your face and waste your time. Shut this place down!
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June 2022 by Mona Eghterafi
This location doesn't have professional workers..... helping customers making an appointment can be helped with the front desk person not over the widow when there is a long long .... they are always short on staff and so so soooo rude!
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May 2022 by Armah Mitchem
Why do the ATM machines' beep so loud everyone in the 1 mile radius knows people are using them. ?
