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March 2024 by Matt Vadell
Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.
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February 2024 by Mike Kneeland
Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be
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February 2024 by Nicole Roper
I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.
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February 2024 by Paper Corgi (PaperCorgi)
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
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November 2023 by Kamryn Hughes
My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.
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November 2023 by David Harzman
Young girl around the counter offers zero customer service. 10/26
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August 2023 by LadyD 77
Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.
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July 2023 by EL
My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.
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May 2023 by Casey Brogan
Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS
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May 2023 by Anna Cesario
The girl was on her phone and had a earbud in which is very unprofessional while working and serving customers. Was kinda rude too. Definitely won't go back
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March 2023 by Keith Hyman
DON'T EAT HERE. HIGH RISK!!!I walked out! The grey-haired man with a crew cut behind the counter coughed into his hand then proceeded to fill the order of the customer before me WITHOUT WASHING HIS HANDS. Like I said, I walked out after pointing this out to the other customers. He still made no move to wash his hands. Well, hell: I'll never go THERE again!
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March 2023 by jennifer mcgrew
If you love ice cream or ice cream cakes. It is the place to go.
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October 2022 by Lilly Hertzog
Was handed my ice cream cone by a boy that had no gloves on and dirty hands. Definitely won’t be coming here anymore.
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October 2022 by Julie Kay Clark
THEY DO. NOT ANSWER THEIR PHONE!! I've been trying to call for 4 hours to see if they have a birthday cake for my grandson and it just rings and rings. I called the Baskins Robbins store on Hillwood and the girl there said they NEVER ANSWER THEIR PHONE. Such rudeness and lack of consideration. Shame on this company for not holding their employees to a higher standard.
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September 2022 by caitlin claire
Two girls in there were rude. Walked in and they didn’t acknowledge me, just sat there talking to each other. Awkward experience