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February 2024 by Anna Nichols
Very helpful staff
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January 2024 by deezhuevos 616
Scheduled an appointment to get a remote start installed about a month ago. I schedule everything at work so I can leave early, I drive 40 minutes to my appointment and turns out, they didn't they didn't even order the parts. They tell me I have to schedule another appointment to get it installed. I'm not at the mad at the employee or anything. Everything was set up through their website and their call center. I'm just kind of upset at Best Buy itself. I received at least 4 reminders prior to my appointment and everything.
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January 2024 by Ashley Ivey
14 day return policy is ridiculous. Make sure you know that before purchasing .
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January 2024 by Tayfun GÜRFİLİZ
Staff was helpful...
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January 2024 by Stephanie B.
The return policy, especially in these times of inflation, is ridiculous! Bought a Christmas gift for my husband on 12/23, gave it to him on Christmas Day, 12/25, he couldn't decide if he liked it. When he decided to return it, we had the snowstorm that snowed everyone in and caused store hours to be limited for an entire week. Finally had a chance to try and return it on 1/27 only to be told there was NOTHING they could do, not even an in-store credit . Manager was NO help, wouldn't even consider the week of snow being an obstacle for getting there and, in fact, made me feel like an idiot for even asking. What has happened to good customer service these days??? Nobody cares about the customer anymore! We have been loyal customers at this store for many years and have spent lots of money, purchasing computers, appliances, cameras, smart watches, etc. In fact, we spent over $3,000 in a two-month period before Christmas. This is so unfortunate as now we will take our business elsewhere. I understand not offering a refund since it was outside their 13-day return period, but good grief, most companies offer at least a 30-day return, 60-day in-store-credit. Not a happy customer. No longer a customer. Done!
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January 2024 by Anna Wilson
Walking in front door emplee asked what I was looking for. I said head phones. Employees response oh that by the head phone area. Not what I was expecting. Not the same experience I used to receive.
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January 2024 by jose gonzalez
Empty shelves for a week after Christmas. Apparently the physical store doesn't deserve more attention
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January 2024 by Brad Mitchell
They have what you need. Not enough qualified ataff
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January 2024 by Matthew Snow
It's Best Buy. Service is good. They, or someone else on shift can typically run down the rabbit hole with you for your favorite device/or hobby that you (Me!) Know way too much about it. Competitive prices, usually. The Geek Squad protection plan keeps me coming back. No questions asked, you're within the timeframe and it doesn't look like it was in a blender; Approved. Replacement on the spot. That's what you're paying for.
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January 2024 by D S
Ordered over the phone, pickup was very easy. Friendly service
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January 2024 by Vance Lackey
Very friendly staff!
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January 2024 by Rusty Chester
Excellent service on my curbside pick up.
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January 2024 by Mrs. Coleman
Absolutely love this store. They keep their shelves stocked as well as their customer service.
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January 2024 by William Baker
Just about anything you need electronically. Competitive prices.
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January 2024 by Charles Jones
The gentleman that helped us was adequate. We were there to pick up a computer we ordered online. After this experience, I will continue to shop online. The only thing brick and mortars have is the ability to talk to someone in person, work through the sale of the product and have it immediately. All these factors were not in play and the interaction was not above and beyond. The armed security guard was quite nice and did wish us a happy holiday.
