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June 2023 by David Brady
This company also goes by the name "Best Gate Shop, LLC"We called this company to have a repair done on our automatic residential gate and they were/are awful!! We called about 6 months ago for the initial call and after having a technician out 4 times, with every time being a different diagnosis from them, our gate still does not work properly. 3 weeks ago they said we needed a new modem on the gate and we were told they would order one and install it. I just called them today and they could not tell me if the modem had arrived. They did not have our service scheduled and were extremely uninformed and unhelpful. They also do not set service dates, and if by chance they do, they will not honor that service date. It appears the way they do things is by giving you a call the same morning when the technician will be arriving or, in most cases, when the technician has arrived at your house.I can't even imagine how awful it would be to have them actually install a new gate if it takes them 6 months trying to fix a gate that they still to this day have not fixed.To sum it up, I am lost for words at how unprofessional this company is. If you need a repair done I recommend calling the gate manufacturer and they will send you a list of their authorized dealers and repair companies. If you are looking for a new gate installation, anyone else will be better.
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May 2023 by Rachel A.
Charles the owner is a man of integrity and craftsmanship. He installed a beautiful gate for us last fall and when there was a later issue with the gate he took care of it. The gate is sturdy, works really well with the solar panel system and is beautifully crafted with fleur de lis from our time spent in New Orleans. I recommend Elite Gate/Best Gates, they may take a little time but quality and craftsmanship wins every time in my book. Thank you Charles!
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January 2023 by Scott Alexander
I scrutinized several gate companies prior to choosing Best Gate to fabricate and install a new automatic gate for my property in Franklin, TN. I am so happy I chose them. They did a great job and the few times I have experienced any problems they have come right out and taken care of the issue. Dealing with a family operated and owned business is so refreshing. I have been so happy with my decision to work with Charles and his team. Can't say enough about their customer service.Scott AService: Automatic gate installation & repairs
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April 2022 by Ronny Wilson
Very unprofessional! I had these guys build me a gate back in 2020, though I have no complaints on gate quality. I got information from them on what motors, keypads etc to get and purchased said items. They were too busy to do the install so I thought no problem, I’ll do the install myself and have them setup/program them. That’s where we fell apart. The guy took the info to pass along to Charles. I waited several months then went back to check on the wait. Was told he had left him a note but he’d gone out of town and may not have gotten the message. He took my info again, and again I waited several weeks with no word. I made a couple calls but usually can’t reach anyone, the one time I did get someone and they had no idea what I was talking about. Told my story again, and he said he’d have Charles get in touch with me. Again, waited several weeks with no response. I went in person again and the guy just gave me Charles’ cell this time, so I called, no answer. I left detailed message and he still never returned my calls. Now, it’s March of 2022, and I’ve waited this long, figured I go up there and ask again. This time I spoke with Charles’ son, and he told me that the reason they never returned my calls is because they didn’t know how to tell me they couldn’t help me. What!? After nearly two years of patiently waiting, with security gates that have never yet been closed, this is what they tell me? First off, this is exactly what they do. And secondly, they could’ve sent me down the road two years ago if this was the case. Asking why, he said it would be a conflict of interest to help me, that I could start my own business and compete with them if they helped me. Again, what!!?? I was gonna hire them to do exactly what they do. My guess is they didn’t get paid to do the motor install, which they were too busy to do, so they don’t want to help with the rest. Bottom line, very unprofessional! I’d steer away from them at all cost.
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January 2021 by Marvin Peraza
Good customer service.
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December 2019 by Bingo
Highly recommend this gate shop! Workers who installed my custom gate were fast and friendly. Quality service with a smile. I would definitely use them again.
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December 2019 by Shree Woodard
Got an estimate from them, but they wouldn't come out to do the work. Called them, they said they couldn't get any help but someone would call us back. They didn't. We called them again. They still haven't called us back.
