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September 2022 by Lori Hammett
Bins never showed and I was charged!!! By the time I got a hold of somebody at customer service they said the bins were delivered which they obviously weren’t. We double checked the address and it was all correct. The CS rep said he was in NY and he had no idea where my bins were. He said he’d put in a 2nd order for next day and here I sit with no damn bins still. Save your time and the hassle and just use cardboard ppl!!! Now I’ll have to drive to the location and complain and get a refund. Worthless customer service and it’s impossible to reach someone on the phone!
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August 2022 by Rachel Rockey
I’ve used them twice now for moves around NYC and there is truly no other way to do it. They’re the cheapest out of the competitors, they are probably cheaper than using regular boxes, they are super clean, they protect your stuff more than normal boxes since they are so sturdy, they are easy to stack up when unpacking (no breaking down boxes, so much more eco friendly, and one thing I didn’t think of until unpacking was that getting rid of boxes is SUCH a pain in the city with all the trash restrictions so these are just a life saver. Service was great and 10/10 recommend!
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July 2022 by David C.
I agree with other reviewers. Poor communication and customer service. A great business idea, just not well executed.
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November 2021 by Kristen F.
I wouldn't be writing this review, except throughout the last 2 days "Joe" the manager/owner or whatever position he is, has not once even apologized for the poor service. He's also chosen not to respond to my last two emails asking about my refund. My bins were scheduled a week in advance and paid for in advance. They arrived completely filthy and the extra bubble wrap I paid for was missing. I emailed Joe and asked him for a refund (as I would have to clean and sanitize 20 bins) or to come pick up the bins and cancel my order. Here was his opportunity to apologize and throw a discount my way or pretend he gave a crap. He didn't. He replied with "I spoke with our driver and the delivered the wrong bins that were from a pickup. We can either swap out your bins or cancel the order and pick them up." First I find this pretty suspicious as the bins had layers of dust on them that clearly were sitting for awhile. But Ok cool, if you can bring clean ones today, that's fine. Two hours later, more bins are brought out. These are still dusty, dirty, have things inside them (one even had what looked like a spider egg sack inside). So I email Joe and say these are still dirty, please come get them and send me a refund. Here's what triggered the review. He did send his driver back out an hour or two later to collect the bins but didn't respond to my email. I sent another last night asking him to confirm my refund timing and he didn't respond. It's 24 hours later and he still hasn't confirmed a refund or even had the courtesy to say sorry for the inconvenience, not once. I'm out $99, 2 days behind in my packing, and have to go buy new boxes that I wasn't planning to use. I understand things happen but how you speak to customers is a huge part of running a business and Joe clearly could care less about how much of a stressor his business created in a time where stress is already high. They promise "clean and sanitized bins" for a premium, and I got none of those things, the least of which a decent apology. Don't recommend. *Edited to update, after posting this review I got a response from Joe a few hours later confirming the refund timing. Still no apology but the refund did get processed 3 days later.
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May 2021 by Tom Fielder
Good idea, but poorly executed. Would not recommend.
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May 2021 by Courtney
I had a great experience with Bin-It! They were exactly what they advertised - dropped the bins off at my house and then picked them up at the new house. It was SO nice to not have to tape boxes. The bins were clean and sturdy and stacked up easily in our garage and the moving truck. No issues at all!
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April 2019 by Lakita U
Very professional! I had a great experience! Would recommend to everyone and definitely will get them again in the future! Joe is amazing! Service awesome
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October 2018 by Carls Hammer
Amazing great services
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September 2017 by Karen W.
I'm updating my original review of this company because they have worked with me to make my experience better and that deserves kudos. I still feel that it isn't made clear during the ordering process that bins are only delivered outside your door and that you need to put them back outside the day they're picking them up, so this service might not work for someone who has trouble lifting and carrying heavier items. The concept of sturdy reusable packing bins is genius, and they work really well; the only thing I believe is needed is either a clear statement about drop off and pick up, or getting at least some workers certified to enter a house when there's a customer that really needs the help.
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April 2017 by Anna Thornberry
Using Bin-it was one of the best decisions we made for our move. it was so easy the fill, seal and move on. Our movers also loved it! With the boxes all being sturdy and the same size it made their job easier and faster. Everyone asked us questions on the boxes and I recommended everyone use them. This is also the first time if have not had a single broken item in a move. 5+ stars!
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April 2017 by Alex Tapper
Definitely recommend Bin-IT over cardboard boxes. They made moving myself 10x easier, cleaner, and FASTER. Packing into the blue bins was so much more manageable than cardboard. They are easier to carry. Wayyy easier to transport using the dolly. And they have great customer support too. Easy call for the next time I move.
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April 2017 by Viky Fisher
Used Bin-it for my recent move from a four-bedroom house to a two-bedroom apartment. They were so easy to deal with, they delivered and picked up exactly when they said they would and the bins themselves were SO MUCH easier than traditional cardboard. I have highly recommended the process and this provider to everyone I know.
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April 2017 by Kathryn Duncan
Bin-it made moving so easy and stress-free (yes, *moving*)! I've had to move 5 times in the past 2 years and used Bin-it for the past 3. It's a life-saver, money-saver, and reduces our carbon footprint! I recommend this to any and everyone.
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July 2016 by Mechelle Webb
Bin-it makes packing and moving so much easier! Friendly and prompt delivery and pick-up. I highly recommend them!
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July 2016 by Mechelle M.
Bin-it makes packing and moving so much easier. They were right on time for delivery and pick-up. I highly recommend them and I'll definitely use them again when I move!
