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November 2023 by E H
Finding other people’s dirty clothes and previous rental contracts with the renters personal information was crazy to me! Car smelled and was priced ridiculously. Hands were tied and needed it right away, but I absolutely Do NOT recommend.
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October 2023 by Janice Kittrell
We reserve a hybrid only to get there and be told they didn't have anything like what we were expecting. The problem we did get had a oil change light. I will not use this rental car place again.
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September 2023 by Brie La Fleur
This location ran out of cars and called me 45 minutes before to let me know. Great! I had to cancel the reservation myself, not sure why they couldn't do it on their end when it was their mistake, then wait 5 days for my refund. I went on to make a reservation for the next day, but the rate had jumped up $16/day. I emailed corporate, who told me to call customer service, who did not nothing. I was hoping to get a refund for the difference since it was their mistake.The people that worked there were nice enough though and I did get a car the next day. I just think maybe Budget as a whole needs to be better.
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September 2023 by Madeline C.
I went here with my boyfriend, and we thought we were getting a really good deal, but I'm guessing since we are young as they thought they could take advantage of us and tell us that we needed to use their insurance on the truck, which about doubled the price we were supposed to be paying for the truck. We ended up finding out that they could not do this since we had our insurance and had that money refunded. These people are so shady!!!
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August 2023 by Peyton M.
Rented a moving truck here thinking I was getting a good deal but I was VERY WRONG. They will screw you over by requiring insurance (their vehicles are "commercial" and not covered by most insurers) and so I went from spending around $30-$50 to $175!!! No idea how that is ethical at all, why advertise cheap trucks if you just screw over your buys forcing them to get insurance. I would recommend UHaul because I don't think they do shady stuff like that and it will be much cheaper.
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July 2023 by Zoli K.
I do not know why this business is rated so poorly. We had excellent service. Truck was ready at the agreed time. Truck was clean and damage free. The truck only had 7,000 miles on it. Both people that served us could not have been more courteous. Would use these guys again without hesitation.
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June 2023 by sallie moreland
I would love to Thank Anthony Booker for outstanding customer service!!We had upgraded our vehicle on phone with agent however it was not updated when we got there. However a vehicle came in he got right on it and made sure we was taken care of. We had just lost our Son and was going to his funeral. Thanks for that big smile and Outstanding Customer service May God Bless you! Melvin &Sallie Moreland
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April 2023 by Dillon Hearns
I am extremely disappointed and frustrated with the service provided by Budget at this location. I had booked a rental with a reservation, but upon arrival at the location, I was informed that no cars were available. It's ridiculous that Budget had not communicated the issue to me before my arrival, resulting in significant Uber fees to reach my hotel.The response from the Budget location to the situation was completely inadequate. They offered no assistance on when a rental would be available, leaving me with continued Uber costs for 24 hours. 24 hours later, and after I had to reach out to corporate, the car I was given was dirty and had ripped-off decals on the windows, which is unacceptable for any customer, let alone one who had made a reservation and paid for the service.To make matters worse, upon dropping the car off, I arrived to find a handwritten note stating that the location was closed for the day. This left me in a difficult position since there was no key drop-off at this location, and official signs specifically stated NOT to leave cars overnight. I had to initiate communication once again with Budget assistance to inform them of the situation and had to rush to drop the car off at the airport, almost missing my flight due to Budget's negligence.Skip the hassle and find another service provider. This location could care less about you and your business.
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April 2023 by Juan C
The staff here the BEST. I've been renting from them for over 4yrs. The only problem I have is the cars come from the airport and they are the WORST. They don't have the cars there on time or cleaned. But the staff at this location more than make up for it.
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April 2023 by Nicole Hicks
First time using them.. best price hands down over their competition. The gentleman at the counter got us ready in speedy time.. on the long road trip truck was smoothed turn in seemless...
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April 2023 by D H.
I am extremely disappointed and frustrated with the service provided by Budget at this location. I had booked a rental with a reservation, but upon arrival at the location, I was informed that no cars were available. It's ridiculous that Budget had not communicated the issue to me before my arrival, resulting in significant Uber fees to reach my hotel.The response from the Budget location to the situation was completely inadequate. They offered no assistance on when a rental would be available, leaving me with continued Uber costs for 24 hours. 24 hours later, and after I had to reach out to corporate, the car I was given was dirty and had ripped-off decals on the windows, which is unacceptable for any customer, let alone one who had made a reservation and paid for the service.To make matters worse, upon dropping the car off, I arrived to find a handwritten note stating that the location was closed for the day. This left me in a difficult position since there was no key drop-off at this location, and official signs specifically stated NOT to leave cars overnight. I had to initiate communication once again with Budget assistance to inform them of the situation and had to rush to drop the car off at the airport, almost missing my flight due to Budget's negligence.Skip the hassle and find another service provider. This location could care less about you and your business.
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February 2023 by Luis Velasquez
The location is easy to access and the I appreciate the fact that they actually had the vehicle at the location, but seriously, couldn’t you find the time to clean up the car before van before handing us the keys??? And the person at the counter forcing us to add insurance to what it’s obviously a super beat up van!!If you’re planning on renting from this location don’t let them get away with this issues. 3 stars only for clear lack of care of the customer
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February 2023 by Shannon Preston
These guys were really nice friendly and so helpful. However, you do have to rent for all day and a card is needed for deposit. It wasn't their fault whatsoever though. It is a corporation thing. I would definitely use this place again and again. Better than my UHaul experience. That is why I am giving these guys a 5 ?
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January 2023 by Casey Joe
Dusty and Ken were very friendly. After a terrible experience renting a car from the Nashville airport, I had to drive over here to get my vehicle issues addressed. Dusty and Ken were super friendly, and Dusty himself was able to get us into a new vehicle, knock off all of the scamny airport add-ons, and make sure we were comfortable when leaving."Shop local" is definitely recommended. Very friendly, and saved me over $160!
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December 2022 by Emily Narron
We had rented a car through Turo for our trip, and it got cancelled a few hours before we were scheduled to pick it up. We ended up renting a car from this Budget Car Rental office at the last minute for a fraction of the price. The customer service at drop off and pick up was amazing - all three employees we encountered were kind and helpful. Highly recommend this location!