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October 2023 by Shonda Parks
Went to Rent a Car While Mine is Put in the Car Repair Shop Behind Them For Repairs They Say you Can Pay for the Deposit and Rental fees with a Credit /Debit Card that's a Bold Face Lie and False Advertisement! they Run a Credit Check on a Debit card? I was told if your Card says Debit You might as well Forget it! Even tho the Card Can be run as Credit or Debit at any Store! Chase is a Major Bank Nation Wide! And my Card isn't a Pre Paid it's a Actual Bank Account I've had for Years! Not everyone Chooses to Go into Debt With Major Credit card Companies I choose to Pay for Most things In Cash So If you don't Have a Major Credit Card Don't try to Rent from Budget
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September 2023 by Sy J.
I'm an Uber driver and chose to use Avis/budget. I used the vehicle for months on auto pay. One day I get a call the car hasn't been paid for in weeks they r threatening with the police and expecting me to bring the car it right at that moment. This was confusing to me because it had been on auto pay the entire time. So I cooperate and take them the vehicle. THE NEXT DAY THEY CHARGE ME 1800$! But wait... I thought the autopay wasn't working so how did they approve an 1800$ charge?? This corporation WILL put u in jail and take ALL YOUR MONEY. And don't think ur gonna call Madison office and expect them to be understanding because they are rude,dismissive, and not willing to take responsibility for what could have been a mistake in their end. I paid this company 300$ a week for months to be nearly put in jail and have all my money taken. DO NOT RENT FROM THIS LOCATION THEY WILL TAKE ADVANTAGE OF YOU.
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September 2023 by Dhruv Patel
Great spot! They don’t rip you off like other spots and try to upsell you unnecessary things. Great service and very understanding. Would definitely recommend
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September 2023 by Selicia O.
Everytime I call or make a reservation for Uber rental they never have any available. I was only able to rent a car once from this company from a different location. It would be nice if Uber driver app would say there isn't any available or there is one available like Lyft does. I really like Avis rentals. They are clean and very low miles. Compared to Hertz. I'm not happy with Hertz but it's my only option right now.
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August 2023 by Lois Goodhead
I booked a 6 pm reservation, I was there at 559 pm the employee was exiting the parking lot at 601 pm . I guess he did not want me to drive the Traverse he was using for the evening .
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July 2023 by Jamaka Ewin
I would recommend the Madison location to EVERYONE!!! Stephen and Jackson are the best ever
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June 2023 by Scott Smith
Save yourself the headache, the disappointment and your money. Located in a very unsafe part of town, the man behind the counter was rude and not helpful from the minute I walked in, the car I rented was dirty inside and out. Worst rental car experience of my life. Also: They don’t even offer any kind of onsite parking for your vehicle, which they don’t make you aware of until you arrive.
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March 2023 by Linda Polk
Expecting a battle regarding the flat tire I had, Jackson put a smile on my face. He accepted my complaints and gave me a great deal.
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February 2023 by Shereka Cawl
I am giving this Budget 5 stars for Professionalism, Friendliness, and overall good people. I am having issues with my own car. They have been so understanding and willing to help me in anyway. Even when I am frustrated because I am having to keep renewing they are understanding and willing to help.Thank you Madison Budget!
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September 2022 by Cody Fontes
All of these rental companies need one star reviews. Reserved a car online, got to the office and the sign said sold out. It’s 2022, if you can’t figure out how to sync your inventory with your reservation platform, you’re just playing games to make money. 1 star all day.
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September 2022 by Mike Phillips
Rodney is the best. Glad they have a program worked out with JD ByRider
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August 2022 by The original Mahogany Empress
Five starts the customer service was outstanding at the Budget rental in Madison TN
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May 2022 by Alexandria Johnson
I reserved a rental. Ubered to pick it up the next morning. Got there and the said they have zero inventory. Got stranded until I could find another rental. And had to get another Uber to get there.
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March 2022 by Amber Hartsell
This was the worst experience renting a car I ever had and I will not be back to the Mt. Juliet Tn location!! We arrived on time to pick up our car a standard SUV and they did not have it. Only solutions was to go to Franklin TN myself or go to the airport and hope they have what we rented. Horribly customer service and it delayed the start of trip as we where leaving once the car was picked up. Not that Budget Rental car cares or was even welling to give us our money back. The person attitude take what I give you or leave with no money back on the rental.
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October 2021 by swamp thang
Trey are just wonderful if you want your reservation cancelled at the last minute. Of course when you call the customer service number that they text you ( first thing in the morning on the date of your reservation) all lines are mysteriously down. After dealing with their automated phone system for 30 minutes I was able to speak to an agent from some 3rd world country . After unsuccessfully trying to reserve me a car at another location he tried to get me to change my rental date. Unfortunately my appointment was for the day I had made my reservation for. Maybe they could rent me a time machine too.
