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August 2020 by Amber Hayden
NIGHTMARE.... DO NOT RENT BUDGET! We've had a reservation for weeks for a 26ft truck to move out of state. Now anyone knows that when you move everything is planned weeks in advance and when you're moving out of state its even more crucial. I received an email stating that they wouldn't have my truck available and that i should look elsewhere. This email came less than 24hrs away from my pickup time. Since I was given such short notice I am unable to find another moving truck even with other companies... Ive called Budget customer care center 3x and each time I was told that I would receive a call from their inventory manager within 15min to 2hrs. That was 15hrs ago and I have yet to receive a call from anyone. THEY DO NOT CARE! This Oh well attitude is disgusting and they have put us in a very bad situation! I have to be in our new place by tomorrow morning for the installation of my internet which I need to work on Monday and now that will not happen and I cant get them back out until the following week. That leaves me having to miss a weeks worth of work! Budget might be cheaper than Uhaul or Penske but do yourself a favor and go with a different company. You get what you pay for. These people are unreliable and there is no accountability. This situation has cost me about 1300+ so far. So save yourself the frustration ahead of time and do not book with this company.
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June 2020 by The Kris Brown Project
Booked a truck 4 weeks in advance. The night before they push our rental back 2 hours. We get the truck late and the alignment is completely off, having to fight to keep the truck straight on the road. No other truck rentals in the area are available because it's a Friday during summer. This planned move became a nightmare.
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October 2019 by Aaron S.
I rented a 16' truck to haul some large boards. This was the lowest rate I found anywhere. The ladies were very nice and professional. The truck was virtually new and excellent condition. I am very happy with everything, and will look to them for future rentals.
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September 2019 by Angelia Slater
Gave my daughter a great deal & service!
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July 2019 by Wade J Schmidt
Great price, quality product. Highly recommended. They are my go to moving source and share with all
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June 2019 by michael zappavigna
Let me tell ya. I do business here 5 times a week and I absolutely adore these ladies who run the operation. Hard working, fair, and professional. Couldn't ask for more in a truck rep.
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September 2018 by Ali Albanna
My experience with them was excellent, the lady explained to me everything about the contract and she was knowledgeable.
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August 2018 by A. Al
Good service
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August 2018 by Callie Pitman
Staff was nice, truck was in disrepair
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July 2018 by Abd Alx
Good women and service, fast and convenient, friendly, God bless them.
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June 2018 by koti H
Fast and easy return of our rental.
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February 2018 by Dominique R
Beware of these scammers! We rented a 12' truck to move our daughter to another city. The truck was very dirty and old, so we didn't think it out of place that it made a lot of noise as soon as we pulled out of the Budget parking lot. Midway through our trip, on the interstate, the re-tread on the rear tire peeled off suddenly. We nearly overturned, but finally managed to get the vehicle safely to the side of the road. After waiting hours in boiling heat for Budget's people to come and change the tire, we got back on the road with our intended arrival time ruined. Funny thing is that all the noise that the truck made as soon as we started our trip was gone after the tire was replaced. From what I read, that means that the retreaded tire was already faulty before we ever got in the truck. Now Budget says that their faulty tire is our fault and is considered damage to their vehicle, so we have to pay the entire bill which is over $500.00. What a scam - making us pay for a top quality tire to replace the cheap faulty one they sent us off with that nearly got us killed. Your life is truly in jeopardy with anything rented from these folks and it is shocking that Budget lends their name to this operation. Shame on you, Budget!
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July 2017 by Heidi Young
For being a very small and weird location, these ladies really know what they are doing, and got us on our way to Phoenix safely.
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May 2017 by Amber Councillor ugygyu
DO NOT USE THIS LOCATION!!!!!!!!!!! RETURNED THE TRUCK FULL, TOOK A PICTURE OF THE GAS HAND AND THEY STILL CHARGED ME $45!!!!! BUDGET TRUCKING IS A JOKE. INTIALLY, WE CALLED THE RESERVATION​S LINE WHICH BOOKED A TRUCK FOR US, WE GET TO THE LOCATION AND WE'RE TOLD THAT WE WERE MISSED INFORMED, THEY DIDN'T HAVE A TRUCK AND WERE SENT TO ANOTHER LOCATION ACROSS TOWN. WE ARRIVE AND THEY STATED OUR RESERVATION WAS NOT SHOWING IN THEIR SYSTEM AND CHARGED US AN ADDITIONAL $50 AS A "WALK IN". THEN WE WERE WERE CHARGED ANOTHER $50 FOR A CANCELLATION FEE FOR THE TRUCK THEY NEVER GAVE US IN THE FIRST PLACE!!!!!!!! I HATE BUDGET TRUCK AND WOULD NEVER RECOMMEND THE COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!! SUCH A HORRIBLE, TERRIBLE EXPERIENCE. CUSTOMER SERVICE IS A JOKE!!! NO ONE IS ANY HELP AT ALL. WHAT A MONEY SCAM!!!
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April 2017 by Stephen Hull
Possibly the rudest people. They were short tempered when I asked for a noon pickup on a Saturday because they close at noon and "had a long week and didn't want to wait." Dropped the truck off the next day and because they were closed I couldn't get a receipt. Which is fine, but when I called on Monday to have them email it to me, they became rude and tempered and said "I'll get it too you when I can." Called a second time a week later, still haven't received my receipt... Garbage business. Go with any other truck rental provider.