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April 2024 by Logan Vitovich
I came through the drive-thru pretty late, I just wanted to get 2 milkshakes. What I received was absolutely hands down the best Burger King service I have ever had. I admit, when waiting in line I was waiting patiently for just a moment. However, it was well worth the wait. Charles greeted me at the window and complimented my appearance as well as my vehicle. As he handed me the milkshakes, he discussed how he delicately hand-crafted the oreo milkshake as well as he perfected the consistency of the strawberry shake. Luckily there was nobody behind me so I was able to have a meaningful conversation with him. Anytime I ever go back to this Burger King I will be sure to ask for Charles!!
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April 2024 by Flamersen Dragon
Food is always good, the staff is friendly, and the service in my experience tends to be consistent. Good job yall :)
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April 2024 by Ronald Lyons
Even though the line was long, things moved quickly. The food was hot and fresh! Great service!!
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March 2024 by Valerie Barrett
Cashier was wonderful this morning. The other staff was very hateful and negative ruining my entire experience.
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January 2024 by Tony Nations
The service was great but the food was mediocre
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January 2024 by Kathi Bishop
I ordered my food online for delivery and never received it..
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January 2024 by Ashley Watkins
The hermitage morning staff is amazing!! They are so kind and welcoming. Love the
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December 2023 by Matthew Andrus
The staff is polite and professional, but they need more of them! This is a busy site but the food is prepared
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November 2023 by Stephanie Huerta
Wouldn't recommend this place at all. Rude employees even the manager ignored me. They forgot my fries and a sprite. I was ignored for 10 mins and the Manger made an obscene comment about whoever was waiting at the window...which was me.
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November 2023 by Victoria Perrusquia
Every time I come through this burger is spectacular! Only time they ever messed up something in my order, it was fixed, and I was compensated for my troubles even though I didn't ask for anything extra. But specifically the drive through worker, a lovely lady named Kapri, made my absolute year! First thing in the morning and this ray of sunshine was as chipper as she could be and was the nicest person I've ever seen in a drive through! She deserves a raise, bonus, and paid vacay!!!! 10/10!!!!
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November 2023 by Michael Conrad
The lady at the window was very professional and polite however to the “manager”. If can’t make change you need to just advertise that you are a cashless business or shut the doors. I’m aware that making change for a 100 dollar bill may be difficult for businesses that can’t secure their money but at 7 in the morning you don’t have 89 dollars in change to spare?! That means the store doesn’t have a manager on duty they have a place holder. Which means corporate failed.If you can’t make change or have a real manager of duty to get cash from the safe. Don’t open the doors.
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October 2023 by Robert Werkheiser
It was lunch hour so tables were not all cleaned and service was a little slow but that ghost pepper whopper had a nice little kick to it ??
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October 2023 by Aradi E
I typically avoid this location because the service in my past experiences has been poor and disappointing. I went back for the first time in a while recently and not only is the service still terrible, but the chicken I got was very undercooked (chicken wrap). I couldn’t even finish the food because the chicken had such a disgusting consistency. Also, the guy at drive through window didn’t look me in the eye once or say anything during the transaction. It was awkward and unsettling. It’s almost as if the employees know that there’s no pride in working in that building. I’ll never go to this location again. The one in Donelson is much better.
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October 2023 by Wil Houchens
Undoubtedly the slowest “fast-food” spot in existence. I’ve never spent less than 30 minutes in the drive-thru here with only 2-3 vehicles in line. In addition I’ve never gotten a correct order either.
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October 2023 by Rae O
Traveling across the country we have been on the end of some terrible customer service. It was refreshing walking into big smiles, the lobby was decorated so beautifully. Not only was we greeted warmly by the lady who took our order but another employee walked by and made it a point to greet us. P.s. our food was HOTTTT and good! Thank guys!!!