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August 2021 by Shannon Scott
5 star customer service!I visit the Green Hills branch at least twice a week.These guys know how to treat clients!Whenever I call and need help with anything, I’m always assured they have it covered.Shout out to Caroline and Isabelle for always sharing their smile everytime I walk in.
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September 2020 by Ike V.
They refinanced my house and I have a checking account with them. They're awesome. Would definitely recommend for anyone looking for a local bank or boutique bank.
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September 2020 by Andrew P.
If you want a shark type commercial loan this is your bank. On a commercial loan I was involved with Capstar Bank demanded a clause in the commercial loan docs that required the tenant to send them the rent not the property owner. After Capstar deducted their loan payment then the property owner would get paid from Capstar.Imagine you owning a commercial property and your tenant pays the rent to the bank and not you. This reminds me of a government overreach infringing on individual property rights.I don't recommend this bank for a commercial loan.
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May 2020 by katherine mclaughlin
People keep giving thanks to all the first responders in this COVID-19 pandemic, but I want to shout out Sean White from Capstar Bank. After being left out of access to help through Wells Fargo, I called every bank in town. Mind you, I am a small business owner and need help for my company and employees and myself. Sean was the first to get back to me. He was such a relief of confidence and capability. Some how, in the midst of being swamped with his workload he was able to add helping me to the list. I am unsure yet if I will even get the PPP Loan, but I feel so lucky to have had him in my corner and help advocate for us little people. No doubt bankers are on the front lines as well. This loan will mean the survival of my company and livelihood of several local Nashvillians, and without Sean White at Capstar Bank, I wouldn't even have a chance. I am so greatful for the hope for me and my team. Thank you Capstar for having people like Sean White.
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March 2017 by Kim C.
We love Cap Star -- they are one of those places that knows your name when you walk in the door. They always go the extra mile. Thanks David!!! You're the best
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February 2012 by Art Q.
I got sick of just being another person when I walked into the bank and needed help. In general, I feel like most banks act like they're doing you a favor keeping your money safe and don't pay enough attention to you being happy with that decision. Capstar doesn't feel like that at all. They sent me a Christmas card. It wasn't hand-written or anything, but the goodwill goes a long way. They're super helpful and attentive whenever I go in, and they are quick to take care of any issues I might have. Minus one star for not having the most convenient locations.
