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April 2024 by Monse Arzate
It was my first time trying Chipotle, but I was so disappointed and disgusted by the food quality and service. I went in last Wednesday and the employees were so rude to me. If I had gone in without my friend, I would've had an anxiety attack. The employee was on register and she was being so mean and kept telling me off and gave me her wholelife story, when I clearly apologized and my friend made it clear it was my first time.The lady gave me so much attitude over simply ordering a kids meal for my little sister. I find it shocking how rude she was, because even I (as a fast food employee) have never been so disrespectful to the customers over a simple mistake. If I'm going to be rude to my customers, I might as well not work in the food industry. That tone is simply unacceptable. Everyone talks about how horrible this location is, too.They surely did live up to the rumors.
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April 2024 by Liam
Absolutely filthy! Men’s bathroom is gross, trash and food on every table, water dripping from kitchen, no silverware, etc.Super gross and didn’t have most food.
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April 2024 by threecrosses741
Sticker left on vegetable and cooked in it?
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April 2024 by Sylvia Cole
I did not make it pass the first employee at the serving station.He was very rude to the customer being served before me.The customer asked him a few questions about the items' spice level and if it was chicken or beef. His answers were, "I don't know.He proceeded to send her bowl with only rice, and the chicken down the line. Her order was not complete, so the end guy had to take the top off of her bowl to send it back down to the first guy.As the bowl came back to him, he gave a not so pleasant look and said, "Oh my God." With that expression, there was no way he would be fixing my food or receiving my business. Wendy's here I come!!
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April 2024 by Terrica Washington
Not clean. Some food looked old and cold. Employee kept saying they were out of everything we asked for(cilantro, vinegrette, and Chipotle smoked sauce).
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April 2024 by ChaCha W.
The restaurant was filthy. Drink, condiment area was gross. Trash was overflowing.
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March 2024 by John Hughes
Not a clean table in the place
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March 2024 by Meg Pickrell
THE PLACE WAS FILTHY, staff was everywhere, missing to gos, no chips, said they would make chips and they did but kept giving them to other people besides myself... I waited 30 min. They finally refunded my chip... I was just
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March 2024 by Darrell Arbogast
This place on Sunday March 10th at 5PM literally has not food. No chicken, no brown rice the steak they do have is burnt. Also, none of the fresh drinks! They have 9 people working, how can they run out of food! This plague always looks disgusting!
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March 2024 by Rebecca Pyle
I typically eat at chipotle fairly often, but not normally this location. I also very rarely review restaurants but we had a very negative experience today. One of their 2 doors was locked not allowing customers to enter through that entrance. I ordered a kids build your own tacos. I was not asked whether I wanted hard or soft tacos. The soft tacos were thrown onto the warmer for approximately 5 seconds. The rice was lumpy. The worker refused to fill the slot in the tray with chicken, it was barely half full ( again I eat here all the time and the slots are always full or overflowing). I asked for it to be filled and he refused. We were charged incorrectly also - I was charged for a full size chips and queso when my kids meal comes with chips. My husband was charged for queso which he did not have (he had sour cream and was also shorted on chicken). We were meeting my family who were also charged incorrectly and had to get a refund. The facility was not clean and the to go order sticker paper was spilling onto the main floor creating a trip hazard. The drink station did not have tea available and one of the fruity special drinks were unlabeled. Very poor experience from employees and the environment.
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March 2024 by A. Moore-Simms
Please clean your store!! The line was dirty and workers just moving food along.
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February 2024 by Jonathan Wren
When I ordered a chicken burrito bowl, the lady looked at me and said "no chicken" and then pointed to what was available - steak or carnitas. I chose steak. When I got to the register, they charged me for a steak burrito - which I disputed saying that since I had wanted chicken, I shouldn't have to pay more since it was available. I was told "you have to pay for what you get". I replied, "I didn't get what I asked for." And then another worker looked at me and said, "you have to pay for what you get." So again, I said "I'd like a chicken bowl. Can I have a chicken bowl?" After a few awkward seconds, someone went to the back and I believe they started prepping some chicken. I overheard some mumbling, and then I heard a lady call me an "hombre stupido." I was shocked. Finally a manager helped me and got me what I'd ordered... about 15 minutes ago.Very dissapointed in the experience. I totally get that food service is stressful - especially during the lunch hour. But I think insulting a customer and thinking you'll get away with it by speaking Spanish and assuming that I won't understand is unacceptable.
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January 2024 by Da Ciao
Excellent fresh ingredients. On the grounds of Hundred Oaks Mall.
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January 2024 by Lord Quas
1 star because I found a piece of plastic in my bowl. Returned it on the low so no one else would notice and the manager gave me my money back. I really wanted my meal and or another but it ruined my
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January 2024 by Brendan Foti
They gave my Uber eats order to the wrong person and then refused to remake it when my driver got there. The place is filthy as well. Steer clear.