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October 2023 by Angela Hess
I have been at this location since the tornado on December 11, 2021 so this is gonna be a long review. The staff is pretty great and Teresa is really great but there are definitely some communication issues and some issues with being locked out of the building. At first I had a unit downstairs which was OK but the last year I’ve had a unit up on the third floor.. The third floor is very hot and the lights go out on you about every 30 to 60 seconds, which did not work for me when I would be climbing on mountains and items in my storage unit and the lights go out. I think going in the side doors, and going out the side doors with carts is very difficult. I am not a fan of the side doors. U-Haul is very expensive if you pay your storage late and even though they say you have a five day grace it’s actually four days in one minute after midnight and even if you show up on that 5th day to make your payment sometimes they’ll take the late payments off and sometimes they won’t. My unit was 165 a month so add on a 30% late fee and that’s a pretty hefty charge most storage units give you 10 days grace and they only charge a $10 late fee. They have been very good to work with me and even a couple times once maybe they gave me a free month because of miscommunication. Right now I am trying to get my items out by Monday and it’s Saturday night. And I asked for special permission for 24 hour access since I work second shift, and I just tried to get in the building in my access was denied and it Saturday night and I have so much work to do. I’m not very happy about that. For me, the staff was the best part about the storage facility because honestly, the fees are to high,. When you’re late, it’s not exactly clear what the grace period is, the lights going out when you’re halfway in your storage unit or all the way in the back is an issue and the heat being so hot upstairs with deadly an issue in the side doors.
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November 2022 by Jonathan Hoke
Messed up my Uhaul reservation and the RE onsite was completely unwilling to help fix it. I called in to move my truck pick up from 12pm to 6pm and they moved it to the next day instead without telling me. Had anyone communicated that I would have just picked it up instead. The owner was sarcastic with me and, when calling the reservation line, refused to communicate that it was the Uhaul rep who made the mistake.
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October 2022 by Catherine
I went in to downsize my storage unit and was also able to rent a truck last minute. Everyone was so kind and helpful! I would give them 10 stars if I could
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September 2022 by Cameron Taylor
I have been locked out of the building twice despite my payments being automatic and on time. My card stops working and the code I am given never works. And yes, this is during after hours before 10PM.
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September 2022 by Billy Crystal
Horrible General Manager who behaves like a thug, Justin is horrible and will do exactly as his boss man tell him smhPick another location NO GO
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June 2022 by Wendy Taylor
Khalil and destiny was a great help today getting me into the units I purchased from an auction Justin did his part as well Khalil and his group was awesome!! ?
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June 2022 by Lisa L.
They had a good supply of moving items. Augustus was very helpful and friendly. If I require additional boxes or any otter moving supplies, I will return here.
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January 2022 by Don Moff
This location is easy to get to and convenient. The ladies that run the office during the day are very professional and nice. They helped us with everything we needed. Best storage units in town. Very clean and well kept.
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December 2021 by Chad White
Highly recommend this storage location!! Make certain you ask for Aislinn. She is extremely helpful and professional. She goes out of her way to provide great customer service with a smile. Very refreshing in today’s world. Thank you and keep up the great work!!
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September 2021 by Donald Blackmore
I recently priced units for future rental and received quotes for truck rental. I found the staff (Aislinn) to be very professional and accommodating to my needs. Pricing was very competitive to local areas being looked at.
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September 2021 by Stephen Burnett
I came in today and spoke with Aislinn about a truck rental, she was very kind and courteous, but had no trucks available. Thanks for the help Aislinn.
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July 2021 by Evan Truxton
Had a very great experience with this location and the store owner, Heather. I rented a truck for the day and from check in to check out, the process was quick, nice, and accurate. Will definitely come back on my next move.
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May 2021 by Britt Gowan
Awesome place and will refer them to anyone who needs a storage unit
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February 2021 by Boxes and Blessings
As a moving company we rent trucks quite often so I've had a lot of experience renting from various U-Haul locations throughout the contiguous states. I will admit that the general manager, John, is one of the best I've dealt with over the years. Unfortunately this review is in regards to the manager Tiffany. Absolutely top 3 rudest managers I've ever witnessed. She kept my card on file and charges it automatically without my consent. The issue was supposed to be fixed the last time it occurred. I normally don't give negative reviews but I truly believe this one is long overdue. I wish I would've recorded the conversation to add context to this review. If one of my managers had spoken to even a potential client the way Tiffany spoke to me I most likely would let them go. I'm extremely disappointed with my experience with U-Haul today.
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January 2021 by Elliot H.
I had a great experience with this UHaul location. I left my id there for weeks too, I'm very thankful for their team. They were helpful and super kind. Thank you
