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January 2024 by Rebecca Grando
We had such a positive experience last week with Katie and this week with Kennedie. Both were so pleasant and helpful!
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December 2023 by Lori Campbell
Cornerstone was so helpful and made setting up my accounts super easy!! Mr. Goss was the best! He walked me through every step and was super patient!
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December 2023 by Renita Perkins
My husband Judge Russell T. Perkins was treated harshly at the 21st Ave. branch, when he attempted to order checks so that he could pay his sister’s bills. She is in assisted living and he is her Power of Attorney. He is an honorable Chancellor for the State of Tennessee and was treated very poorly. (He did not tell the clerk who he was) It was an awful experience. This branch has also had a sudden change in several of its loyal employees. I wonder if management has caused this extreme disconnect and it is affecting good customer service. I use to love this credit union. Everyone was so friendly and professional. It’s a shame. I will be withdrawing all my money from this credit union and my sister in law’s as well. You want to do business with establishments that are kind and thoughtful. The way this Credit Union use to be.
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December 2023 by Sherry Mofield
Wow!! Customer service is fantastic. Brantley Goss went above and beyond to save me thousands of $$ on my refinance. The process went very fast and easy. I am thrilled to be a member of Cornerstone Financial Credit Union!
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November 2023 by Ben Robertson
Great experience! They gave me a great rate on a used car, and then Brantley helped me save literally thousands with a consolidation loan. The CU I've been with for 13 years is about to lose all of my business!
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September 2023 by Joe
NEVER BANK HERE!!!!!!!! Manager Sean and customer service agent Amy,both highly belligerent and unprofessional, disrespectful losers,I have been a prime customer amd member of this bank for 6 years,and this is how they treat me,so imagine how they will treat a brand ne2 customer,early they have no morals,amd especially no code of ethics! In fact it debatable as to whether or not either Sean or Amy can even spell that word,I would not recommend this bank to anyone unless you would like your money stolen ,constantly messed up transactions, then given a very hard time,for trying to correct the event yourself since no one else even has the common decency,to assist the matter themselves. NOT EVEN ONE STAR RATING. THE END ! BYE FELICIA!!! SLASH SEAN AND AMY INCOMPETENT FOOLS..............
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September 2023 by Paige Breedlove
I do not recommend loan services through Cornerstone. They created a new website, and I had to switch my automatic payments from an existing loan. This should be easy. I tried unsuccessfully for 6 months to link my bank account and after calling and complaining at least 4 times, having to pay $14 in fees every month to pay over the phone, finally by the 4th complaint call someone sent me an ACH payment form to fill out. Why this took them so many calls to get this form sent to me is ridiculous. It's sad because I got a great rate through them. However, their site isn't user friendly. It seems every time I call in to get help their cust service with their online services, they dont know what they're doing. They need IT help.
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September 2023 by Brian Davis
Brantley made my account opening a breeze!!! She opened accounts for the entire family virtually and helped me on a few issues that were my fault with no complaint to my inabilities :)Love working with her!!!
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September 2023 by M M
Bailee Jones, onboarding coordinator, has helped me immensely with my loan consolidation, auto loan transfer. I asked a multitude of questions & she was patient through out the process, super quick with responses & providing me with details to enhance my financial independence
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May 2023 by Savanna Stearman
Kayleigh was fantastic!! I was fortunate to speak with her on the phone twice, she helped me with an issue with my loan that I had, and I had questions about. She took the time to explain to me the different processes, so that I can better understand my loan, and how it all works. I will always call to Request to speak with her because it has not always been the case that I receive great service when calling corner stone, and she has taken the sour taste out of my mouth. She is fantastic at her job/customer service! The entire time we were talking, I felt heard, because she took the time to listen, and they felt like I left the conversation feeling more in control of my account because I understood what she was sharing with me. What a rockstar!!
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May 2023 by Carletha Brown
Brantley was very nice, accessible and responsive. The whole refinance process was customer/user friendly. I did everything sitting from my desk. My refinance was complete in 3 hours. Record breaking and I am in the finance industry.Thanks Brantley for making me feel comfortable about my decision.
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May 2023 by Sarah Bowers
I'm quite disappointed with CFCU, I have been a member here for over 2 decades, my mother has been a member here since the 70's. I made a withdrawal at an atm in Colorado and one of the bills came out ripped in half. I went through all measures; to the 7/11 it was located at, calling the atm company directly, only to be told they couldn't help to call card holder services, to then be told to call member services to then finally be told there is nothing that they can do. All this at a time when so many, my self included, are struggling to stay afloat I can't even rely on my credit union to cover $20?! because they didn't give me legal tender... half a 20 is not usable!
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May 2023 by Nikelia Patterson Silver
I have had a great experience with cornerstone financial credit union. Within first 48 hours of being a member I received quick sponse phenomenal customer care and best quotes and intrest rates thus far! Ask forBrantley Goss she’s awesome and will not let you down!!!
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May 2023 by Jason Jackson
Today I used the chat function & was directly connected to the ever so helpful Brantley who was able to share with me the information I needed as well as guide me along my way with additional information I wasn't expecting to receive. Thank you Brantley, it is employees like you that keep my account open at this institution & likely to continue to open more!
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May 2023 by Suzan Mcintire
Kudos to Val Lupescu for his total professionalism and helpfulness during our visit to the 21st Avenue branch of CCU. His expertise, suggestions, and no pressure were all excellent. He also assisted another customer while we were waiting, and his care of her particular situation was outstanding, and extremely gentle, as she was in some distress. Thank you to Val for being a superb representive for CCU.