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February 2024 by Kelvin Byers
HORRIBLE STORE EVEN UNDER THE NEW MGMT OF EARL! We bought new cell phones again on January 24th after giving them another chance only because they were under new mgmt, WHen activating my phone we realized my sim card was never placed in this phone from last year so took phone back in 25th to have sim card put in & the young kid popped it apart incorrectly so we asked him how to fix this but he claims we would have to call cricket at this point, first of all that IS NOT CUSTOMER SERVICE BY NO MEANS then he hands us a paper with 800 number on it which goes to Cricket but we call them anyway to fix the problem but they want to send a refurbished phone. I take it to cell phone repair store myself on a Saturday, since I do work everyday myself but both cell phone repair stores claim parts would be hard to get on a new item plus expensive so fast forward to last week, I go bank in the Myatt Dr store again to see if manager is there during business hours only to be told the same thing to call 800 number but to request warranty dept this time, so we call again only to be told same thing that they can only send a refurbished phone, but I DID NOT buy a refurbished phone from Earl or his store which ultimately profited from my purchase. I go back into store for Earl to tell us it's been over 6 days....... HELLO THIS SHOULD HAVE BEEN RESOLVED & REPLACED ON THE 25TH WHICH WAS ONE DAY LATER WHEN YOUR EMPLOYEE ON MYATT DRIVE POPPED THE PHONE APART INCORRECTLY RESULTING IN THE BUTTON DAMAGE THEN WE WOULD NOT BE GOING THRU THIS. THIS LOCATION WILL NEVER SUCCEED UNTIL YOU HAVE MGMT THAT STANDS BEHIND THEIR LOYAL CUSTOMERS RATHER THAN STAND BEHIND YOUR EMPLOYEES MISTAKES & THEN TRY TO COVER THEM UP! WE WILL NEVER NEVER NEVER SHOP WITH YOU OR DO BUSINESS WITH YOU IF YOU FAIL TO FIX THIS NOR WILL ANY OF OUR FAMILY/NEIGHBORS. WE HAVE BEEN LOYAL TO THIS LOCATION FOR ALMOST 20 YEARS, EVEN AFTER A BAD EXPERIENCE ON PREVIOUS MGMT BUT TRIED TO GIVE THE LOCATION ANOTHER CHANCE WHEN WE FOUND OUT IT WAS UNDER NEW MGMT BUT TURN AROUND TO GET TREATED LIKE THIS? NO WAY AND YOU WOULD NOT WANT YOUR FAMILY TO BE DONE THIS WAY AFTER PURCHASING A NEW PRODUCT EITHER SO HOPE THIS NEVER HAPPENS TO YOU PERSONALLY EITHER!
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December 2023 by Mortal Kombat Master
This is a great location for your wireless service. Simple and affordable. Thanks guys!
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December 2023 by Patsy Carr
Always had an iPhone until I bought that Android and I really like it!
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October 2023 by Veronica Brewer
Nice people that work there
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September 2023 by Sherrie Denson
The people was very helpful and very nice ??
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July 2023 by Kiwanna Noel
My husband stopped to pay a bill. My complaints. In and out.
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July 2023 by Kiwanna Farrow
My husband stopped to pay a bill. My complaints. In and out.
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July 2023 by Merriweather Lovelace
Excellent service by employees
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May 2023 by Countess Shaw
Boyfriend had to get a new upgrade phone. The price was great and the Sales lady helped with case and protective glass. It was a good experience.
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May 2023 by Jason Klingenberg
The lady Brenda was absolutely amazing. She was confident, funny and overall one of the best people I've ever had the pleasure to meet. She should be a trainer or phone sales person of the year.
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April 2023 by eliproductions turtle
Brenda and the other lady working here were so helpful today when i was getting my daughters phone set up! amazing customer service
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January 2023 by Lo Whiteijuui88
This is The most shadiest business I have ever been to . The employees do not make you feel wanted or even like they want to help , they do not go the extra smile to meet your needs . They haven’t had a good review in months and the few good reviews were when it was owned by another guy … go at your own risk
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December 2022 by Tracey White
No one knew anything about what they were supposed to be doing and when I first got there the line was already long with one person representing the store terrible wait and nowhere to sit...did their chairs get took home or what I'm definitely going to change carriers
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December 2022 by Esalay Monae
Help me solve a serious cell phone issue! Left a satisfied customer thanks guys...
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September 2022 by Rebecca Wilson
Michael Shelton was very helpful in helping me set up my new phone. Great Job! ?
