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January 2024 by Kayla J
This location on 3rd Ave has construction going on and it's highly inconvenient to get to and from the unit. It's not the business' fault but I can't park in the parking garage or get to the back building, which is the front door for the facility.Then they share the building with other businesses and I think they take the carts on Sundays and put it back on Monday because when I moved in with the construction wasn't active on Sunday there were no carts.OVERALL, however, the facility is good. It's just the area is always under construction
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January 2024 by Davis Dodson
The employees at this storage facility are extremely friendly and helpful. Outside of their control, access to the building is very difficult. There is only one access door to the elevators, which is from a parking lot that is often blocked by construction of a new apartment building very close by. If the lot is accessible, there usually aren't any parking spots due to the restaurants in the area. Finding a cart is usually difficult, because most people don't return them to the entrance as they should. There is also no way to dispose of any trash on the premises. Overall, it's a poor location for a storage facility, with limited parking and difficult access. That's not on the employees of this facility, though, that's poor planning by CubeSmart.
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January 2024 by N Grimes
Angelica was amazing! She made check in quick and easy!
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December 2023 by Scott Hullinger
Units are nice; however, stepped into the elevator for the first time and there was urine all over on the floor. Not a great experience.
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November 2023 by Janice Knighton
Drea was very helpful in showing me the storage units & discussing the details & instructions on renting a storage unit. I had no idea it was her 1st day! She is a very pleasant & kind person. I appreciate her patience. Thanks so much!
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October 2023 by M M.
The lady at the front desk was totally rude. We kept trying to see a unit and she did everything she could for us to go somewhere else. Never doing business with them and making sure nobody I know does either.
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September 2023 by Joann O'Reilly
Friendly and helpful staff find the top floor a little uncomfortably warm but can't beat the rates even with the next door construction
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August 2023 by Logan Johnson
I really liked the unit itself, and the employees were very nice, but getting in and out of the parking lot was a major pain.
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August 2023 by Betty Baugh
Employees was very nice ...and very helpful..I already used them in the beginning of year and this my second time ...and I still love this place..thank you Cube Smart
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July 2023 by Ahamed Buhari
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June 2023 by Annie Bolick
Rented a unit here and have come twice and there have been zero carts to use. I have come an additional two times and there was zero parking available and just had to leave. AVOID and choose a different location. This location was cheaper than others in town. I now know why.
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June 2023 by Will Snodgrass
The staff are always super friendly. The unit was immaculate On move it, I left it likewise :)Parking can be a little tricky, but the location for me was perfect!
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May 2023 by Timothy Hall
I would like to take a moment to thank Angelica for her awesome support in resolving my rental issue. Ray was also very helpful in resolving my problem with my full satisfaction. I would definitely rent from this location.
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March 2023 by Mollie Hampton
Quick and easy online application. There were detailed instructions in an email on how to access my unit. When we arrived, Don was also very helpful in making sure we had all the information we needed. The only concern was the heavy construction in the area but Cube Smart does not control that!
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February 2023 by vic herrera
Wow, really bad customer experience. I've yet to be able to speak to someone there and get my situation worked out. However, I can tell you that the *smart rental*online rental application leaves a lot to be desired in my humble opinion. One of the big issues is that the location information is not double checked, nor is it prevalent during the sign up on the application. I think to myself, when I order a pizza the delivery app spends more time ensuring that I have location information correct then this particular online application. Anyway, the staff at the franklinville location are excellent. They are the only reason that I didn't cancel everything and just go somewhere else.
