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January 2024 by Mars S.
I don't know where to leave employee reviews, but everyone in the staff is always super nice, particularly James (I think that's his name?). He's always super positive and every time I leave the store after talking with him I feel better than before.
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November 2023 by Dylan K.
tried calling to ask about saran wrap, and was RUDELY told no, they don't have saran wrap. WHEN I ASKED FOR ALTERNATIVES THEY SAID "bye" AND HUNG UP, RUDELY. Do your job or find a new one.
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August 2023 by Cinque P.
Is there not a CVS in this country that is competent and actually care for patients. You can put your refill request in weeks in advance and it still not be ready on time. Once again same situation and no one cares. No solution and it's your problem, although you and your doctor did what was required. WARNING. Please stay away from this pharmacy as it by far the worse. I only wish I could give them zero stars. I only wish I could go to another pharmacy chain!!!
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May 2023 by Joy M.
The pharmacy literally closed their window on me as I was WAITING on line to get my very important prescription. With no explanation, manners or grace I had to ask" uhm are you closing" as I'm standing in front of them waiting to pick up. And all they replied was "yes we're closed". So PETTY, unethical and disrespectful. I've worked restaurant jobs where I "think" I get to go home at 7pm but if people are on line or eating I'm not going to all of a sudden pack up shop in a rude and manner and walk out the building. And they work in healthcare! I will be back tomorrow to pick up my prescription and that is the last time I will be doing business there. You can tell they did it to "prove a point". I hope they enjoyed pulling into the driveway 5 minutes earlier tonight at the expense of people not getting their medication who were waiting on line. I would love a response and explanation. If this is a matter of "the system shuts down at 7 sharp or something"-- they could've explained that but no- a rude tasteless remark and a slammed gate.
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November 2021 by B D.
They never answer the phone. They take days to fill a simple urgent prescription. Every time I go to pick up my prescriptions they can't find them. The pharmacists are rude every time. When they lose a prescription they say "it was filled a while ago" but I only got the notification it was filled that morning and when I go in the day before to ask it wasn't ready. Everything is an inconvenience to them. I really fear for my health filling medication here and will be moving. Count your pills. Make sure what you get is correct. They seem to just be overrun and unprepared for the volume of costumers. I don't know how it's legal how they are operating.
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November 2021 by Sherry Y.
This location is so convenient if you work in the midtown area near VUMC or Vanderbilt University. It's located right on 21st Avenue, right across the stree from the main Vanderbilt campus. I typically drop by here for emergency food needs (if I forgot my lunch-on-the-go or needed to get something for a group, like candy or chocolate). The hours are really pretty long here, so I opt to go here when other places aren't open yet.There's a pharmacy in the back, and I think they do flu shots at this location. Don't be fooled by the small storefront; the store extends within down the length of the building, and you'll get all the amenities of a normal CVS, from different health and beauty supplies to the pharmacists on call. I do think, as with any convenient store like CVS or Walgreens, you pay slightly more than a big box store. However, there are very few stores like this within walking distance, so the price is justified by its location. Pretty standard store, but the staff have always been polite and the aisles well stocked.
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September 2021 by Answer C.
The Pharmacist who helped me was outstanding, I can't say enough thanks, without the experience with her I'd be shattered. I should have gotten her name but she was so matter of fact about helping me and other people were waiting. I can't say the same for the Clinic, which was awful. The young women was incredibly rude and condescending. She defied what past Doctors had told me, and treated me like a low IQ idiot. I would never return to her under any circumstances. I left feeling violated, angry and hurt. They will also pressure you to take to stab, which has nothing to do with the visit. Can't say enough awful things, just stay away. Oh and the Kiosk to sign in was just as awful, didn't repsond, would reset spontaneously, overall just a horrible experience that added to my sense of loss.
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August 2021 by Gabe P.
Unorganized and bad communication to customers. Sold me the wrong prescription, then said I could come right back for a refund and to pick up the correct medication. Neglected to say that I had to bring the incorrect medication back (in the past I had been told by pharmacists that I cannot return medication), and they did not have a refill of the correct prescription available. Staff remained unapologetic throughout the process and this was not the first time I've had problems at this location.
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July 2021 by Latavia H.
My order was put in yesterday to pick up from the pharmacy. I called 30 mins after they opened the lady on the phone said she was working on my order right at the moment. She told me it would be ready in 15 mins. To give her a lil extra time i came in 40 mins. The parking is already annoying, so i come into the store and she says my order isn't ready it will be 15mins. This is very inconvenient for me as the order was supposed to be ready yesterday. Never coming back
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July 2021 by Lauren W.
I have been using this pharmacy for the past two years but I will be having my prescriptions transferred somewhere else after my recent experiences here. My regular prescription was 5x the cost out of the blue. I spent over an hour on the phone with my insurance sorting out the issue. When I returned to CVS, they told me my insurance didn't do anything and it was still 5x the cost. Unfortunately the techs were dismissive and rude. They did not do anything to try to help me with the issue or explain why the cost was suddenly so exorbitant. I ended up getting a 30 day supply rather than 90 day supply of my medication. After I left I did some research and found they over charged me for the 30 day supply, as well.