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November 2023 by B M
I was shown a white 2021 Nissan Altima that failed to start. At that point, I should have walked out, but I took Kyle's word on his reassurance of “certified vehicles” and a 30-day guarantee (which is not in writing, so that was my fault for falling for that blowing smoke to get a sale tactic) that if anything happens, they’ll make it right. I’ll get into that later. Anyway, instead of walking away after that, I gave the sales associate Kyle a second chance to show me another car; even after neglecting to call/email me that the car I had my eyes on online was no longer available, he waited for me to call while I was halfway there, please mind you I live an hour away from this dealership thus Kyle insured me that he has a lot of other cars that would be great for considering and not to have a narrow eye on other vehicles so I continue down to his dealership in many cases wasting my time looking at cars I did not even really want from the beginning however Kyle did not want to lose a sale so I can only assume he did what any hungry car salesman would do and play the situation into his favor.This brings me to the part regarding “30 days make it right” I was talking about earlier. Before buying the car, I had told him we needed a reliable vehicle because we were going up to Minnesota for a funeral the following day; at no point did this spark concern for the 30 days make it-right vocal promises he made, so we continued the sale and don't get me wrong at this point I was happy and confident with the purchase because I trusted Kyles word he was giving me a good deal I thought why would he lead me astray however after about a day I noticed a grinding noise when I used the brake I assumed it was nothing since I know nothing about cars and why would a certified car have problems just a day later also I had no choice but keep the car since I needed it to go to Minnesota as stated before. So I dealt with the grinding until it got so bad after just three weeks of owning the $18,000 2021 blue Nissan Altima. I finally said this was not right, so I decided to see if Kyle would honor his vocal promise to make things right. Oh, how wrong I was because when I called, he asked how many miles I put on it, so I was honest and said 3000 miles; this blew his mind even after I told him where I was going with the car just weeks before. At this point, Kyle puts me on hold, and after about 4 minutes, he comes back to tell me that I put too many miles on the car and the people at his dealership would basically tell him not to honor his promises to make it right even though the promise was days specific not miles. However, Kyle did suggest getting the car looked at, and then letting him know what the problem was, and calling him back. So I did just that, and what I found out was that they reused the old rotors but put new brakes on, resulting in abnormalities in the brakes such as deforming the brakes and rotors. After getting this information from Honest1 Auto I called Kyle this time I wanted to talk to the manager to see if they could be more honorable however I don't remember the Managers name but he said that he would put in an email and get back to me. 2 hours pass by so I call the manager back to see what's the current status of the email reply he coincidentally responded that he was just about to call me and tell me I would need to have the shop that installed the brakes look at the vehicle and even then they might not cover the job to fix it because I must have abused the brakes so at this point I had enough and told him to stop talk because I don't need my time wasted well he beats around the bush that they are not honoring Kyle verbal promises to make things right. Also forgot to add Kyle said the car has carplay and map/GPS that was a lie or an indication that the sales reps don’t know what they’re selling I even told the manager about this the day after he said he would call me back and never did.
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November 2023 by Joy M.
I was shown a white 2021 Nissan Altima that failed to start. At that point, I should have walked out, but I took Kyle's word on his reassurance of "certified vehicles" and a 30-day guarantee (which is not in writing, so that was my fault for falling for that blowing smoke to get a sale tactic) that if anything happens, they'll make it right. I'll get into that later. Anyway, instead of walking away after that, I gave the sales associate Kyle a second chance to show me another car; even after neglecting to call/email me that the car I had my eyes on online was no longer available, he waited for me to call while I was halfway there, please mind you I live an hour away from this dealership thus Kyle insured me that he has a lot of other cars that would be great for considering and not to have a narrow eye on other vehicles so I continue down to his dealership in many cases wasting my time looking at cars I did not even really want from the beginning however Kyle did not want to lose a sale so I can only assume he did what any hungry car salesman would do and play the situation into his favor.This brings me to the part regarding "30 days make it right" I was talking about earlier. Before buying the car, I had told him we needed a reliable vehicle because we were going up to Minnesota for a funeral the following day; at no point did this spark concern for the 30 days make it-right vocal promises he made, so we continued the sale and don't get me wrong at this point I was happy and confident with the purchase because I trusted Kyles word he was giving me a good deal I thought why would he lead me astray however after about a day I noticed a grinding noise when I used the brake I assumed it was nothing since I know nothing about cars and why would a certified car have problems just a day later also I had no choice but keep the car since I needed it to go to Minnesota as stated before. So I dealt with the grinding until it got so bad after just three weeks of owning the $18,000 2021 blue Nissan Altima. I finally said this was not right, so I decided to see if Kyle would honor his vocal promise to make things right. Oh, how wrong I was because when I called, he asked how many miles I put on it, so I was honest and said 3000 miles; this blew his mind even after I told him where I was going with the car just weeks before. At this point, Kyle puts me on hold, and after about 4 minutes, he comes back to tell me that I put too many miles on the car and the people at his dealership would basically tell him not to honor his promises to make it right even though the promise was days specific not miles. However, Kyle did suggest getting the car looked at, and then letting him know what the problem was, and calling him back. So I did just that, and what I found out was that they reused the old rotors but put new brakes on, resulting in abnormalities in the brakes such as deforming the brakes and rotors. After getting this information from Honest1 Auto I called Kyle this time I wanted to talk to the manager to see if they could be more honorable however I don't remember the Managers name but he said that he would put in an email and get back to me. 2 hours pass by so I call the manager back to see what's the current status of the email reply he coincidentally responded that he was just about to call me and tell me I would need to have the shop that installed the brakes look at the vehicle and even then they might not cover the job to fix it because I must have abused the brakes so at this point I had enough and told him to stop talk because I don't need my time wasted well he beats around the bush that they are not honoring Kyle verbal promises to make things right. Also forgot to add Kyle said the car has carplay and map/GPS that was a lie or an indication that the sales reps don't know what they're selling I even told the manager about this the day after he said he would call me back and never did.Images are of rotors on "certified vehicle."P.S. thanks for leaving
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November 2023 by Master J
poor service because i was approved online for a low down payment and then when they were doing the final approval they decided to double the down payment and this was the second time they did this to me. first time i drove 3hrs there and ended up sitting there all day and lost money because i took the day off work because i was approved for a car, and after sitting there allday and wasted my day because they jacked up the down payment, so a year later i figured i would try them again and instead of me wasting my time in there office again i dealt with them over the phone and after about 3 hrs they decided to reach back to me and told me they needed a higher downpayment instead of what i was approved for online. i will out ever try buying another car from them again. if this is how they are going to do business. if ur approved for a certain amount they should stick to that price.i will be also reporting this to the Better Business Bureau.
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November 2023 by Yoga F.
You should literally never, EVER purchase a car here. Especially if you're in desperate need of a car, because they will salivate. It's my fault that I didn't take my time with this, but these predators sold me a car with a backup camera that does not beep when you are getting close to something, and a lock system that does not sound the horn when I lock the car. Upon further inspection, I found a hole in the driver's side floorboard. My trunk opens even when the car is locked and I have to simply hope no stranger discovers it.They have smooth, fast talking people in there that signed me up for every unnecessary service that comes out of my car note so now I'm paying hundreds and hundreds of dollars a month with about $98 total going to my actual balance. This car is literally impossible to pay off, and I'm thinking about driving into their front window and doing a tuck roll out the car before it hits and leaving it there. Just kidding, of course. But, that's how frustrating it is knowing that they got me.Once again, my fault for not doing my due diligence. But I do want to warn anybody else who may see this as a viable option. Go anywhere but here. They have you ring a gong when your purchase is complete- that is the Gong of Death.
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November 2023 by WILETTE BLAKELY
I was able to get a 2021 Jeep. I actually had issues with a Kia Optima being stolen once and broken in to twice. I was just trying to get rid of that car and the horrible experience of dealing with the constant concern of theft. The Kia Boys don’t realize how they are messing up ordinary working people lives by destroying there transportation.SHAME ON YOU!!!BUT GOD!!!!!Anyways, Enterprise said let’s just see what can happened. I got dropped off at the dealership.They were diligent in their actions and generally concerned. And guess what,I drove a nice SUV truck home. Not in my human thoughts did I think this was possible. BUT GOD!!!!I won’t to shout out to Geral and Eric and the entire team who stuck with me because I was there from 12 noon until 6 pm. I ate chips and drank water but I didn’t move because I would have missed my blessingThank you GOD and thank you Enterprise
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October 2023 by Jackie Harris
Buying a car from Enterprise is the easiest way. This is the 2nd car I have purchased from them. I went online and looked at all the cars available & decided on the one that I wanted. When I went to the office, the salesman (Khe) waited on me immediately and started the paperwork. Everything went smoothly and I left with a car. Perfect!!!
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September 2023 by Joy Haave
Highly recommend buying a car from Enterprise because of the team's due diligence in selecting vehicles for the sales lot. In particular, Mike Mancuso made the application process an extremely smooth and pleasant transaction. In fact, everyone in the Nashville office is friendly and knowledgeable...schedule a test drive and see for yourself!
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September 2023 by Piper Lauderdale
Great experience. Quick and easy and got a great car. Will definitely recommend. Gerel was so fun to work with and everyone was so helpful and friendly. This is the second car that I have bought from Enterprise (once from Alabama, this time from Tennessee) and both experiences were great.
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August 2023 by Angie King
I loved doing business here! My salesman, Kyle was wonderful and not pushy at all. Your credit doesn't have to be wonderful and they work tirelessly to get you in the vehicle you want. You also know your getting a vehicle that has been taken care of and serviced regularly. Definitely recommend doing business with the folks!!!
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August 2023 by jordan kendall
Kean McGee is an excellent sales consultant! He explained everything very well, he did not pressure me to buy a certain car like you would expect from other car salesmen.Everyone at Enterprise was very courteous, I would recommend anyone go there to buy their next car. They are very selective on what car's they sell. I am fully pleased with the entire car buying experience!
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July 2023 by John DeCosta Jr
Worked with Kean McGee on getting my wife and I a SUV that checked all our boxes. He was on it to say the least. Great communication and got the vehicle we purchased from another lot fast . Smooth transaction and felt comfortable with him. Recommend for sure. This is the type of service that creates repeat clients.
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July 2023 by Kathy Daniel
Kean McGee did an exceptional job with helping to find the best car for us! He was very professional and kind. He answered all of our questions, shared comparisons of cars in our price range, worked with our lender, and helped us connect to someone so we could obtain car insurance. Be sure to ask for Kean!!
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June 2023 by Becky McKenna
Our car salesman Jason was GREAT! He was very patient and understanding during our purchasing process. Everyone else we interacted with was kind as well. We drove all the way from Oklahoma to buy our vehicle. If given the opportunity again we will do business with them again. Thank youThe McKennas
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June 2023 by blahzae watzerface
Me and my husband worked with Kevin Lucas and our experience was top notch. We had been stressed and struggling to get approved for a vehicle, however he made this a seamless process to where we were approved in less than an hour for the vehicle we wanted. He fully educated and offered GAP insurance along with a warranty we could afford. I highly recommend giving them a try and will definitely be returning in the future.
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June 2023 by Tiffany Adwaters
Ankita was amazing to work with. She listened to what I wanted and made sure to contact me as soon as the vehicle I was interested in arrived. She walked us through the buying process, clearly communicating each step. I will visit again when I decide to purchase another vehicle.
