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November 2023 by Ash
⚠️ ⚠️ Warning ⚠️warning ⚠️ DO NOT USEHidden Fees and Unreliable PromisesI recently had a highly disappointing experience with this storage company, particularly with a representative named Matt. Initially, Matt or phill assured me that I only needed to pay on a month-to-month basis, and I trusted this information. However, when I decided to empty my storage unit, the nightmare began.Despite notifying Matt or phill that I no longer required the unit and settling payments up to the point of usage, the company continued to charge me. Shockingly, I discovered a $900 charge in collections without any attempt from the company to inform me. This lack of communication is both unprofessional and deceptive.Matt's claim of a no-contract policy proved false, and the company's actions are nothing short of fraudulent. It's disheartening to see a business resort to such unethical practices, attempting to squeeze every penny out of unsuspecting customers.I strongly advise against using this storage facility. The seemingly friendly facade conceals a company that preys on customers with hidden fees. If you ever engage with Matt or any representative, insist on getting written confirmation to safeguard yourself against unexpected charges or cancellation fees. Sadly, my experience with Matt revealed a stark contrast between his promises and the company's actions, leaving me with a bitter taste and a hefty financial burden. Choose wisely and be cautious when considering this storage option.
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November 2023 by Adi Hale
Phil was very welcoming! phil listened to my need and exceeded my expectation to meet the need of the storage unit plus price I was looking for. Phil showed me the unit , went over all information throughly, signing up was simple and easy. I 10/10 recommend Phil
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November 2023 by Tee King
Phil was very nice and helpful with assisting me with renting my first storage unit. He made me feel very comfortable and confident in my selection. Thanks for your help Phil!!
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November 2023 by Miranda Palazzolo
Phil has been so great, I was there for a couple years, never had any problems. Phil took great care of me over all that time. Highly recommend. -michael & Miranda
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November 2023 by rhonda adams
I had a very easy time reserving and moving into my unit. I've been very imoressed with the cleanliness of all I've seen on the property. It is well lit and I have also felt safe going in and out of my storage unit. The price was fair. I would reccomend this facility to others.
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November 2023 by Deilani Walton
Great facility! Phil was a great help in my urgent need for a storage unit. So happy I chose this location. Clean & convenient!!
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November 2023 by Carla McClain
The manager at this location is always professional and willing to help. I'm amazed that he actually returns calls to customers. You just don't see that anymore. Great customer service.!
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September 2023 by Nicholas Malone
Matthew working at the Nashville location was more than accommodating!Called in with updates and was constantly on hand to lead me through the processThanks again!
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September 2023 by Pherris Will
Customer service was excellent and pricing was the best! I’d definitely recommend this company to anyone looking for climate controlled storages!
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September 2023 by Lauren Rogal
Deleting a previously positive review for two reasons. First, they bribe customers with a discount if they leave a 5-star review and show it to the manager on site. Second, they increase the rent by 40% within two months of you signing the contract. This business is a SCAM.
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August 2023 by Rachel W
Great clean facility, great prices, and very friendly staff! Phil the manager was super helpful and always eager to help us with our questions/ needs. Definitely recommend!!
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August 2023 by Wes Man
A great experience overall! I am grateful for Phil's friendly disposition and for being so helpful! Extra Space Storage may be in the business of storing stuff but they sure store place in my heart as well.
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July 2023 by James Kruis
Very nice and helpful people. The unit was clean and easy to access. I would certainly recommend Extra Space Storage to my friends and family.
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July 2023 by Kelsea Comb
Philip Riegel was amazing and so helpful in this experience. We would def. recommend working with him!
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July 2023 by Donald Cason
The staff at Extra Space Storage, especially Phil, was always helpful and willing to work on your behalf.The facility was always clean, and I knew my household items were in a safe and secure location. I would recommend you considering Extra Space Storage for your storage needs whenever you are in the market.
