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November 2023 by Rob Brooks
Upon using the FedEx office in a hotel, I was met with a $2 handling fee after a prepaid label transaction and a considerable wait time. The fee was only disclosed after I emailed my label, which dampened the otherwise efficient printing services. A clearer upfront notification about such fees is needed.
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November 2023 by Jane L.
Always helpful and pleasant. My needs are always met and quickly understood by the employees. They are quick and no matter what I need they always are accommodating. Thank you Howard for your care and kindness.
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November 2023 by Jessica Knox
FedEx is on the fourth floor inside the hotel (elevators to the right once you walk in). Very annoying to be charged a hotel handling fee based on the weight of the package and I’m not even a hotel guest. Luckily my package was small enough to only cost $2 but I had a prepaid label on the package.
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November 2023 by Jason Adams
They charge a fee for prepaid package drop off
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September 2023 by David Rhodes
These guys charge $10 just for 'handling" a prepaid label, then don't ship the box for over a week according to my third party complaints and their own tracking? Not sure what they are up to in downtown Nashville but it's certainly not shipping "express" packages.
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July 2023 by Chillrogg
Most organized and efficient mailing center I’ve ever seen
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June 2023 by Adrienne Slaughter
Extremely satisfied - beyond my expectations! I was SO impressed by Terry's customer service, professional workmanship and smart suggestions. Plus, the end product, my photo, turned out looking better than I can have imagined, thanks to Terry. I will return for him to assist w/ several more photos that I have taken - to have printed for gifts in the next few months. He is A+, and Fedex is blessed, more than fortunate to have him on their team.
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April 2023 by Harmi T
I've always had a very negative opinion about FedEx print centers. We've used their print centers all over the country for emergencies when we hold events. They charge stupid money for printing and the lacking customer service never justified the costs.My company recently had an event at this hotel and the print center there blew us away. I have never received such kind service from any print center. Luma, who was the one working there during our event, really went above and beyond. She embodied the epitome of customer service spirit that I wish i saw at all the other FedEx print centers we've used. Her kindness and work ethic tells me she will go very far in life.We are so grateful to the FedEx center at the Rennaissance. Just knowing we would have that kind of support there, makes me want to hold another event there.
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January 2023 by Mark Peacock
Very difficult to find and charged a $2 handling fee to accept a small postage-paid package
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October 2022 by Megan M.
Had an important project that we needed done asap. Luma was amazing and had such a great attitude. Really made the the whole experience wonderful and I definitely recommend this location.
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July 2022 by Wrylin Snodgrass
The staff is so friendly and truly goes above and beyond to ensure their customers are taken care of!
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April 2022 by Laura Milko
Michelle and Terry gave incredible customer service and really made my day! Not only did they make a creative recommendation that vastly improved the final product, they were also kind, thoughtful, and incredibly helpful.
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September 2021 by Zthomps
If I remember right, it's on the 3rd floor. Def inside the Renaissance.
