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March 2024 by bobbie swann
I now just go to this FedEx. Great service although not close to me.
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February 2024 by Tim Moore
Always moving at a glacial pace.
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December 2023 by tk1987
One of FedEx employees wasted 2 hrs of my day at near by fedex ship center Madison. However the gentleman who works at this location ( tall bearded ,sorry missed your name Sir) was smiling to everyone who enters the center and he was extremely helpful. Thanks !!!
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October 2023 by Ron Youngblood
Highly recommend. Awesome and helpful staff
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September 2023 by Serrenta Dunbar
Had an issue with the delivery of my order. The associate did an amazing job fulfilling my request.I would say, if you have an order that need an signature, just pick it up from FedEx Ship.
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August 2023 by Danielle LeSueur
Note: I am an African American making this review. But Every time I attempt to present a QR code for shipping, the big and tall African American male and one African American young female say I cannot or the system allows some but not all. This location is a 1 minute walk from my house so very convenient but quickly inconveniences me. The young Caucasian lady is always very helpful and has never had an issue printing the QR code labels. I’ve taken various returns in there from different retailers and she had no issue. I don’t know if it’s a training problem or just a customer service problem but I’d like the first 2 individuals mentioned to get better trained on the system and/or customer service. The gentleman repeatedly told me I could go to FedEx office which is across town for me, although all I needed was a QR code scanned for shipping at a SHIP CENTER. I don’t think this is how Fred Smith wanted this to work or his customers to be treated.
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July 2023 by Chancey
The desk attendant was very sweet and was a pleasure to chat with while I got my return processed.
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May 2023 by john satty
In and out very fast service, young lady was very helpful with getting me taken care of and package on the way.
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April 2023 by Gayle
Customer service is top notch at this location. They will help you pack your boxes if you ask nicely.
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March 2023 by Teresa B.
I dropped off a package during lunch break. Th location is convenient and the woman at the desk was friendly and helpful. Thanks!
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March 2023 by julianna dennis
Horrible if I could give it zero stars I would ! Took them 4 days to deliver a package with express shipping and my package was broke they didn’t even knock. Vs UPS took them 1 day my package wasn’t broke and they had the curtesy to put my package by the door and knock where Fedex left it under the bench on my porch and it took me forever to find after I got an email saying it was delivered !! I will never again trust FedEX absolutely horrible
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February 2023 by Sharon Burrus
Warm and pleasant with ob point service. Great job gentlemen.
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December 2022 by Susan Tan
This location received and lost both of my packages. The front desk person was not at the front and when they finally got there was very uncooperative in helping me find my package.
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December 2022 by Tabitha Lashley
I took off of work because my package was supposed to be delivered today and then I get an alert saying it was delayed because they attempted to deliver it but nobody was here! I have cameras all around so I checked and nothing. I called customer service and they said the driver left a door tag so I go and look at every door just to make sure even though I already checked the cameras and still nothing. I live in a very high traffic area so the driver basically lied and said they attempted to deliver it so they didn’t have to deal with the traffic to get out of my driveway. They said they would let the warehouse know that it needs to be sent out today and I then get an email still saying it is scheduled for tomorrow. I called again because I’m not using another vacation day to sit around waiting on someone that never even came to my house and it was the same useless information and again another email saying tomorrow. This is the 2nd time this same situation has happened in less than a month. What happened to honest people that actually want to do good work? I am beyond furious!
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December 2022 by Samira Alhasan
One of the delivery drivers delivered my package to the wrong location. They also left our neighbors packages on our porch that lives a street away (and no they didnt have our package). Prayers for this holiday season
