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December 2022 by Andrew Pudlo
I showed up and stood in front for 20 minutes while multiple people showed up and left without getting help. Employees walked right by us without saying anything and were not in a hurry or helpful at all. 10/10 do not recommend
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October 2022 by Justin Belcher
Absolutely ridiculous. I was the only person at the drive through and sat in line for over 20 minutes before being helped just to have them deposit almost $10k into the wrong account and took another 10 minutes to fix.
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October 2022 by Hank Allen
The people here are the most friendly and helpful, christian atmosphere.
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August 2022 by Paulette Morris
Location 306 Gallatin Pike Madison TNBank teller Katrina Sweeny wicked witch of the east , VERY unprofessional, rude Karen I've ever encountered , She's TRASH!!
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October 2021 by Randy Groves
Everytime I visit this location the employees are always friendly.
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September 2021 by John Ussery
This branch has been nothing less than a godsend the past few years. I bank with them personally and for my business. They will get it done for you when you need it the most and on a daily basis! Ralph, Shay, And the staff are great folks.
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May 2021 by Sara Jacobs
Fairly busy location. When I visited, they only had two employees managing everything. Let me tell you, kindness and attitude is everything! They radiated positivity and helpfulness. They apologized for the wait and got to me as quickly as possible.
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December 2020 by Claudia Varon
The Employees Do Get Promoted On Good Customer Services .. All Banks Do. My Friend Banks At This One In Madison .. Employees Urgent To Help As Well When I Was Inquisitive To The Variety Of Services Banking & Investments The Tellers Were Beyond Knowledgeable And Was Impressed By Their Pleasant Humor And Showing Non Clients The Different Types Of Accounts So One Can Save Money. Very Knowledgeable Professional And Delicious Coffee. ♥️
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November 2020 by Claudia Ann Varon
The Employees Do Get Promoted On Good Customer Services .. All Banks Do. My Friend Banks At This One In Madison .. Employees Urgent To Help As Well When I Was Inquisitive To The Variety Of Services Banking & Investments The Tellers Were Beyond Knowledgeable And Was Impressed By Their Pleasant Humor And Showing Non Clients The Different Types Of Accounts So One Can Save Money. Very Knowledgeable Professional And Delicious Coffee. ♥️
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November 2020 by October Surprise
Attempted to open credit account, had to return several times to give information/documentation that should have been asked for at first visit. Eventually received denial letter due to them not having the documents needed. Different branch confirmed that my info was never even sent.
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November 2020 by Steve Stachowiak
Promised to reverse incorrect charges but then didn't. Very poor response time too.
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December 2019 by Sara Tucker
This bank (or maybe just this location) is a joke. They had a representative go to my husbands employer trying to recruit new customers so my husband signed up for the account. The next day he received a phone call that they had given him the wrong routing information and that they would be emailing him the correct info. Never got the email or ever heard from them again until we had to go to the bank in person. No apology from them for the mess up. Every time we go in for anything the wait is insane and they are always listening to music very loudly off of a cell phone. Now today we went to deposit a check and went through the drive thru. We sat there for 10+ minutes with no acknowledgement whatsoever so we pressed the call button and was responded to very rudely about how they were busy helping people inside. They FINALLY came back and told us the check was deposited. Now come to find out the check apparently won’t be deposited and cleared until midnight. Way to completely ruin our only day off. We will be closing this account immediately.
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December 2019 by Luca
We went to open an account 45min before closing time and we were told rudely that they don't have time.
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October 2019 by Roy Taylor
Very rude people working when I went.
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July 2019 by Charles Brown
They are the most rudest and unprofessional people in banking. I love the one on Rosa L. Parks Blvd! Go Terrance! But the people at this location never help me and turn they nose up at you like they better than you.
