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January 2024 by Justin Couts
I opened an account at this branch, they gave me the wrong account number on my documents...3 months later, still chasing my money. Zero help from this "Financial Institution" Run
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August 2023 by Na NEWMAN
Nermin Abdallah is extremely unprofessional. I came in to do a deposit in drive thru like I always do. At first she told me the deposit was $20 short. I informed her that it was not I verified the deposit twice. Then she told me the deposit was $20 over. She sent the deposit back it was correct. I asked where the t20 over was. TShsethe deposit back and told me it was $20 over
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January 2023 by Gracie Downs
I ALWAYS have some kind of an issue with this place! Won't cash my checks, can't find my account and now the latest issue they won't deposit a check from a scrap yard! I DO NOT RECOMMEND THIS BANK AT ALL!!! We're in the process of moving to another nicer more efficient bank.
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December 2022 by Andrew Pudlo
Second 5/3 bank in Nashville I’ve gone today after being misinformed and treated poorly at the first one. This branch’s tellers were courteous and trying to help me but the Manager told me he was too busy to assist with our issue. I’ve been told that my issue that I needed help with is not something they can help with and there is no one that I can talk to. Absolute nightmare I would never recommend using this bank for anything.
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December 2022 by Andrew P.
Second 5/3 bank in Nashville I've gone today after being misinformed and treated poorly at the first one. This branch's tellers were courteous and trying to help me but the Manager told me he was too busy to assist with our issue. I've been told that my issue that I needed help with is not something they can help with and there is no one that I can talk to. Absolute nightmare I would never recommend using this bank for anything. These tellers deserve a better place to work.
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October 2022 by Ian Drinnon
Would be lower but forceses me to put 1 star. I can NEVER NEVER get anyone to answer the phone at this branch! I am out of the country at the moment and can't get anyone to answer the 1800 number either. My account is frozen yet again. I travel overseas often never knowing when this will happen or not happen.
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October 2022 by Kyrinn S. Eis
Small staff but their quality more than makes up for that.
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July 2021 by nicholas newton
They want to charge 10 dollars for check cashing when other companies are 5. The worst part is I bank here. I will be looking for another company to bank with.
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December 2019 by Luca
I would've left zero star if I could. This is for the assistance manager who is very rude and unprofessional. Who shouts Yooo at customers!
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October 2019 by Mark B.
Good Evening, Thank you for taking the time to read m review of 5/3 Bank. I would give one star, but that is not an option. I guess I should have read the reviews and avoided 5/3 bank altogether. But, I received an invitation to receive $500 in 90 days if I made a certain deposit and left it there for 90 days. Why not? I opened the accounts at the Hermitage branch, and all seemed good. They seemed like they appreciated my business. In April 2019, 11 months after I opened the account, I decided to withdraw some money and for convenience I went to the Madison, TN branch located at 306 Gallatin Pike N.. I went in and as luck might have it, I had a teller that was in training, being guided by the branch manager, Raphael Gardner. I did not specify cash, nor was not asked if I wanted cash, ( and today, 10/21/2019, when I asked about this I was told that they might not have had that much cash on hand). After verifying my identity, the teller gave me a cashiers check. I was fine with that because I really didn't want to tote cash around, especially in Madison. At no time did ANYONE mention that I was going to be charged $4 for the cashiers check to get my money. I recently reviewed my account on line and noticed the $4 charge. What? Seriously? So, I went in today and waited about 10 minutes to be greeted. Raphael greeted me, went to the counter and , this is the part I really like, he was making some kind of grunting noise and humming as he dealt with me. That was great! I was laughing inside that I got to be entertained as I did my banking. So the end of this story is this: I HAD THE WRONG TYPE OF ACCOUNT TO GET A FREE CASHIERS CHECK! NO S**** Really? They didn't tell me that when they took my money! Okay. You got me! I have learned one good lesson... I will tell everyone I know and everyone I come into contact with for the next 30 days (maybe longer if I feel like it) to stay away from 5/3 Bank, and I assure you it isn't about the $4. If you know me, then you know that this is me. This is right up my alley. I am also going to get a sticker for my truck that says that 5/3 Bank customer service is terrible.
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October 2019 by Olivia C.
Kristelle is so great! We will stay a client too because of her!! She has great customer service and has a great send of humor. We are more than happy to do business with her!! Thank you for hiring awesome people like her!!
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March 2019 by Valarie R.
Poor customer service. Wait in line with 4 representatives working at the counter and one person in front of me being help and me waiting in line for at least 5 mins. I got to the desk and asked for a roll of quarters and was told that I had to have an account per the locations/ companies policy.
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June 2018 by Ryan Mack
Horrible I go in to setup an account 7 to be exact employees only two working. Manager comes out to the me one of the busy employees will be with me in a few mins. Lol really like no one else can help me not a company I wanna do business with at all, I take it somewhere else.
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December 2017 by Alex Pulliam
Top 3 worst 53rd banks I have been to
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March 2017 by Ryan Henderson
Not impressed with the service I received. They recommended I come back the next day to speak with a manager about opening a specific account. Went to Simmons bank and was out in 30mins! That's great service.
