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February 2024 by Conner Tolley
They left off a lug nut on each tire and it's now missing some of the caps to the air valves. A "low pressure" warning light for the tires is now on and they couldn't figure out how to turn it off.
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January 2024 by Charlsie McDonald
They let you schedule an appointment online and then when you show up they tell you they’re booked for a couple days. Why even let you book appointments online?? I have never used Firestone and I guess I’ll continue that streak
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January 2024 by Jacob Goyins
VERY UNPROFESSIONAL! Waited five hours for my truck to get done. They kept saying my truck was next up and it sat on the rack for 2 hours. Wouldn’t give me a definitive time frame and just sucked. Will not be going back.
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January 2024 by Janaye Roberson
Update - shoutout to the manager for taking responsibility and rectifying the situation. I will be giving Firestone another chance now. Thank you again sir. Fine gentleman.Previous Post:If I could give this establishment negative stars I would. Upset is an understatement. I brought my vehicle in on 1/6/24 for a 9am appointment. I came in for an alignment and a brake fluid exchange service. I was told that they would get to it in 2-3 hours, despite making an appointment. I decided it was fine and left the care there. After not hearing anything for hours, I called around 2pm to find out my car hasn't even been brought in for work yet but it was next up. I was told the total service would take 30 minutes. I call again at about 5:15pm. I find out that again, my car hasn't even been taken to the bay but was again, "next up" for a 30 minute service. Again, I brought my car in at 9am - scheduled and it's almost closing time and they haven't even gotten to my car. I drive by and they are closed. I come to Firestone to get good service at a respectable price. I will never do that again. No calls to let me know things were running behind or any sort of updates. I will never come to Firestone again. I will tell everyone not to come here. Let me preface, I've been a Firestone member since 2014.
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January 2024 by James Bard
In the morning I seen a email with W/O 323906, I have not been to Firestone in years so I knew it was a mistake. About 11:00-11:45 I call and try to talk to someone about it. I end up talking to Josh (I believe that was his name). He would not listen to me, he was very rude, he over talked me and when I asked to speak to a manager he said he was a manager. I come to understand he as not a manager. I told him he was not doing a good job of listening to me and I was trying to tell him what I was calling about. He said “maybe you need to speak to someone else” and hung up the phone. I called my son (James D) who I spoke with the day before about getting a tire in for his truck. He said he saw Josh slammed the phone down and stormed off. I ask my son let me speak to the manager. He was told he was out for lunch. He (my son) left a message for the manager to give himself a call and me. My son call me last night to see if I received a call and I have not and he hasn’t received a call back.
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November 2023 by Patrick Holmes
My daughter had a piece of metal scrubbing under her car. Took it late on a Saturday afternoon. Not only did they have it on the rack within minutes, but did not charge to remove it. Thanks sooooo much. Gained a new customer today!!
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November 2023 by Vanessa Holman
They told me it would be a couple of hours, and it was. Actually, It took a little less time. This is the nicest group of FS staff I've encountered in Nashville. My car rides so smoothly.
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September 2023 by Tyler Robbins
I had a tire give out on me late in the day with a mandatory meeting for my work the next day. I dropped my vehicle off at 6:00 PM and not only were they able to get it replaced by the end of their workday but they also gave me a very good price on the new tire. The manager Will was especially helpful. Will definitely use them going forward.Service: Tires
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September 2023 by Kim Uchida
I do not typically write reviews but this Firestone was super helpful! My AC broke on a long drive to Nashville and I frantically called around to find somewhere to take my car. I got a hold of this location and they were super nice and provided great advice and were able to squeeze me in very next day for emergency AC repair. It was fixed next day before the afternoon was over. Everyone was really helpful and friendly and I am very thankful for them!
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September 2023 by Michael O'Grady
Turned up for noon appointment for tire alignment, check-in tech said they were slow and would be able to get to me quickly.After an hour and fifteen, called me over to tell me my vehicle needed some additional work (usual money-makers: transmission fluid, cabin filter, etc.), but it wasn't even my vehicle which was still sitting where I'd parked it. They then said it would take another 1.5-2 hours to do alignment. Absolutely clueless, I'm done with this place.
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August 2023 by Michael T.
Went in for simple alignment. Vehicle still pulls to left. Came back a second time.. Vehicle stilled pulled to the left.. Management said it was my tires. I have tires under one year and drive vehicle 2-3 times a month.. I went and had tires checked where I purchased tires. Nothing wrong with tires and they are road forced prior to putting on.. I called Manager at this firestone and explained we are going to have a solution mentioning paying for the alignment and paying for a lifetime alignment the first time I went in and not getting what I paid for.. Third time I came in they got it right basically because someone new what they were doing.. The previous time person was doing it was only setting the toes not the camber etc.,, The only reason I am doing this post is because I have spent almost 7 hours waiting and getting off work 3 times to bring my vehicle over here.. When I received the good news the alignment was done properly there was no expression from the manager for any inconveniences about me wasting my time... Not really happy with the team of people they have at the location.. I payed a good penny for the service. I see alignments advertised for 59-80 dollars throughout town... Proper training was not properly implemented and customer service needs to be taught...
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August 2023 by Megan Palash
Brought my car in Sunday morning. I was about to drive to SC to return home. Was told it wouldn’t be long to have it looked at. 4 hours later trying to speak to someone on the phone who had any idea what was happening was almost impossible. I was then told it was looked at and would be fixed and when I tried to ask what exactly was being fixed I was put on hold and hung up on. Just to later be told I’m 2 cars behind in line and they haven’t looked at it. Come closing time I call again because I’m still not updated and I’m told the technician had an emergency and left hours ago. They towed my car and outsourced the work the next day. I was told that would be done by 12pm-1pm at the latest. Try 6pm.I understand emergencies happen and I truly hope they’re okay. if you’re too busy to get to my car that’s also okay. But the lack communication and false information made the experience extremely stressful. I Would never recommend to a friend. I should’ve originally towed it to someone more reliable and waited for anyone else to open the next day.Service: Auto engine diagnostic
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August 2023 by Katie Payne
After waiting 3.5 hours for a tow truck and getting to Firestone right after close, Lucas went above and beyond to make sure we got back on the road. Him + staff stayed for 40 mins past close to help us (we are traveling home to Florida with our dog and would have been stranded). Can’t recommend this place enough! Lucas was the best person we’ve ever worked with in any auto repair shop.
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July 2023 by Vincent Phamvan
I would like to extend my sincere gratitude to Manager Will and the team at Firestone for their exceptional service in helping us with the alternator and battery replacement for my wife's car. From the moment we walked in, Manager Will's expertise and friendly demeanor put us at ease. The repairs were handled swiftly and with great attention to detail, while their commitment to customer satisfaction was evident throughout. We are truly thankful for their outstanding assistance and highly recommend Firestone for their top-notch service.
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July 2023 by Allen Parker
Extremely busy location. My car rides better though so I'm not unhappy. I just wish there was better/more consistent communication about the status of the vehicle. Even an automated text to let you know that your car is ready instead of having to call and get hung up on multiple times before anyone would actually answer and stay on the line. Then be told... your car has been ready for over 2 hours. ?
