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February 2024 by Ronald Moore
Especially with all the seasonal pot holes all around and Alignment issues, and daily accumulating dodging of Major accidents, it makes our families safe and other road users , especially when the dealer takes the extra step keeps you safe,Dry rotten rubber tires are things needs to be dealt with.All my tires was dry Rottening and came from the car dealer like that,And replacing all four tires is a decision that will keep all the roads safe,and keeps this Military Veteran safe going to and from VA clinics,to local Places like to Church or that burger Joint.Thanks for keeping my life safe .The score is cause the tires was in stock and I could be on my way,and they fit me in.
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February 2024 by James M
I really appreciate what y'all have done. Thank you!
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February 2024 by debbie fowler
We were involved in hitting a pothole which blew out our tire. It was close to closing time, but the employees at this fire stone were absolutely wonderful to get us back on the road.
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February 2024 by Alex Holguin
Everyone was great. No nonsense. Got me in and out in about an hour. They weren't pushy either which is always nice.
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January 2024 by Alanon SR3
The Donelon location did a great job. This 5 star is for the Donelson location, who did what a different Firestone shop could not. I took my car originally to the Sango TN location, which did a horrible job. The car rode worse after I got it back from them. The service technician was supposed to do the alignment, but said the tirods were rusted up and need replaced. I stopped by my mechanic and they said there's nothing wrong with the tirod. You just may have to apply a little heat to take care of it. I addition, that service tech at SANGO, TN, who was supposed to be a senior tech, did a horrible balancing job and I had the Donelson location redo that as well. Are you guys a franchise? Does each shop have its own owner? If so, that shop in Sango TN is run very poorly and I will NEVER EVER go back there again. EVER. IN ADDITION: MY ACCOUNT HAS NOT YET BEEN FIXED. SOMEONE ELSE IS USING MY ACCOUNT AND PUTTING THEIR CARS ON IT WITHOUT MY KNOWLEDGE OR PERMISSION. I've called corporate, complained to the stores, yet NO ONE is fixing it. This upsets me.
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January 2024 by Jasmine Davis
After a very annoying evening Greg and Vernon really left an impact. The level of care and customer services was above and beyond. Greg was so sweet and honest over the phone. Vernon met me at my car when I arrived with a smile. Even though I had just spent the previous 4 hrs waiting on AAA with no success Vernon and Greg's warm presence left me no choice be to be calm and happy. AND I arrived maybe 30 mins before closing and they got me taken care of with no grief. If I did not live so far this would be my new shop.
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January 2024 by Jessica C.
Great customer service! Vernon was so friendly and helpful. I was having issues with my tire pressure and he filled my tires free of charge. This location will definitely be getting my business in the future!
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November 2023 by Johnny Wilson
Great Service but the head person Jamie signed me up for a credit card without telling me or asking me. Be aware of this if you go here.
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September 2023 by Mark Yanny
I arrived there on time for my appointment at 9:00 am and gave them my car for a oil change, wheel alignment, and for their fuel system cleaning service then I came back at 5 pm and they didn’t fix my car. So I am vey disappointed because they wasted my entire day.
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September 2023 by Iris Moon
Rude employee with an attitude, and a loud mouth. I ask the man about getting 3 things fixed, and he said... we are short handed and got a lot of cars to work on. He said all that stuff you need done... take to a Dealership. Strange, I went to another Firestone, and they were polite and said all 3 things I need done they can fix.
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August 2023 by ilyalways101
5 star service and 5 star employees. I am very happy with my choice to go here! The staff was helpful even though they were jam-packed with clients and cars. Had a nail in my tire, and my tires' treads were dead. Got 4 new tires, alignments, and a lifetime warranty. I'm thankful for the transparency and helpful discounts. Shoutout to Jamie, Chris, and Elijah for the awesome customer service! Just genuinely kind people.
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June 2023 by Mohammed A.
These guys made an excuse of wanting to leave their job at 6pm when they close at 7pm. So they didn't want to fix my tire that was bought at another Firestone.
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June 2023 by Tanner Scott
This Firestone is good for tires, but doesn’t seem to be quite as full-service as other locations. I got an alignment on my vehicle, and they were friendly and quick with it. However, I heard other customers come in for mechanical car issues, and it seemed like they were referring them to the Firestone in Hermitage for service.
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April 2023 by Vince Schier
I highly recommend this station.I would've been stranded for days but thankfully, I found these guys & was back on the road fast!No half steppin' here. Quick, courteous & competent. You'll leave with absolute peace of mind.
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March 2023 by Haden C.
These guys do not honor Carvana SilverRock warranty. They informed me that their "system couldn't process it". However, they are an approved location online, so I just wanted to save someone some wasted time. The reason I'm leaving one star is because when I called to schedule my appointment, I was told that they did honor the SliverRock warranty, but when I showed up, I was told otherwise. So the one star is for very poor communication and the wasted 2 hours of my life.
