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March 2024 by Hoger A.
I dropped off my car to get Tire alignment & balance at 2pm they told me they will call me to pick it up at around 5:30-6:30pm & if I don't get a call from them stop by before they close at 7pm & it will be done & 5:30pm comes around they call me saying well we are not going to be able to get it done at that point I went to go pick up my car & was very disappointed cause they literally just wasted my time for no reason & wanted to waste even more of my time by letting my car sit there over night & when I get there the whole bay is empty no cars inside not working on no cars none at all!!! Also still 1hr 30min before closing time but yet there so busy & can't get to/fix my car!!! I've been coming here ever since I could remember but never again honestly the worst of the worst customer service & most disrespectful lazy not caring employees ever!!!
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February 2024 by Mat Miller
Great experience here on a busy Sunday. They helped me find the best tires for my car, got them delivered from across town and got it back to me same day. They really did go above and beyond. Definitely recommend this location.
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February 2024 by Ron Miller
Great communication; prompt attention to appointment time; thorough explanation; no high pressure.
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February 2024 by Rita Josephson
Excellent, professional and courteous staff. Took care of my car in a timely manner. I would recommend this location.
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February 2024 by Joan Stone
The service workers were very professional and completed the work very quickly.
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February 2024 by Lee P
Ashton and his crew worked very hard to make my experience very easy and efficient. Top notch work. Thank you all.
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December 2023 by Clamesha Johnson
If I could give it a zero star I would.Yesterday on 12/13/23 I came in wanted a oil change they was busy they was like it was going be a 1 and a half going on two hours.So I’m like no thanks can I please book a appointment for tomorrow.i set the appointment up at 1pm.I was setting in my car until 3:15pm till they help me for a damn oil change.why tell me come at 1 and don’t get me till almost 3:30 it’s going on 4 I still don’t have my car .Poor customer service and the workers don’t give a damn bout u.that’s the guy that scheduled my appointment and had me waiting.It seem like they doing a lot of talk listen to loud music and on they phone to much
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December 2023 by Terrell Polk
Firestone failed to meet my expectations in terms of service quality, response time, overall customer experience. Ashton Groustra charged me a diagnostic fee that he didn’t disclose upfront
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November 2023 by spoofer44 OK
They definitely aren’t in any rush to get you out the door. Mr. Mechanic spent more time texting and vaping then he did working on cars. He may have just been watching how-to’s on youtube I guess, but I don’t think so. No managers in the shop keeping the workers busy. Wait times are beyond crazy.The first time I was there I told them exactly what was wrong with my vehicle and what needed replaced (fuel filler hose), but after several hours the mechanic came back and said he didn’t see anything wrong with the hose. Gas was pouring all over the ground each time I filled up, so I knew he was wrong. I told him to check again, and they found it finally. After all that, they still couldn’t do anything til they got the replacement part, which would take days, so I essentially just waited there for nothing. Not efficient use of time if you ask me.
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November 2023 by Sid Squid
Made an appointment for 11am. Told my tires would take 2 hours, turned into 4 then when I came back I saw the mechanic just standing by my car vaping. BLOWING THE SMOKE INTO MY CAR.
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October 2023 by Maria Willis
Very unprofessional shop. If I could rate 0 I would. Call them in advance and ask for tire repair and even took tire off myself and brought to shop. When arrived to shop one of shop workers accept tire and told me to come back in an 1hr. Coming best part of the story. I came back in 2hrs and when I walked into shop and ask for my tire I found out it's never been repaired. When I ask why ,replied was followed " You didn't leave us your information and left" Unbelievable!! Why in earth you need my information to repair a tire? And why worker who accept a tire told me to come back in hour and never ask for any information?Look at they reviews and if possible avoid this place
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October 2023 by B R
Was on a road trip and ended up with a flat. Craig had me back on the road with a new tire in less than an hour. Top notch customer service!
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October 2023 by Tonya McGuire
Had a nail in my tire and the removed it easily and I was on my way. Also noticed my washer fluid was empty and filled it up.
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October 2023 by Макс Афмонов
Very unprofessional shop. If I could rate 0 I would. Call them in advance and ask for tire repair and even took tire off myself and brought to shop. When arrived to shop one of shop workers accept tire and told me to come back in an 1hr. Coming best part of the story. I came back in 2hrs and when I walked into shop and ask for my tire I found out it's never been repaired. When I ask why ,replied was followed " You didn't leave us your information and left" Unbelievable!! Why in earth you need my information to repair a tire? And why worker who accept a tire told me to come back in hour and never ask for any information?Look at they reviews and if possible avoid this place
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September 2023 by ll smagen ll
It took 12 minutes from walking into the door, to having my car completely fixed (Tire replaced) and being handed the keys.Hands down best auto service in town. They are worth every penny for the excellent service they provide.Service: Tires
