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March 2024 by Landon Cheben
Everyone was extremely professional and knowledgeable. My service was completed extremely fast and the cost was very fair and honest. I plan on using Firestone for all my vehicles' needs.
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December 2023 by I. Fish Cheap
I visited this establishment 4 times trying to remedy something stuck in my tire. Ended up going somewhere else in the end.
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December 2023 by Just Kidding
I absolutely love the Hermitage Firestone off Lebanon Pike. They are always very helpful, informative and make sure your vehicle is to your satisfaction. If there is still an issue after service they promptly fix it. Truly care and serve the customers
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December 2023 by Jeremy Lee
The staff at this location were both kind and fun. They were very efficient and exceeded my expectations by having my car ready to go after leaving my car for just one day. Though it’s a little further away than the location I usually go to, I would drive the extra distance to go back to this location again.
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September 2023 by Shirley Gibson
I lived in Hermitage several years ago and always took my car to this particular Firestone because the people and service were always great! I was there about a month ago for an oil change and check up and noticed when I got home the courtesy tire rotation was not done but checked off. Robin did not work on my car. I called and spoke to Robin, and he told me to bring my car back in and he would take care of it. I did, and he was so nice and polite and he did. He told me he would always work on my car. I trust him to tell me the truth and to do the right thing. That means a lot to me. If I need new tires, etc., I can trust him to be honest with me. Thank you again, Robin. You are very much appreciated, I hope Firestone appreciates you, also.
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September 2023 by Sarah Arroyo
Have been going to this place for over 20 years, and they have maintained every car over the years. Great service, people, and location. Recommend the "6 months same as cash" purchase plan.
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August 2023 by Mike Pierce
My son blew a tire yeaterday. He took it in this morning and they turned it around in a couple hours. They went above a beyond by puting the spare nack under the car and put the jack and everything away. Cant say how happy i am with service. Ill be back for sure!Service: Tires
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July 2023 by Ken Stark
Had a flat tire. Got me in and got it fixed for a not horrible price. Put the patched tire on. Put the spare back in its spot (which is kind of a pain). In and out in under an hour.
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July 2023 by Pam Davenport
Stopped in to have tire with low air checked that I had plugged/patched 2 weeks earlier at Firestone in Mt JulietSilas recommended that I needed new tires which I agreed. He stated he had the tires in stock. Came back next Monday to discover Silas did not actually have the tires so we agreed I would come back that Thursday.I called first on Thursday to discover Silas still didn't have the tires, was expecting that day at some time. So we agree I would come back ( 3rd time) today, MondayCalled at 8 o'clock, Silas confirmed he had the tires, I showed up 1 ish. Asked if they could have car ready within 2 hours. " no problem, according to Silas"I came back in hour and 45 minutes and some guy was just then moving my carTook my keys, opened door and told Silas that i was taking my car. He was like " well, we ran behind" . I guess assuming I was a woman I would accept this lame excuseWell not, took my car and left.I WILL BEVER DO BUSINESS WITH FIRESTONE AND RECOMMEND THAT NO ONE ELSE WASTE THEIR VALUABLE TIME. ESPECIALLY A WOMAN.
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May 2023 by Jordan Miles
I had a great experience at this particular Firestone. Silas and Robin (apologies for any misspellings) are my new go-to guys. This shop is the best in the area.I am quite particular about where I bring my F150. Today these guys did a great job on my alignment. I paid for the lifetime alignment packaged so now I'm set for however long i own this truck. I also had them check out the "pumpkin" (rear differential) and found that the gasket was on its way to failing, so for a very reasonable price, they fixed that too. I had them check my brakes since it had been a while since the last check up, and they informed me that I was still good with my current set, I appreciate the honesty. After a test drive on the highway, the truck is driving straight and rides very smoothly, they clearly did it correctly. Great work fellas, thank you all!NOTE: This place was BUSY, be sure to plan ahead and get yourself an appointment.
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April 2023 by Juan Isais
They did a great job in replacing the tires. No problems at this place.
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February 2023 by Lisa Hendershot
Ethan was excellent! Had issues with tire size and he was able to assist and get me what I needed. Service was fast and quality workServices: Tires
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February 2023 by Rick Freda
Ethan was very professional and thorough definitely will be back
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November 2022 by Kisha Meek
Ethan was great as was the mechanic that serviced my vehicle. They were extremely professional and helpfu. Outstanding customer service ????
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October 2022 by Alisha Cunningham
Robin is awesome always takes great care of my car.
