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February 2024 by Edward Sullivan
I needed air in one of my tires QUICKLY before hitting the road. I called Firestone at 10:54am, spoke with Craig at 10:55am, pulled up at 11:01am, and was done by 11:03am with NO wait! Craig made it happen and I am very grateful!!!! I don’t trust anyone else. Thanks Firestone!
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February 2024 by Gina Garza
Justin took great care of routine oil change, alignment, tire rotations need for my vehicle. I love how he completed the exact things I requested and then diligently discussed advised upcoming maintenances recommendations for my vehicle. I felt well informed and feel I received the full value of my service. I have had very poor experiences in the past at this location. Justin restored my faith.
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February 2024 by Sue Arriz
Great service and excellent customer support
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February 2024 by Alan Johnstone
Both the manager, Justin, and the service manager, Sean, were very helpful and went far above and beyond what would be expected. Their customer service is outstanding, and their expert advice is delivered in a way that is easily understood. No high-pressure sales, no unneeded repairs, just excellent service. Eleven out of 10.
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February 2024 by Logan VanSickle
Dropped my car off overnight after getting a nail in my tire and it not holding air. I received a call at 8AM the next morning to let me know my car was ready which was insanely fast. Justin was extremely friendly and went above and beyond. I have had a good experience both times visiting this location and 100% recommend them to service your vehicle.
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February 2024 by Bonnie Vicars
Craig was super nice, and very helpful, treated me with respect, and listened carefully to my issue.
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February 2024 by Cathy Lemmon
Great customer service
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February 2024 by Howard Hume
I'm very satisfied with the Hermitage location unfortunately I was at the donelson location 2 days earlier and waited for an hour and a half and nobody ever showed up to open the door to open it needless to say I was not happy with the donelson location The Hermitage location was very prompt of my appointment and they were there to open the door and they did it in a timely fashion like they said on the phone they would when I booked the appointment .
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February 2024 by Ken Matthiesen
There is a reason I’ve been a Firestone customer for 40 years.
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February 2024 by matty b
As a Nashville transplant and recent college graduate nearly eight hours from home, finding people I trust to work on my vehicle is always stressful! My roommate had a bad oil leak in her jeep leaving her in a panic to find someone to fix it, and she ended up here. I was working and not able to get to her at the time. So I called up there to see if I could discuss the possibility of the new oil filter adapter being swapped from the obviously faulty plastic version that jeep uses for some reason to an aluminum version. The guy I spoke to on the phone let me know that the master mechanic here believes plastic is stronger than aluminum and would not order the part I requested. The life of these parts is only around 5-10 years, but don’t worry! Firestone offered us a two year warranty on it. Off to a great start I could tell. If I wasn’t going to get the part I wanted, I thought at least I could get them to come down on the over $260 up-charge their price matrix decided on, for the plastic unit. Nope. The only option offered was applying for a credit card and if accepted that would take off $200. As far as I am concerned this is the slimiest interaction I have ever had with a mechanic during my time here in Nashville. Targeting young people and assuming irresponsibility. Thanks to the manager for letting us know that the credit card could be used anywhere that accepts Mastercard! We are paying it off and ripping it up and will not be returning to firestone. I’ve been a longtime customer of firestone both here in Tennessee as well as back in South Carolina, hated to see a company I used to trust screw over my roommate.
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February 2024 by Cherylann Mills
Everyone is friendly and courteous and they take great care of my vehicle.
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January 2024 by John S.
I need one tire replaced rest are good. Other shop had no problem. They tried to sell me 4 new tires. Stay away
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January 2024 by Will Pearson
Fire Stone has always taken care of me. My family has always used Firestone.
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December 2023 by Courtney Zayas
Craig was very thorough and provided excellent customer service. We had a very easy and pleasant experience.
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September 2023 by Kirk Wooldridge
I took my car in on Monday at 11 for a leaky tire and dropped it off. Told me it would be 3 - 4 hours. Never got to it. It's now 740a on Tuesday, and I'm still waiting. I got out at 820am, so not terrible.
