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February 2024 by donald clark
I took my car it to have a slow leak in a tire checked out. All I needed was a plug. The guy at the counter did not try to sell me a new tire to get me to pay more money. Very honest place and people working here. I have a feeling its the only shop I will go to for auto issues. from now on.
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February 2024 by Deb Burnett
I needed a tire repaired in the middle of the afternoon on a Saturday. I was able to be in and out in about an hour. The representative was the most friendly, respectful, and approachable person I have encountered in a very long time. Overall, great experience.
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February 2024 by Taylor Choate
They had me in and out in under a hr. No issues
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February 2024 by Barney Barnes
Good service at a good price. That’s always been a way to get and keep business.
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February 2024 by lewis ellis
Service was great and they kept their word I appreciate everything
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February 2024 by Heeral Patel
I went in to get my tire patched. When I went to pick it up, I saw that they had scratched my whole rim. It was the same one they worked on, but I knew it wasn’t there beforehand. When I complained to them, they acted like it was already there and showed me a paper where they wrote “scuff on rim” with a pen. It was obviously added in afterwards when I called them to say they had “scuffed” my rim.I tried to tell them it wasn’t there, and it was their fault. They tried to explain to me that their machine is plastic and it can’t make the scratch, so I went to see the store manager the next day. He didn’t want to accept fault either, but after a bit he said he’ll order me a new rim. This was after he inspected all of my rims and the condition of my car. That’s when he realized.I went back after a few days to get the rim replaced, and when they took the scratched rim off, they saw that their machine was at fault. There was a bolt that was loose that holds the head on and it scratched my rim.
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February 2024 by Howard Stone
Run, which you would have to do as your vehicle would not be fixed, so running is your best chance. Took car in for checking warning light that left signal and brake light was out. scheduled oil change and had wiper front and back replaced. 5 hours later told care was ready, The warning lights were still on and the I still did not have a left turn signal. This was after being charged 6.98 for 2 light bulbs but the labor to "remove& replace" the 2 bulbs was $158.00. Yes, 158.00 and they still did not work! went back in, they took my key and care returned to the service area. Brought out again and all my warning lights were off and I had a turn signal. Next day, Raining... turned on wipers, the front wipers were popping and slapping the windshield with each swipe, the rear wiper was leaving a 2-3 inch wide strip down the center of the window that the wiper never touched. Took the care back on 1/28. Was told, yes it looks like the front wipers needed an adaptor but not sure what happened to it in the package and the rear wiper, well they had trouble locating one but they tried with that one. Then told the manager was on his way in but I finally said, just bring my car around, I was not waiting another hour for the manager to arrive. The person at the desk then called Advance Auto and ordered new blades for the front but could not find anything for the rear. The front blades arrived via Uber and were installed and actually functioned after instillation. The Rear, well he could not tell me what was going to happen. I called the store on Monday 1/29 and was told they could not find a rear replacement blade and the only thing available was to purchase a new armature with blade from the dealership and I would be responsible to pay the difference. or get refunded for the wrong blade installed. Knowingly by them that they had the wrong blade. I was done, took the refund and the funny thing is that yes, they did refund me for the blade but not the labor they charged for knowingly installing the wrong blade. As when I started this review... Run from it.
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February 2024 by Ron Sorbo
Dean, Tyler, Ken and all the other guys are great. They have serviced my vehicles for many years.
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February 2024 by jasonward33
Cared about my needs and gave me more than I expected. Will use again. Came in for something simple and they had it done very quickly.
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January 2024 by Barbara Arnold
Very nice
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January 2024 by KristenHTC Tv
I am absolutely thrilled with the exceptional work they did on my car. I had to get new brakes, rotors, and two new tires, which resulted in a higher cost. However, the job was done perfectly, and the level of customer service provided was outstanding.
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December 2023 by Theresa Grigsby
Very professional experience. The rep was extremely helpful. I will continue my car services with the store. ??
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December 2023 by Tammy Brown
I learned a valuable lesson after taking my car to Firestone for the first time to get an oil change. Don’t leave anything of value in your car. The mechanic who serviced my car definitely took something from over my sun visor. It was there when I arrived and gone when I left. Very disappointed! Beware!
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October 2023 by Denta Cunningham
The staff is not friendly at all. Thr Manger Dean is rude the guy at the front by the name of Caleb is EXTREMELY rude and very smart. I will not becoming back to them. I brought my mom's car back for them to replace a piece that they left off and they told that they didn't touch it and that I should call Infiniti and have the part ordered myself, this all came from the Manager Dean. After talking to Tyler he ordered the part called us when it came in.
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October 2023 by Pamela Peterson
Customer service needs work. Had an 8 am appointment for oil change, tire rotation and alignment. They did not finish until almost 2:30. The guy upfront, I believe his name is Quinton, maybe even the mgr, is not friendly at all. He needs to work in the back with as little customer contact as possible. I will NOT bring my vehicle back to this location.
