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March 2024 by Denekquia Hamilton
Worst customer service. I would even say the associates racially profile. This is my second time actually going inside of bank and the manager interrupted the teller at the desk to ask me where I did my money come from like you can not clearly look at my direct deposit. Then said is it your taxes like it’s any of his business right after he took my ID with him. Everything is legit with my income I work hard! Then there’s a Caucasian older women from my first experience who sits in the booth on the left who has the nastiest attitude I honestly thinks she hates her job never get her assistance if someone else is available. The branch may be closer to me but I will gladly go on down the road to Woodland Street!
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May 2023 by Boomer Delonge
i prefer not to have to tell the teller the pin to my new card. last time i did the new card to replace my lost card, they dont ask for my pin. they let me enter it. why the procedure is different makes me tired of this bank. ive been with this bank for years and they just dont have the same procedure. i even told her i dont feel comfortable telling u my pin that could be similar as others. why isnt this part protected?
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December 2022 by E S
Went in because I had a name change recently bc of marriage. The banker I worked with was extremely helpful and even stayed late in order to help me get everything switched over. Great customer service, thank you Peter!
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November 2022 by DCdrumz59
Terrible customer service. A pathetic, non-caring attitude manifests itself. Pandering is what this bank does best. Look at the "new-look" FH web site.
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October 2022 by Michael Walker
All these people rating low...are obviously going through the drive through(lazy). I've never spent more than 5 minutes if I go inside. Ever. Love the folks that work here, they've become regular faces I see and they're all really cool folks.
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July 2022 by Paula Morgan
I had the wierdest experience at the drive thru just about 10 minutes ago. I pulled up, only car in the drive thru, sent my deposit thru the tube, and sat there. No acknowledgement I was there or anything. I waited 5 or 10 minutes, then went inside because I thought the tube was broken. There was one person at a desk with a customer svc person. There was only one teller but she was just chatting with the guard. No other persons in there. When I walked up she grabbed my receipt, handed it to me and said they were short staffed? Strange, almost Twilight Zone kind of experience.
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May 2022 by Gail Reed
I needed to cash a check on Friday and was greeted by the rudest manager ever still didn't get the business taken care of had to go to another bank because the manager at that location was incompetent and did not know what he was doing had to file a complaint against him
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April 2022 by Felicia Smith
I usually go to the Woodland Street location and today with my business I had a very important conference video call I had to be on at my store . Everytime I come here it always takes me atleast 20+ minutes . Today was no different . I arrived 2 minutes after opening and there was a gentleman that was already there . I had a simple deposit and change order.. I finally left over 20 minutes later.. SERIOSULY you guys need some more intense training if this is acceptable. Unfortunately I am forced to have to come here Saturdays since Woodland Street is closed then.. I know this review probably won't matter and I usually forego leaving reviews but I wish something would be done. The employees are kind but they OBVIOUSLY need more training if they take that long for a simple transaction !
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September 2021 by Ryan Huber
This location won’t actually notarize anything you need. I’ve never experienced this with a bank before.
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May 2021 by Philip Morgan
I actually sat in line at the drive-thru with one car in front of me for 10 minutes. Finally pulled out of the line and left. Maybe I'll be brave enough to try later.
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March 2021 by brewer h.
4 thumbs down. I've been a customer of this bank for 12 years and finally had my final straw to break the camels back. Since the merger this is the worst bank I've ever done any business with completely unhelpful zero customer service we've had or should I say they allowed scam artist to go through the drive-through and cash a check under my wife's name without asking for account numbers so social security or anything and then we were charged back when the check bounced I've left this bank and very happy about it unbelievable terrible customer service
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January 2021 by joseph williams
45 mins in a three car line and then they shut down the drive thru before I ever moved......enough said
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March 2020 by Grace Toney
No matter which branch I go to excluding BELVUE ). always respected and great service .
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December 2019 by Lee Grisham
Terrible customer service. I have a business & personal account with them. They don't return phone calls. They can't do anything for you. I have a perfect credit score & everyone else's rates blow them out of the water. They don't even act like they want to try to match rates. My banker tells me she can get the rates lower, but when the loan people call me back, they tell me that they can't touch the lower rates. This has happened twice in the last 90 days. Lee Grisham, small business owner.
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August 2019 by Kiara Byles
If I could leave zero stars I definitely would. This branch is terrible! I went here to withdraw money from the ATM but it was broken? I have never been to a first Tennessee that had a broken ATM. I decided to go back around & go to the drive thru bank teller name SHELLA. I had a somewhat high withdrawal, however the money I received was $100 short & when I decided to go in to politely notify them of not having all my funds I was told they could investigate but it’d be pointless because I went through the drive thru & they wouldn’t be able to tell whether the money was correct or not. THIS IS UNACCEPTABLE FROM FIRST TENNESSEE as long as I have been with them. I am highly disappointed & surely don’t mind taking my funds elsewhere. Marleen or however you pronounce it, sucks as a manager. She was no help at all, this is not how you run a bank!!!
