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August 2024 by Cesar Granados
Terrible service, I will not return to this branch
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June 2024 by DJ One-Ton 615Trap-HouseLIVE
Theft by bank examiner § 656
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March 2024 by Denekquia Hamilton
Worst customer service. I would even say the associates racially profile. This is my second time actually going inside of bank and the manager interrupted the teller at the desk to ask me where I did my money come from like you can not clearly look at my direct deposit. Then said is it your taxes like it’s any of his business right after he took my ID with him. Everything is legit with my income I work hard! Then there’s a Caucasian older women from my first experience who sits in the booth on the left who has the nastiest attitude I honestly thinks she hates her job never get her assistance if someone else is available. The branch may be closer to me but I will gladly go on down the road to Woodland Street!
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August 2023 by Carlton Rash
This use to be a Great Branch...
Now, THE WORST....
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May 2023 by Boomer Delonge
i prefer not to have to tell the teller the pin to my new card. last time i did the new card to replace my lost card, they dont ask for my pin. they let me enter it. why the procedure is different makes me tired of this bank. ive been with this bank for years and they just dont have the same procedure. i even told her i dont feel comfortable telling u my pin that could be similar as others. why isnt this part protected?
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December 2022 by E S
Went in because I had a name change recently bc of marriage. The banker I worked with was extremely helpful and even stayed late in order to help me get everything switched over. Great customer service, thank you Peter!
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November 2022 by DCdrumz59
Terrible customer service. A pathetic, non-caring attitude manifests itself. Pandering is what this bank does best. Look at the "new-look" FH web site.
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October 2022 by Michael Walker
All these people rating low...are obviously going through the drive through(lazy). I've never spent more than 5 minutes if I go inside. Ever. Love the folks that work here, they've become regular faces I see and they're all really cool folks.
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August 2022 by Paula D.
I had the wierdest experience at the drive thru just about 10 minutes ago. I pulled up, only car in the drive thru, sent my deposit thru the tube, and sat there. No acknowledgement I was there or anything. I waited 5 or 10 minutes, then went inside because I thought the tube was broken. There was one person at a desk with a customer svc person. There was only one teller but she was just chatting with the guard. No other persons in there. When I walked up she grabbed my receipt, handed it to me and said they were short staffed? Strange, almost Twilight Zone kind of experience.
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August 2022 by Laura Breece
Always helpful and respectful.
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July 2022 by Paula Morgan
I had the wierdest experience at the drive thru just about 10 minutes ago. I pulled up, only car in the drive thru, sent my deposit thru the tube, and sat there. No acknowledgement I was there or anything. I waited 5 or 10 minutes, then went inside because I thought the tube was broken. There was one person at a desk with a customer svc person. There was only one teller but she was just chatting with the guard. No other persons in there. When I walked up she grabbed my receipt, handed it to me and said they were short staffed? Strange, almost Twilight Zone kind of experience.
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May 2022 by Gail Reed
I needed to cash a check on Friday and was greeted by the rudest manager ever still didn't get the business taken care of had to go to another bank because the manager at that location was incompetent and did not know what he was doing had to file a complaint against him
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April 2022 by Felicia Smith
I usually go to the Woodland Street location and today with my business I had a very important conference video call I had to be on at my store . Everytime I come here it always takes me atleast 20+ minutes . Today was no different . I arrived 2 minutes after opening and there was a gentleman that was already there . I had a simple deposit and change order.. I finally left over 20 minutes later.. SERIOSULY you guys need some more intense training if this is acceptable. Unfortunately I am forced to have to come here Saturdays since Woodland Street is closed then.. I know this review probably won't matter and I usually forego leaving reviews but I wish something would be done. The employees are kind but they OBVIOUSLY need more training if they take that long for a simple transaction !
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September 2021 by Ryan Huber
This location won’t actually notarize anything you need. I’ve never experienced this with a bank before.
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May 2021 by Philip Morgan
I actually sat in line at the drive-thru with one car in front of me for 10 minutes. Finally pulled out of the line and left. Maybe I'll be brave enough to try later.
