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January 2024 by Julie Reynolds
Patrick and the team were very quick and informative to help me through the process of getting a home loan. With most correspondence through email, he was available by phone. Will recommend First Horizon in the future.,
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January 2024 by Eric Concklin
Patrick was knowledgeable, responsive, and made himself available even after "normal" business hours. He was happy to explain things to us and answer any questions we had, and made things simple to understand. He couldn't have been more helpful throughout the entire process. Not to mention we did this all through the holiday season, and he made it as stress free as possible. Thanks Patrick, you're awesome!
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December 2023 by Addy Biggers
I cannot recommend Austin Kemp enough as a loan officer! As a realtor, my clients' satisfaction and smooth transactions are crucial to maintaining a stellar reputation, and Austin consistently goes above and beyond to ensure just that.Austin's expertise in the mortgage industry is truly impressive. He navigates the complexities of the process with finesse, making what could be a daunting experience for clients feel like a breeze. I appreciate his commitment to clear communication, always keeping my clients and me in the loop at every step of the way.One of Austin's standout qualities is his genuine dedication to finding the best possible solutions for my clients. He takes the time to understand their unique needs and financial situations, tailoring his approach to secure the most favorable terms. This personalized touch not only fosters trust but also contributes to the overall success of the transactions.Working with Austin is not just a professional partnership; it's a collaboration that enhances my services as a realtor. His reliability and efficiency reflect positively on my business, and I have full confidence in referring my clients to him. The feedback I receive from clients about their experience with Austin is consistently positive, reinforcing my decision to entrust him with my referrals.In the competitive world of real estate, having a reliable and skilled loan officer like Austin Kemp on your team is a game-changer. I look forward to continuing our successful partnership and confidently recommend Austin to anyone in need of a mortgage professional who truly cares about their clients' success.
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August 2023 by Alex Roberts
I worked with Mary Malak as my loan officer to buy my first home and she was AMAZING!!!
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September 2020 by Joe Stinson
This bank has always been friendly and customer-oriented in the 30+ years that I’ve been dealing with them at all their branches. In fact, I’ve kept my accounts open at FH after I moved away from Nashville for this reason.
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July 2020 by Zandia
I Have NEVER Had An First Horizon Bank Account , I Went To Another Bank Company As Was Informed That I Could Not Start An Account With Them Due To An Balance I Owe From This Company Once I Called I Was Informed That They Do Not Have Me In The System Owing Money Or Having An Previous Account , I Also Called Corporate And No One Was Able To Help Fix The Problem . I’m Taking Legal Action .
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February 2019 by Danielle Reid
I would like to start by saying Ms.Olivia Ruiz is a very sencere sweet and caring person she always greats me and my daughter with a smile she very helpful ask if i would like coffee or water she never has here door locked and comes out to great you and walk you to the main exit door with a smile and very professional if you want to get your finicanes in order and want a military but sweet approach contact her she listens she gives advice and never acts as she too busy to not treat the customer with respect the place is always clean the parking is free! Its in a safe area the parking lot attendants are helpful and nice aswell the bank has fresh cookies so grab one they even have light nice music of todays times playing in the background the staff downtown at First Tennessee Bank Are well dress poliet and caring about the person !When i Spoke to Ms.Olivia she helped my teenage daughter open her very first account and gave her great advice in being finacial litarate in the future to come me and my daughter love visiting her she is the best so if your new to Nashville stop by and do business with Ms.Olivia the downtown bank you want be sorry Blessings!☺
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July 2018 by Keeley Jackson
If they ever need somebody to do commercial... I'll do it for free! The best bank ever!!! I've been banking with First Tennessee since I was about 16.....the customer service is the best. They are the Chik-fil-a of customer services! I wish I got everyone's name but I think Mr.Cox, the young guy with red hair and the very petite and beautiful young lady!!!! Keep up the good work!!! I come in stressed out about to pass out and they fix me quick!!! And my whole dam family of Jackson's bank there. First Tennessee is the place for Me!
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July 2018 by Dee Cook
Wonder friendly service at the downtown branch.
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May 2018 by David Clark
The Germans have said it best, "The worm is in everything." This rings so true for FTB. Terrible......terrible customer service. Like any other bank FTB could give a s*** less.................these bankers know they have you by the "short hairs." FTB...........pathetically nothing special. Two thumbs down for sure.
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January 2018 by Quan Nguyen
Representatives are not helpful and not friendly. The easiest way to get help apparently is by getting a phone number to a different location.
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March 2017 by Drew Warner
I've nothing but a great experience with the main branch, the bank rep ivy has been helpful. Thank you for making my banking easy
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October 2016 by Will Ward
The main branch of this bank doesn't notarize deeds or wills. It doesn't matter if you are a client or not. They don't explain why.
