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February 2024 by Erin Palmer
Ty is extremely personable and a wonderful human to work with!
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December 2023 by Jacob Thompson
Tyler Vest (manager, I believe) helped me open up a couple of accounts for my fiancé and I. He discussed the different avenues for opening up an account, which included some promotional deals that will benefit us. We had a follow-up phone call scheduled at 3:00 and he called me at 3:00 on the dot to sort things out. I appreciate his professionalism!
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October 2023 by Shawn Heres
Perfect example 3 minutes before closing I park out front walking to the door get about 5 feet away and he locks the door and walks away there customer service in Hermitage need much improvement I already opened another account elsewhere
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August 2022 by Chenefah Moore
Closed atm.
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August 2020 by Dan Fagan
Really loved this bank when it was First Tennessee. Since the switch to First Horizon I've had nothing but issues with this bank. I get direct deposit from my job I've been at forever they have system issues now Im stuck with no money cause they screwed up the system. Even the atm I used to deposit CASH into took my deposit I had to wait a week to get my money credited back. Do yourself a favor and bank somewhere else.
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July 2020 by Prithee Mydear
Open the lobby already.
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November 2019 by Mitchell Torrence
Wish I could give a 6 star review! I've been a customer of First Tennessee (now called First Horizon) for almost 2 decades because of their ease of use and quality customer service. My experience this time was no exception.
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November 2018 by K R.
I cannot give this bank any stars. I have not been happy with this bank. I will be leaving this bank. They finally got in trouble for collecting overdraft fees from misappropriation of customer funds by sequencing deductions from highest amount to lowest instead of by when they occurred. ATM is frequently not working. Tellers tend to be slow. The manager is rude. Some of their banks have closed. They have fewer ATM machines to be found. There is no genuine hospitality when you enter this individual bank that is located on Lebanon Road in Hermitage Tennessee. I dread going to this bank. The management act like it is a burden to help you. Maybe they need to work at Chik Fila to get trained on how to treat people. Some businesses know how to treat people, but this one definitely does not. There is no reason to bank here.
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August 2018 by Kirin P.
My fiancée, son & I LOVE First Tennessee. My local branch merged with Capital Bank. I was not sure to expect. However, I had a very nice surprise yesterday when I stopped in. My favorite staff is there smiling & friendly as ever. But the best part is that Jamie is still brank manager AND Ethan who came to First Tennessee with the merger is a Financial Services Representative. He's been at this location for several years (previously with Capital Bank). He is thoughtful, helpful, funny, young and understanding. What else could you possibly want in a banker? Thank you Ethan for helping me yesterday!!! First Tennessee is my Family's Bank :-)
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April 2017 by Karen Vaillancourt
Great service at all locations, not too busy, close to stores and main roads...
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May 2012 by Kindly Myers
I love how easy it is to deposit money in the ATM here