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March 2024 by Patsy chance
Drive thru takes FOREVER. Most of the time the teller doesn’t even acknowledge me once I do pull up. It’s so sad because this location use to be EXTREMELY friendly and you were in and out of the drive-through in three minutes or less. They are obviously having a huge staffing issue, but the staff that they do hire should be friendly. The lady today did at least speak to me, but I come to this location at least three times weekly. Last week they were extremely rude every single time . It still took at least 15 minutes today with one car in front of me.
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October 2023 by Loungewear Lowkey
A few nice tellers. I've had several encounters with the not so professional ones. Drive thru takes 20 minutes minimum.. and that's when I'm the only car in the parking lot.
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August 2023 by paul dodds
2 for 2 Fail! Need to deposit a paycheck, La vergne Location unavailable, tried here, same thing. 50/50 crapshoot whether ATM is operational, just like berry hill location. This bank must really only function as a debt generator.
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March 2023 by King's Alabaster Oil
I Love This Bank! I Opened my accts, during a Rain Storm, My Wheel Chair Went rolling Down the parking lot & It Was a Mess, Soaked Went & The Customer service was Amazing! The Gentleman came running to the door to let me in..Which Was Very Sweet..
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April 2022 by Zoom Baby
They are so horrible when it comes to communication. I took off work to come here to open a business account. Got here at 10 something , one banker is already on break. HOW??? Then come back at the time they say and he tell me I have to come back at 3:30. Cool but because I’m opening a business account I have to come back tomorrow cause they close at 4. TF I WORK TOMORROW. He didn’t even try to accommodate my time off, worst bank EVER . If I could give them ZERO STARS I WOULD !!!
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January 2022 by t Totally
If give them a zero if icould. Worst customer service. I come inside to be waited on. Someone is in front of me. The woman said there's a wait. I wait and wait and wait and she continues to take drive through peeps. Ignores me. I'm fed up after 20 mins and left. I'll remove my business and not be back
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November 2021 by tk
If give them a zero if icould. Worst customer service. I come inside to be waited on. Someone is in front of me. The woman said there's a wait. I wait and wait and wait and she continues to take drive through peeps. Ignores me. I'm fed up after 20 mins and left. I'll remove my business and not be back
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May 2021 by Go away Not
One ward Understanding.
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February 2021 by Deirdre Oden
Fast friendly service.
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December 2020 by lonzie wade
Always good service with a smile!
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June 2020 by David Cantrell
Friendly and professional staff. Always been there for my banking needs, especially Markus!!
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February 2020 by Beverly Partain
Member of this bank 20 yrs. Money was stolen from my account through overdraft fees, money has been returned, looking for new bank anyway since I moved 200 miles.
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January 2020 by talent powell
been with First Tennessee several years, since it switched to First Horizon I've had nothing but problems, the mobile app isnt accurate anymore, theres always an issue with the ATM, my card is declined at several locations, I cant make online purchases or payments , my account was emptied by an outside party and took 4 days to get the money back in the account. This bank is becoming more of an issue than a convenience. closing my account this week.
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November 2019 by Nakitia Nishelle Moore
Makes everything easier
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June 2019 by Tammy Cummings
Very nice staff. Fast service.
