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December 2023 by mitch lester
Great people. Great products
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November 2023 by Brittni Phillips
The store was unorganized and picked over.
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March 2023 by michaila cothran
I ordered some clothes during the Black Friday sale and had a few items to return after Christmas. I was totally aware of the return policy and took them in store to be returned early January. I was rudely told that the entire online return system was down for me to come back later. The worker was short and gave minimal information. I asked when it would be working again and she told me they didn’t know. I also asked what if my time for return runs out before the system started working, and she said they would honor it under circumstances. I would like to add that my nearest forever 21 is 45 min away so this is a special trip for me. I ended up driving to another forever 21 the same day and had the same problem. After a couple of weeks past, I went to try again. The worker this time was more polite, but the system was still down. I went back again for a last time, and still down- a total of 4 times during my window for return. I went back today and the system was finally back working but was rudely told (by the very first worker I dealt with the first day I went) that they would not accept my return. She said my time had ran out a couple weeks ago- how convenient for Forever 21! The workers were incredibly and unnecessarily rude! The worst interaction I’ve ever had with a business. Not a single apology, just bad attitudes and stupid excuses! I was told the system had been back working for the past 2 weeks and that if I had come within a “timely manner” they would have accepted it - as If I had not tried to return it 4 times in the span of 1 1/2 months. This honestly feels like some scam! I usually don’t write reviews, and I’m an extremely unproblematic & understanding person but this experience was so bizarre and ridiculous , I had to say something!
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January 2023 by Taylor Vining
I went to the front to check on my pickup order that I put in a couple of hours prior. I was just checking up on it and was curious if it had been filled. The woman in charge of pickup today (Saturday 1/14/23) immediately had an attitude with me and talked very aggressively and defensively towards me. The order hadn’t been filled yet and I was fine with that- it was one shirt and I easily picked it out, grabbed it myself and brought it to the front after she said I could. She didn’t have to be angry with me immediately. I don’t appreciate the attitude coming from nowhere- and yes- I know how hard it is to work customer service. I’ve worked it several years myself. But I’ve never talked to a customer so rudely for no reason like that. People should be allowed to ask questions and be curious about their orders without being made to feel like a fool for asking. No wonder the store was absolutely dead while all the other stores were busy.
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November 2022 by Precious Hearn
Great selections
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April 2022 by Smiley Sherrod
The employee that was ringing up my merchandise was sniffling then she wiped her nose her runny nose with her hand I was mad I said you know what no thank you I'm out she had the nerve to get angry with me the nerve
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March 2022 by Adrienne Hall
Great prices on current fashion. Even better sales items.
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December 2021 by Linda D.
If I could give this store a nothing for the customer service and overall treatment. I went in this store and I was followed thru out the store. I pick up item that I going to purchase for my granddaughter and was told by the associate "if you not going to purchase it then put it down." There we're other people in the that could get help because all of the associate on the floor was huddled around my sisters and I. They were following us because we Afro American and plus size. The staff is not very friendly to Afro American. They treat you as if you came in to steal merchandise. I was there to purchase.
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April 2021 by ABRA Marti
They have a lot of clothes for women only.
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March 2021 by Trickk Gray
Frist time in this Forever 21 store and the floors needed a broom and a mop bad trash was every where not a good look they don't care about the look of the store
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March 2021 by Jamie Sanford
Went there today and the store was just a nasty mess! Clothes on the floor, which looks like it hasn’t been cleaned in months. Very disappointed. I just left because I couldn’t shop in such a disaster.
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March 2021 by Michael Mahabir
Just opened at 12. Lots of clothes no the floor. Old cups of coffee o a couple of the stands.This store nas not been cleaned in months. I know this because my wife and i come here regularly and there is tons of built up dust under the stands. It needs to be cleaned guys.
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January 2021 by Lovely Lasean
3 employees walked pass me and never spoke to me. I worked at Forever 21 many years ago and you are supposed to speak to the customer when they enter the store, and upon first seeing the customer. The store wasn’t busy, so there is no excuse. Overall they have a decent selection of items, but the customer service is a no go. ????
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September 2020 by Southern Flavor 2 Seven Selma,Al
Great prices
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March 2020 by Sarah Griffith
Store is clean/organized but the employees are so passive and inexperienced--managers clearly do not train. Bad management, slow service
