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February 2024 by Samuel Calvert
Buyers Beware this company doesn’t honor there warranty they will tell you they have to mail your items for repairs only to sit and wait to receive ur broken item back I left my controller there twice only to receive it still broken The manager junior will also give you a hard time
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February 2024 by Antwan Robinson
I remember working at GameStop in Oprymills mall before the flood. They based my hours on pre-orders. The gamer nerds are a gang they are anti-masculine and believe anyone who has a dominant personality or looks like a thug isn’t a gamer what a bunch of hogwash. I went here today 2/15/2024 and I said you guys are selling an Xbox original for $198.00 and only giving $33.00 credit that’s like a 5th of the resale price. I said McKay’s will give half of what they sell for or 1/3 in cash. He the nerd manager proceeds to take my Nintendo Wii controller and said I should have brought batteries. I’ve been going and working at GameStop before he could probably speak. I just said sure next time I will. Like I’ll go here next time. I think it’s just Madison very rude area. They are used to poor people who are desperate and down on their luck. I myself am a black guy with stocky build who’s bold with tattoos who happens to be a minister I just let people assume I’m stupid or a thug. Anyways the best GameStops are Hendersonville and Donelson in my opinion that I’ve been too. Try game trader and McKay’s if you want fair value and a real retro experience or get lied to at GameStop at least the one in Rivergate.
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February 2024 by Lamont Bunch
Knowledgeable employees!!!!
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February 2024 by Chris Mabry
Awesome the worker was nice recommended a game that is now my favorite
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February 2024 by Cha0oss
Needs a bigger stock of sonic merch
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January 2024 by Nina Grace
Great customer service
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December 2023 by Modistrong
What did I do to look so suspicious to the point where the lady thought I was about to still or something, took her almost 20 min to just get me something from inside till I had to leave. I don’t think I will ever come back. They smile at you and talk to you nicely but when is time to get something you will become a statue. ???
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December 2023 by Manny Ems
-Below par customer service for sureWent the other day to this store they did not have alot of the recently released games; they would only offer me the new overpriced games; also asked the agent , what sales you'll have going on for the holidays? Sales guys guy ,told me just to come back in two weeks or check them out online!
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September 2023 by Patrick Cross
Yall need to update your hours if you ain't opening when your supposed to be. Find good stuff the few times I've been but come on guys door is locked at 11:30 yall open at 11. Only one there I like is Hannah
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August 2023 by Adrian Moore
Zero stars. Sub poor customer service. Received incorrect information from an associate regarding deadline to return a device. When I tried to return the device I was informed that the employee had been fired and that the manager could not process the return. The gentleman working also had poor customer service skills as he took calls and walked away from the counter multiple times, calling customers bruh, etc..
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June 2023 by Steven Wilson
This review is for the employee named Ryan. He did an amazing job providing outstanding customer service. You can tell he really cares about helping people and getting the best deal. He knows his stuff too. GameStop needs to hire more staff like him.
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June 2023 by Angela Hudson
Hannah was amazing. She was very knowledgeable, kind, and provided amazing customer service. I'll be back.
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May 2023 by Bonal D. Berry
How are you gonna get mad about someone wanting a true product? Like you don’t want more money for your store? If someone asks for a real switch pro controller, and you hand them a third party one, why is it so bad to ask for an exchange? Game stores are dying because of people behind the counter with bad attitudes. My friend sends his wife to grab him the specific controller he needs and you belittle her and talk smack under your breath? I’m sorry being asked to do your job is soooo annoying. I work retail myself and that kind of attitude is absolutely ridiculous. Especially when one of the sweetest people ever was just trying to get the right thing for her husband. Whoever that lady with the pink hair gave my friends a terrible experience.
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May 2023 by Zack Wolfe
Extremely rude and disrespectful to my Wife. I highly recommend that you skip this location.
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October 2022 by Smiths 1734
Too much to list.. but no one picks up the phone… have to drive 30+ mins to get an answer. Have to wait in line 20+ mins each time I go. Only one person working….