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March 2024 by Jessica V.
We loved working with genesis and we will be back! They gave us exactly what we wanted, are were very quick with turnaround
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February 2024 by Zach M.
Overall, the experience here was good until the manager stepped in and tried to "close" the sale. We worked with an attendant named Sarah (I believe?) who was extremely helpful and kind and found an amazing diamond for us. I then started to ask about the process from here. I just wanted to start talking about options to move forward. I was curious if they would allow us to put a deposit down on the diamond to hold it for a week or so while we talk about it and thought it over. This seemed to set them off as the manager then came over and was pressing us on why we would ever need to put a deposit down and saying we weren't being transparent with them. They were then essentially pressuring us to buy the diamond in full right then. She was then trying to turn my girlfriend against me by saying she loved the diamond and that I'd be disappointing her by not buying the diamond that day. I told her that I need about a week to get the rest of the funds and she goes, "Oh I get it, you just don't want to pay full price for the diamond." At this point we walked out. I was extremely disappointed as we really were interested in the diamond and I would have been interested in hearing other options to move forward but they chose some very aggressive sales tactics when I was simply trying to get information on what options we had to move forward. I feel bad for our attendant who lost out on a commission because of their manager who stepped in at the last second and treated us poorly and ruined our experience.
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December 2023 by Jayhao M.
Don't get any Rolex form genesis diamond the price way too expensive then any store, And they don't get you a full set if you don't ask for then also short you stuff. I was buy a Rolex form them and almost 35% more then the after market on 2022 August. The price is way too high then other store Nashville. I know they need to make profit but I feel this a scram not just profit. They buy in very high price and sell you the price they get form and don't want to lose money but keep lost customers.
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September 2023 by emma barnett
Amazing service!! My fiancé and I have been to so many jewelers and this is hands down the best in every way. We bought our engagement ring at a different jeweler and our wedding band here. They have been so hospitable, we wish we would have bought our engagement ring here. Ask for Elizabeth!
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September 2023 by Ashley
This place is a Rolex collectors dream. Lots of stock available and only the best quality! The staff are knowledgeable and experts in their field. We will definitely be back
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July 2023 by Nolan “patrolinnolan67”
Had a great experience purchasing an engagement ring at Genesis. Mrs. Kayla Hart was extremely helpful and made the process much easier than I expected, which is what most guys look for! She took the time to help my significant other find the exact ring design she wanted and I was able to come in on a later date and complete the process without her knowing. Thank you again for all your help Mrs. Hart, it is greatly appreciated!
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June 2023 by Blake
I had the most wonderful experience working with Shachar when shopping for an engagement ring. She helped me find a ring within my budget and was so incredibly professional and hospitable. I’ll definitely recommend Genesis and Shachar to any of my friends and family looking for jewelry in the future. The quality of both the service and the diamond engagement ring set are truly unmatched in my opinion. Great job Genesis!
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June 2023 by Monroe Glover
Elizabeth has been the most amazing at helping us find the engagement ring and wedding band of our dreams. She is extremely kind, patient, and knowledgeable. We tried many rings and she always kept style and budget in mind, which were priorities for us. She helped us customize our rings to be sentimental and stunning. Elizabeth is the reason we drive several hours to buy our perfect pieces from Genesis Diamonds. We cannot recommend the fine folks there enough.
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June 2023 by Chris Brown
I can’t say enough about how great our experience has been at Genesis Diamonds over the years. We purchased my wife’s engagement and wedding rings here and come by periodically for cleanings, maintenance, etc. and they are always more than accommodating. For our 10 year anniversary, there was no hesitation on where we were going, and to our surprise we were able to work with Stasia, the same person who helped us pick out my wife’s wedding rings 10 years ago!! Wonderful would be an understatement to describe the care she puts in to making sure you get exactly what you a looking for. She genuinely seemed as excited as we were and to have her be a part of both purchases made this experience even more special. Thank you Stasia, and the Genesis team, for everything!! We couldn’t be happier.
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May 2023 by Walter Blanks
I am a huge fan of Genesis. Elizabeth was instrumental in helping my fiancé and I pick out an incredible engagement ring. After great service, I decided to go back and get more jewelry. Elizabeth knew me and my fiancé well enough to pick out the perfect things. I’ll be back for sure. I’m a customer for life!!!!
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May 2023 by John Graham
Elizabeth was great helping me pick out an engagement ring and then helping my fiancé and I pick out our wedding bands. She was very knowledgeable and we cannot thank her enough for making the experience wonderful. We will definitely be coming back for all our jewelry needs. Thanks again to Elizabeth and everyone at Genesis Diamonds!
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April 2023 by Klint Ruud
Genesis has been an utter disappointment throughout my entire experience.When I first ordered both the engagement ring and wedding band, I was told that the engagement band was not refundable due to the customization to the diamond I brought but the wedding band was eligible for an exchange no matter what.From there when my ring was ready for pick up, I received a call from Genesis while in the car with my girlfriend. Rather being discrete asking if this was a good moment to speak, Terry from Genesis immediately spoke about my ring being ready. It completely blew the surprise of my proposal.A few months go by and my fiancé decided that she wanted to potentially exchange her wedding band for something else. So we go in thinking that it would be okay and they completely shut us down to do an exchange. This is a wedding band that they still sell and in the most common ring size there is. They told me it was a custom order and we could not do the exchange. So disappointed.I do not recommend this place to anyone.
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March 2023 by Annie Shelmerdine
If I could give zero stars I would. We were refused service to try on one particular engagement ring. The male associate was very arrogant and made assumptions that we were here to play dress up for hours. He repeatedly stated how “he invented the ring” when we asked about a particular band, and was very aggressive in telling us we needed to come back on a weekday because he doesn’t have time for us. If you are looking for a memorable and enjoyable experience with your significant other, do NOT come here.
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March 2023 by Kaitlin Brinkley
The entire staff at Genesis Diamonds is attentive and professional. They take great pride in making sure that the customer is happy and that they enjoy their new treasures. They go above and beyond to provide the best service and attention to detail for each customer. We have been so pleased with their level of care and quality. We had a very specific request and they went to extremes to meet and exceed those expectations. We love them! We will be back!
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February 2023 by kelsey cartwright
If you come here and don’t see Ben - you are missing out. Yes they have a great selection but no one else takes their time to walk through all the rings and explain everything like Ben does! We got both of our rings from him and know we found the perfect match. He is kind, knowledgeable, and patient helping you find the perfect ring.
