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August 2023 by Brandon Golden
I decided to go with this company to get my car fixed since many of my customers have good things to say about their work. My car was in an accident back in April. They told me that the damage was minimal and they could get me in and out right away. However, I couldn't get them to work on my car. I had a check from the insurance company and I literally tried to pay them to repair the minimal damage. I called every week and sometimes twice a week to try to schedule a date, but they kept giving me the run around. I understand the body repair industry is very busy, but they didn't communicate anything to me, but lied to my face. "I'll call you right back", "I'm trying to copy down your information, because the pdf won't copy", and many other excuses. Well it's now August and I still haven't heard from them. It takes alot for me to complain, but I really felt like they did us wrong. If you didn't want to work on my car, just say that. I omitted alot just to touch the main point. Thank you for your time spent reading this.
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June 2023 by Mike Kneeland
It’s not often that you can call a collision repair shop and instead of them trying to sell you unnecessary services, they instead say this is something that you can really just fix with some paint thinner. Really appreciate their honesty and integrity and highly recommend.
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April 2023 by Martina Johnson
I had an excellent experience with Gerber! Brian did a wonderful job communicating with me and John did a top notch paint repair! The entire process was seamless, they even helped me coordinate the rental car pick up/drop off from the Enterprise up the street! I couldn’t be happier and will definitely recommend and return again. And Im amazed at the paint job...check out the before and after...its like nothing ever happened!! My car looks as good as new!Services: Painting
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April 2023 by Abigail Redman
We fully expected to be frustrated and disappointed while navigating collision repairs for a nearly brand new vehicle, but the Gerber employees were totally amazing. They helped us understand and navigate auto insurance issues, they were extremely attentive to detail in all of the repairs, and their communication skills are what really set them apart. Everyone we interacted with at the Charlotte location went above and beyond to make sure we were in the loop and happy with the process and the end result. Thank you so much, guys!Services: Body & Trim
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March 2023 by Jasmine Malone
I really enjoyed my experience with this Gerber Collision. I came with a small collision issue and I needed to wait for the manager which I didn’t mind. As I waited (for only a small amount of time) the nice lady at the front offered me water and coffee for the inconvenience which I thought was super sweet. Once the manager, Courtney, took a look at the issue he got me together right away. Thank you Gerber Staff!
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January 2023 by Jasmine Hammerstein
Rear end repair - Kayla Brian and Courtney were great. In that order. Lol jk, great people.
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December 2022 by Jessica Noonan
I had a great experience getting my car repaired here! They kept me updated throughout the whole repair process, got the repair done earlier than expected, and were so nice to work with. They went above and beyond to give me a ride to the rental car place when the rental place cancelled on me last minute, and even repaired a part of my car that wasn’t damaged in this claim incident. Overall great people (especially Courtney) and i’d highly recommend them for your repair needs!
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June 2022 by Ashley Sanford
If you want no communication and a body shop you CANNOT TRUST … by all means !!! Otherwise go see Pat Bowles in Hendersonville … I’m kicking myself for wasting 3 months on these clowns
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November 2021 by chris steele
Great service. SO much better than Caliber. No comparison in service and being able to talk to people who can actually answer your questions!
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August 2021 by Aquarius June
This will be the third time taking my car there they do a good job somebody just keep hitting my car
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July 2021 by Emma O.
This place sucks. Every employee I spoke to acted like I had no idea what I was talking about. They constantly talked down to me and questioned the information I gave them. On top of that, they weren't accommodating to my requests. It almost felt like my car was being held hostage until I gave in to the way they wanted to fix it. Very rude, would not recommend.
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May 2021 by Kayla Womack
Leslye and Courtney are exceptional. Within a month I, unfortunately, had to go to them twice. Both times they were extremely patient with me and looked out for my best interest as a customer.
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April 2021 by Katherine O’Brien
This shop repaired the rear bumper on my car and made it look brand new! Courtney was exceptional to work with- he was professional, kind, and provided excellent service. I couldn’t be more pleased. I would recommend this shop to anyone and would gladly do business with Courtney again!
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April 2021 by Katherine O.
This shop did exceptional work on my vehicle. They made my car look brand new! I really appreciate the top notch service from Courtney- he was professional, helpful, and kind through the whole process. I'd recommend doing business with Courtney any day!
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November 2020 by Dina Dreisbach Henninger
They were highly recommended to me and didn’t disappoint. They have done a fantastic job from the day my vehicle was towed there until I picked it up. They send vehicle repair update texts. Knowledgeable and courteous folks!!!
