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April 2024 by Katie Cate
I dont even want to spend the time to write this because it's so long winded, but I'm hopeful that some customer service training can be done to make some improvements.Saturday my boyfriend and I went into the Opry Mills Hot Topic to exchange a shirt I had purchased at another location. The shirt was a women's fit that had been in the unisex section, so it since it wasn't unisex, it was way too small. No big deal, mistakes happen, I'll just return it since Opry Mills is closer to my location.I explain the mix up to the associate and told her we'll just look around and possibly exchange it. Immediately she began arguing with me that if it was in the unisex side, it was a unisex shirt, not a women's. Whatever, we talked away to look at the shirts. Then she comes back over with the shirt to tell me again that it's not a women's shirt that ALL of their anime shirts are unisex (not true). So I just say ok and keep looking. She keeps standing there and tells me we probably just don't know what size we needed and we should probably try the shirts on to figure it out. We were both literally wearing hot topic shirts, unisex size L. That's what we always buy. We have dozens and dozens. All unisex L.So we find a shirt to exchange. We go back to the register. The arguing continues. That we better try this shirt on so we know it's the right size. "Well, you said you don't have any women's fit anime shirts, so unless the unisex sizes aren't uniform, it should fit, right?" Instead of answering me, she decides to ask my boyfriend wha size shirt he's wearing. Funny for a few reasons. One, because I'm the one who bought it, two, because it was the size I told her we wear 20 times.That this point I decide to pull the shirt up on the hot topic website and decide to present it to the staff. What does it say? "BOYFRIEND FIT GIRLS SHIRT". I guess I wasn't lying or stupid.So then the manager chimes on that they would never put the women's shirts with the unisex shirts. Then I point out that they literally do. She said "oh well that's because it's on a display together. I bet that's what happened! " so I repeat, yet again, that it was on the unisex wall.They finally conceded and stayed doing my exchange. Then they make comments about how they are familiar with the shirt and hate it. So you KNEW it was a women's fit the whole time? Or you also assumed it was unisex? Which one?What should have happened: Sure, we can exchange this for you, no problem.
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February 2024 by Smiley Sherrod
I do not stop there
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January 2024 by brenda castillp
They are very friendly and the original items are very modern.
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January 2024 by Jin Tung
The store is too narrow and has so many things in it that you can't see. They need a bigger space. The online experience is hard to navigate to find what you are looking for while browsing.
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September 2023 by Patrick
A lot of the clothing items were not in my size. Other than that it's like every other Hot Topic.
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September 2023 by Tisa Jones
Cool place. But shirts are expensive for a tee shirt
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August 2023 by The Randomness Of Heather
Always love a hot topic run. Though I always say I wish it was a bit bigger as people have to crowd into the store. But as always I had fun!
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August 2023 by Sara Tolbert
Awesome and one of the few Hot Topics I’ve been to between Kentucky and Tennessee that has a decent plus sized selection!
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July 2023 by Marissa G. V's_winterbear
Never fails to bring me back for another purchase. I mostly love shopping their graphic tee section, Funko pops, and jewlery. The coupons definitely help with deals.
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July 2023 by Marissa G. V's_ARMY
Never fails to bring me back for another purchase. I mostly love shopping their graphic tee section, Funko pops, and jewlery. The coupons definitely help with deals.
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July 2023 by Emma Sandoval
One of the only places you can find mesh/fishnet long sleeve shirts everyone was very helpful and so nice
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July 2023 by Amber Alexandria
Large store with a large selection of merchandise. My kids enjoy shopping here and this store really impressed them.
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June 2023 by Maria Martocci
It's always nice to see different t-shirts that you don't see in regular stores. Lots of cool things
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June 2023 by Tiff Whittemore
Store was clean and the staff were attentive but not over whelming.
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April 2023 by Doug Buckley
Shelby is an icon, has tons of helpful energy, and has a professional attitude. Loved working with them today! Promote this icon