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March 2024 by Mac
Sherrie is amazing! She’ll even chatted with me through H&R’s mobile app when I couldn’t make it into a branch location. Made what can be a stressful experience so much easier.
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February 2024 by B yoo
Completely unhelpful, would never use H&R BLOCK ?. I had an appointment set and showed up early. The lady was arrogant and discourteous.
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May 2023 by Jeff Hape
I gave my taxes over a month out before they were due. After repeated attempts to the progress of my returns I got no where. Needless to say they waited till the day taxes were due to tell me they were ready. I had little to no time to review them and couldn't even cross reference my taxes ro my documents because they were never uploaded to MyBlock and I was at work and had no chance to check my documents at home. Again I repeatedly told my agent and the office that I wanted to review them in person and they waited till I was at work the day they were due to tell me I could review them. I will never be using HR Block again.
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March 2023 by M E.
Went in for an estimate on the cost of preparation of Federal Tax Return. Being new to the area. The estimate for tax was over $600. I have never paid anywhere near this over the last 45 years of filing both state and Federal returns. Was shocked at the estimate.
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March 2023 by anna bek
The absolute worst. Not only have they said they would file for me, after many calls, an appointment, and promises to take action, Gloria Bridges has dropped communication. As a master tax advisor, I was transferred to her from the Green Hills branch, and similarly she failed to follow through, reply to calls, and finish the work she said she would. Take your business anywhere else.
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March 2023 by Chris Jordan
Andrea was awesome. I'm sending more people her way.
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February 2023 by John Moore
The lady I had was nice but the other two there were very rude the lady could not here me talk but they did mest up my taxes again I will never go back to them again
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September 2022 by Ana Amador
DONT GO HERE!!! This company is terrible
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August 2022 by Glowkey Loki
The agent I had was very passive aggressive with me. I felt as if she had zero desire to do my taxes the second I mentioned I was a ride share worker. I was made to feel as if everything about my taxes was going to be so complicated that I shouldn't be claiming any expenses because that was gonna be hard for her. This by far was the worst experience I've ever had at a H&R Block over the course of 18years. So I am considering other options.
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April 2022 by Gordon Conaway
Complete fail - didn't follow up on my return after meeting with Gloria at their office weeks before the deadline. Called to ask if she needed anything a week later, she said she'd reach out if she did. Never heard back, no communication. Now my return hasn't been filed on time. Look elsewhere!
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April 2022 by mark still
Gloria was fantastic! She was incredibly kind and nice, put me at ease regarding my complicated taxes, and had me successfully filed in 45 minutes. She is an outstanding example of someone who puts customer service first, and had a smile on her face the whole time! I’d give 6 stars if I could. I’ll be filing with Gloria at this location as long as I’m in Nashville.
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April 2022 by Loki Groggy
The agent I had was very passive aggressive with me. I felt as if she had zero desire to do my taxes the second I mentioned I was a ride share worker. I was made to feel as if everything about my taxes was going to be so complicated that I shouldn't be claiming any expenses because that was gonna be hard for her. This by far was the worst experience I've ever had at a H&R Block over the course of 18years. So I am considering other options.
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April 2022 by Nathalie Adain
Such bad customer service the lady up front is so unprofessional and rude I go in for my appointment and she give it to someone else without my knowing and she was very rude about it a bunch of disrespectful people who works their your paying them for a service and their really rude about it before I went in I receive a message confirming that my appointment is at 10pm and that fool in the desk give it to someone else wasting my dam time
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April 2022 by Frantz Adain
Bad customer service they will change your appointment without your knowing and give it to someone else my daughter put an appointment and she go in and the office lady give it to someone else
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April 2022 by Diane Crooke
Beacuse of My Tax Specialist Daryl Phillips.
