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February 2024 by John R.
I can't think of a clothing store at this price point that has such consistently poor service. Just look at the feedback others have left. Imogene + Willie's is aiming for an odd market--people willing to spend hundreds of dollars on jeans but who are also comfortable with Dollar General Store levels of service.
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February 2024 by L S.
Love their tees! I ordered two tees and they fill so well ans their design is retro which I love. Usually, unisex tees never really. They are usually too long, too big...you know the deal. I am sold on the quality and the design. I really want to check out the store IRL!
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September 2023 by Brooke
We were driving through Nashville and made a stop in because I’d been eyeing some jeans online but wanted to make sure they fit well first before purchasing. I’m really confused by some of the bad reviews on here because we had such a great shopping experience at this store! My kids were a bit out of control which can be easily annoying to staff, but everyone was so kind and extremely helpful. I wanted to pretty much try on every style of jeans they had (which is probably also annoying) just to know my sizes and stuff, and no one seemed to mind a bit with helping me. Instead they went out of their way to be helpful in any way I needed. Honestly me and my husband left feeling like it was one of the best shopping experiences we’d ever had. I didn’t see the staff only talking to each other or anything like other reviews have stated. Maybe they’ve stepped it up recently, I don’t know but it was like a 10/10 experience on all fronts. And the jeans are absolutely amazing! They were out of the size I wanted to purchase in the style I liked, but I bought them online when we got home from our trip and I am so pleased with my purchase. Somehow the way they cut their jeans feel like they’re made for my body shape and I couldn’t be happier about this. The quality is incredible. Also I love how they will do free hemming in store when you’re there, like who else does that? We went to another denim store and it was a two week wait for alterations. I know this is a review for the Nashville store but their website online is so dialed too, whenever I have questions and use the live chat thing someone answers my question almost immediately and they’re always so helpful too. The customer service of this company really sets them apart and is noticed. Thank you guys!!! I will be a forever customer!
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September 2023 by Jean-Louis Guillemot
Nice quality plaid shirt. I reached their CS online 3 days after my purchase when I saw the price dropped by 50$. They gave me the credit, as per their sale policy.
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July 2023 by Brenna Rettberg
Reviewing as an online customer- awesome customer service and so helpful with free alterations to make my jeans fit me perfectly! Highly recommend.
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June 2023 by Will Fox
Glad I finally made it to the HQ! Been a fan of the brand for a long time. Incredibly friendly staff and a beautiful store. Make sure you swing by when visiting Nashville.
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June 2023 by jason jrou
Not a welcoming experience. The clothes are overpriced and some shirts have very thin material. I went there a few times and there were about 5 middle-aged ladies who worked there not acknowledge any customers. They all just stood in one side of the store just chatting with each other. Such an annoying shopping experience as a customer. Don't waste your money and time here.
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May 2023 by Courtney Nielson
We just had the best experience! Cutest store and such awesome employees to help! Thanks for making our day Paige, Jake, Ali, and Katie!! We came all the way from Utah and we will be back!
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April 2023 by Preston Garland
Bought a cool looking lightning bolt tee⚡️ turns out it looks better in the picture. Charged $68 for a shirt that should cost $20. Very thin, design is a cheap iron-on. Massively disappointed with this purchase, will not buy from them again.Update: I changed my review from two stars to one after I realize they charge a $6 “processing fee” to return a product. 100% BS. DO NOT buy from them
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April 2023 by Noel Allen
Amazing stuff bit their prices are a little high, but worth a lookThe hats are awesome...did make a purchase
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March 2023 by Sydney B.
Ordered shirt and it arrived ripped in the back. This was a birthday gift and a total bummer when he opened his package to find it ripped. They couldn't simply look at the back of the shirt before shipping it?
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March 2023 by Walter C.
The absolute worst.I have purchased multiple pairs of $300 jeans for myself and my wife. Not one pair fits.The staff plain and simple is poorly trained.Trained to sell! Yes. But trained on how to fit customers on self-edge denim. Definitely not.The place is a product of 12 South and I would not recommend wasting money here.
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March 2023 by Patrick P.
Terrible, TERRIBLE customer service. Long time fan. Have had raw pairs of denim from this brand for roughly 10 years now. Have always ordered stuff since I live on west coast. Have visited many similar stores across US, and this is by far the worst service I've ever received. Lost a big purchase today and a customer going forward.
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March 2023 by M L.
They do not provide a way for customers to review clothes on the site. And unsuspecting customers purchase things, based upon their own apparent hipster population, in sizes that are ill fitting of the average adult. And then have no way of warning others thereafter, that "hey!! order a size up."
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February 2023 by Dave B
1st time buyer, never again. Ordered the “bolt” t-shirt in XL (saw shirt on Instagram). Just received an hour ago, and I was back at he post office returning, 30 minutes later. Why? 1). Their version of a size XL is laughable. This thing wouldn’t fit a pez dispenser. I am 5’10, 165lbs, and thin, so there should be no issue with an XL shirt. I cannot imagine what a S or M looks like. 2). The quality of shirt. Definitely not worth $68. Still shaking my head though about the whole size issue. Perhaps come out with an XXXXXXXL for this shirt, and maybe I will order.
