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November 2025 by jane mccullen
At the green hills mall I experienced such a high level of customer service and professionalism. Maya is a true gem and an asset to j crew
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May 2025 by Janicke A
I was told to go into an unnamed changing room by a member of staff and while I was getting changed was yelled at in a very rude tone by another staff member to immediately leave the changing room and switch to the next. I immediately put everything back that I had planned on purchasing. Learn how to speak to customers, beyond disgusting!
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February 2025 by tag cut
Great place
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January 2025 by Rio Ison
Harrison was an amazing help to my husband and I! Would recommend him and this location to anyone!
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February 2024 by Cody Cline
Sales associates very helpful
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February 2024 by Matthew Tyndall
Diane and Arrison both made my shopping experience great. Friendly service and great clothes.
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September 2023 by Drew Mann
Being from here there are
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June 2023 by Mitchell Horton
The clothing and staff at this J Crew are terrific! Every time I come in I always end up leaving with a new item. The selection for men is great and if you need some business casual attire for the office I suggest stopping in. They also have more formal options for men but that selection isn’t as expansive. If you are a man looking to improve your wardrobe/style stop into J Crew and they will help you out! They also have a impressive selection of children’s and women’s clothing.
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May 2023 by Jamie Jennison
We went shopping here looking for specific items. The store associates were very snotty and rude. When we asked if we could place an order they acted like it was to hard to do. Even when we brought the associates the items to look up to place the order. Finally after getting the one associate to order the item it came in the mail today and was not the correct size! Very unhappy with the customer service and in store experience.
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March 2023 by Erin Dempsey
I have never written a review for a store before, but I wanted to share that this location consistently has very helpful and friendly customer service. I go here a few times a year for work clothes and the sales associates are always attentive and quick to help me find whatever I need. They are also very helpful with returns, exchange, and help with sizing.
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November 2022 by C Sterling
So disappointed. After the third time, I had to write this review. I went into the fitting room after no one even greeted me. Sarah was doing paperwork. She didn’t introduce herself and she didn’t ask me for my name. Sounds fairly picky of me to complain about this, right? Well, as I’m in the fitting room, I hear her greet everyone else that came in by introducing herself, getting their names, she even knocked on the other doors to ask is she could help with different colors, sizes, etc. - all but mine. I can’t help but think that I was the only male and that’s why she totallly ignored me. Can’t think of any other reason, maybe I wasn’t buying enough? Either way - please give Sarah more training on how to treat everyone the same regardless of gender or anything else for that matter
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October 2022 by Y B W
I have always loved Jcrew and I bought every single pair of jeans in Jcrew. However, this one in Nashville doesn’t seem to provide enough customer service.
I have been walking in the store looking for help with a certain size of jeans, but everyone seems to be busy and no one can really help.
If you are just looking for shopping by yourself this is a good place. But don’t expect too much on their customer service, especially when you need something before you check out.
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October 2022 by B
Kelly went above and beyond to help me out with my purchases and every time I've come to this store, they have been so extremely helpful, accommodating and polite.
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September 2022 by Erin B.
Here's the thing. I am not a reviewer. This is literally the first Yelp review I've ever written. I've been a service worker/hospitality manager for 15 years and have still strictly avoided signing up. All that to say - I made an account on this godforsaken website just to leave a five star review of J Crew at the Green Hills Mall. My fiancé and I went suit shopping tonight for our wedding in October (yes, he was leaving it to the last minute and YES, I was anxious about it). We were assisted by not one but THREE extremely helpful and knowledgeable humans - two lovely employees (and one former employee that lent his time and knowledge of suiting without even being paid for it, and brought me a great laugh by trying on fun outfits from the new fall collection while I waited in the dressing room). Arrison, Heidi, and Ryan - y'all made our last-minute shopping experience not only painless but frankly, an absolute delight. My fiancé looks stupid HOT in this suit, so five stars for that, but also five stars for the best customer service I've experienced in a long, long time. Kudos and many thanks!
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September 2022 by YIBING WU
I have always loved Jcrew and I bought every single pair of jeans in Jcrew. However, this one in Nashville doesn’t seem to provide enough customer service.I have been walking in the store looking for help with a certain size of jeans, but everyone seems to be busy and no one can really help.If you are just looking for shopping by yourself this is a good place. But don’t expect too much on their customer service, especially when you need something before you check out.
