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November 2023 by jessica davis
The staff was profressional and knowledgeable but it took almost 2 hours for an oil change. Shop rates and coupons as it was almost $200 for a synthetic oil change and cabin air filter.Services: Air & cabin filter replacement
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November 2023 by Lucinda Kinsall
Had tire rotation, checked air in tires.Very well treated, i was informed thoroughly! I will gladly return for good service.
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September 2023 by Eli Alexander
Extremely helpful and kind people. Genuinely loved talking to them while waiting for my cars oil change.Service: Oil change
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September 2023 by Alena B.
Took my car to get an oil change back in July. I asked the techs if they can make sure they put air in my tires to 35 psi which is what I always set them to. My boyfriend was watching the whole time and they never touched my tires.Right before I took my car in, they had another customer's pick up truck in their stall. I saw that one of their techs forgot to screw on the truck's splash guard because it was dragging on the floor when they were about to give it back to the customer like that. The guy would've been pissed or something bad could've happened driving like that so good thing I caught that.As a former lube technician, I worked 4 months at a Firestone and 4.5 years at a Kia Dealership. How hard was it to put air in the tires? I could've done it myself in their shop if it was too hard for them. I won't return here.
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September 2023 by Angel Coleman
I would definitely recommend this location,it’s worth the drive!Great, down to earth staff ,that treat you like people.Matthew is knowledgeable and genuinely gives me feed back on what I need for my car.Miss.Anna is always friendly and accommodating.It usually takes about 15 minutes and your good to go:)
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September 2023 by Cassandra Wilkins
The day after having my oil changed the oil light came on — we were traveling out of town and had to pull over for hubby to check it out. When checking oil level it was completely dry. We had to add a quart of oil so that we could get to a garage. They discovered the seal had not been put in causing the oil to leak out. When I called the location I had it done at, the manager Ann told the guy who answered the phone that she didn’t have time to deal with me. The GM did call me later and apologized and offered to reimburse me for all our costs. I would not recommend this location until they make some improvements in their staff — the GM excluded. He seems like he truly does care and is working to improve things.Service: Oil change
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September 2023 by D L
I give 4 stars for the technicians. The team greeted me immediately upon arrival. Got me in and out quickly. The cost, however, is Highway Robbery! Then corporate gets my email address to send me garbage emails. I changed the email address I gave to Jiffy Lube. I no longer get the emails?. Someone else does.
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September 2023 by Phil Cummings
Team did an excellent job on a high mileage oil change. They discovered a coolant leak that I could was able to get repaired before it could become a catastrophe at highway speeds.
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June 2023 by A. Taylor
I love the Donelson Pike Jiffy Lube! They are knowledgeable, efficient and Anne is wonderful at explaining issues and answering questions. Prices are super reasonable AND you can see everything they do to your car. Most importantly, they will not price-gouge you the was other service centers do. I trust them with my car and will always take it to them.Services: Air & cabin filter replacement
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June 2023 by Danette Mahabeer
Had a very horrible experience at this location. I've always gone to the Madison location and just happened to be close to this location. BIGGEST MISTAKE!!!Johnny the owner made sure to tell me to put his name in this review.I've been using Jiffy Lube for 7 yrs and first time experience such unprofessional and disrespectful service.I will take this further since apparently this is a franchise location so all Johnny cared about was he is the owner. But you are representing JIFFY LUBE as a franchise owner and the service you give sucks.They tried to rip me off, didn't provide me with a new sticker, didn't reset car, couldn't provide me a printed quote of other things they wanted to upsell me on. When I asked for a printed quote he told me he can't do that.Save your self and go to another location. I will never go back to this location.
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June 2023 by Mary Molteni Davidson
Not impressed with “customer service”. I tried to use an “on-line” coupon for $10 off (since they stopped giving out printed coupon books)… and it didn’t “work”. I paid over $100 for an oil change ALONE!!! (Way too expensive!!!)For being a repeat customer for YEARS… they should have offered to give me a $10 discount that… they could come up with.( Just saying.)Service: Oil change
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April 2023 by Reinhold W
The service was pretty slow;however, I think they were just short handed the day I went there. All of the employees were very nice. I like how I could just remain in my car. Once they started working on my car, it was fairly quick.
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April 2023 by Kathleen Gresham
These guys are so awesome. They were super fast, efficient, professional, polite and kind. I would highly recommend anyone going here. I had got an oil change and tire rotation and i was in and out in 10 minutes. It was awesome! I loved it! I could have done it on my lunch break! Next time, I know it's definitely doable!! Way to go guys!! Thank you so much for your service!!!Services: Tires
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April 2023 by snydroponic
I got a fast and courteous oil change with no up-sells on a Thursday afternoon. Included 5 quarts of high mileage oil, a new filter and tire pressure checks. Perhaps the price was a litter higher than other advertised rates becuase of the high mileage oil, I didn't specify.Service: Oil change
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April 2023 by Garey Lange
Very dissatisfied will not use this Jiffy Lube location again. They did not top off the fluids properly. The oil on the dipstick was a dark color instead of a clear freshly oil changed. When I went back and showed them this they told me that all Hyundai's are like this after their oil changes. I know that is not true because I've had my other cars that are Hyundai's with oil changes at the same location and there was no issue like this. They refuse to top off the fluids they refused to do anything about correcting the oil change situation.Service: Oil change