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February 2024 by Mason K.
Rahq helped me out with my oil change today and gave me the best experience I've had at any fast car service. He was funny, kept the process moving, and let me know if anything else needed taken care of. My back windshield wiper was bare and we were going to change it out, but unfortunately they didn't have the replacement in. Great experience all around and I will be recommending others come to this location for the same hospitality that I got.
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January 2024 by Jamie Wadkins
I normally come to this place to get my oil changed and tires rotated. They are usually awesome. However my last trip there on Friday did leave me scratching my head. I asked for my usual tire rotation and oil change. As they rotated my tires, they spotted a broken lug nut and showed it to me and asked if I wanted to have it replaced for 7 bucks. I said yes thank very much. They went to autozone and picked it up since they didn’t have any in stock. I was happy to wait for that. Once they got my wheels back on, they pulled my car out of the garage and told me it was ready to go. I asked the gentleman if he would reset my oil change reminder on the car computer as I walked out. He said sure and followed me out to the car. As we reset it, and I got in the driver seat to leave, I noticed the oil pressure and check engine light on. I went back inside and ask the gentleman why would those lights be on. He came back out, popped the hood, and realized they forgot to put oil in my car! They had drained the old but never put oil back in! While I understand mistakes can happen, I could have ruined my engine if I had driven off the lot. There was smoke coming out of the oil intake when he took the cap off. I will definitely go back because of the fair price but I will always pay attention now that the actually put the oil back in my car. I can think though how many people may have just driven off with no knowledge of cars and completely ruin their vehicle. If you go, be sure you double check that put your oil back in.
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January 2024 by Laura Dixon
Very efficient and friendly
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January 2024 by David Newell
Glad Chris recommended that my front end brakes needed replacement. Feel so much safer.
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January 2024 by chuck fields
Oil on my truck door and floor mats.Never going back to Jiffy Lube
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January 2024 by Debbie Lane
Great service always. My son has been bringing my car in. I have been very ill. Spent over a month in the hospital with seizures and in ICU. Wasn't expected to live but I did. Not supposed to drive for 6 months. Thanks for the great service.
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January 2024 by Steven Beal
I sat outside for 30 mins after the truck in front of me pulled out then they didn’t put the sticker for next oil change on the window they never checked nothing else,all valvolines were packed and 1 truck at jiffy lube I can see why now needs management badService: Oil change
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January 2024 by Cheryl Wetherbee
The men at this Jiffy Lube at Harding pike in Bellevue were great and did the work quickly. Making sure the top offs, air in tires, vacuuming were all done. They even checked out a light that was out on my truck. Great job guys. Thank you for being the best. That's why I get my work done here. Merry Christmas!
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January 2024 by Kirsten White
12/12/2023: Editing to add: later in the evening after my oil change, I started to notice what sounded like my brakes and rotors going bad- serious grinding noises every time I slowed down. I drove to my parents in another state, and when my dad and I had the time, we started the process to replace the brakes and rotors, only to lift the car up and see that there was a plate that had not been reinstalled properly and was dragging on the ground creating the terrible noise I had been hearing.Once we screwed everything back into place, and test drove it, the noise stopped. I’ve driven back here to TN with no issues of the plate falling back down. This could have caused major damage if it had gotten caught on something while driving or backing up- thankfully it didn’t. But it caused major concern thinking I had bad breaks/rotors.Yet another reason as to why I will not be returning to Jiffy Lube. Overall, this experience shows a lack of attention to detail, inability to leave others personal items alone, and inability to properly clean.12/6/2023: I needed an oil change and decided to use this location since I couldn’t get an appointment that worked with my schedule at my usual place.I just ate lunch before getting in line for service, had my leftovers in the car, as well as a bag with dog treats in the back seat.Service was not the best. It took about 7-10 minutes before someone even acknowledged me and asked what service I needed. Then when the service was over, I paid and got in my car to find my leftovers from lunch had been thrown out and my bag of dog treats moved from their original place.Upon further inspection, I found grease/dirt all over the inside of the door handle and other parts of my interior, including my driver seat. And then my mirrors and windows were “cleaned” but they’re just smudge and not actually clean. Worst part is that I just washed and cleaned my car yesterday, so this just undid my cleaning.I appreciate the thought, but now I have a mess to clean up and I no longer have leftovers. I don’t feel like I can trust that my belongings will be left alone if I were to return- so I won’t.At least they discounted my service because I waited- but even still, I’ve never paid $100+ for an oil change (including labor and air filters).
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January 2024 by Adam Genca
Nice people. Fast service!
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December 2023 by Blake Davis
Highly recommend Bellevue location!! Came in for an oil change. Great/quick service. Let me know other options/services I needed for my car. Not pushy at all. Even vacuumed out interior while I was waiting in the lobby! Will 100% definitely be back! Thanks Christopher and Charles for amazing service!
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December 2023 by Matt Fields
Service was quick and efficient.The guys I dealt with were friendly and professional. Overall a great experience.Only issue i have had was when I asked if there was a coupon or discount available I was told no, not today. At checkout I googled and quickly found a coupon from JL. They honored it and I appreciate that but if asked they should be more transparent.
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December 2023 by Weston Vaughn
I took my car here for an oil change last Sunday. I went to Valvoline first. It said they were open at 10am. I waited there about 10 mins. The doors were still closed. I figured maybe Jiffy Lube has their stuff together and can get it done in a timely fashion. I was the 4th car in line. Mr. Dreadlocks didn’t know what service a vehicle was having in the left front bay. The back left bay was open. Then he moved my car to the right bay behind 2 cars. He later found out that the car in the front left bay was just having an oil change they got that car out and then let 2 other cars skip line on the left bay once he figured out the car was just having an oil change and open. I was late for a Thanksgiving weekend get together because Mr Dreadlocks didn’t know what Bay was open. What should have taken 20-30 mins took over an hour. Then he gave me attitude when I complained how I was there before a vehicle that left because of his mistake.
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November 2023 by randi t
I’ve been to this location twice now and am always greeted immediately by friendly staff. i used to go to my dealer for oil changes - with an appointment i’d be there all day. always in and out here within an hour with no appointment needed. Will definitely continue to use them!
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November 2023 by Gail Haselton
I always use Jiffy Lube for my oil change and am always more than satisfied! Today they did a brake job for me as well and ditto; I am more than satisfied!! I got a few dollars off and didn’t have to wait half the day! Thank you Jiffy Lube for your service.Services: Brakes
