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January 2023 by Grace R.
The worst Krogers for Customer Service I have visited. The Pharmacy takes 24hrs to get a script processed as the patient waits while they are ill. It seems this entity is under-staffed, and I dislike the self-check outs. It's time for Kroger of Hermitage to step up!
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November 2022 by Kaci S.
This location has really gone downhill in the past 6-9 months. Sad, because it has real potential such as a large deli and cheese shop. But, there are frequently no carts, problems with stocking, and the cheese shop has cheese, but only in 5 pound wheels with no one in the store who can cut it for you. I would chalk it up to the problems many store are having, but the Publix 1 mile away has none of these problems.
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October 2022 by Renee C.
Why does no store in TN stock Faygo red pop? Or Mountain Dew Voltage? Very disappointed! Need to stock more diet pop in general please.
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August 2022 by Ryan S.
First time at this store but it was a huge letdown compared to A LOT of Kroger and Ralph's locations in multiple states. There were only like 3 carts available because they're all littered in the parking lot. So many shelves were empty of the most random things like CHIPS. I know there are supply shortages, but Publix and other stores dont have empty shelves like this. A few staff members I exchanged words with were polite but seemed obvious they hate their job....they have like 12 self check-out? But only ONE cashier working at a stand, I felt real bad for the like 9 people waiting to check out. Its ridiculous how stores cut staffing and then just expect customers to not only shop, pay, AND scan/bag all their own stuff. Why pay all this money for what's essentially a "self serve grocery store?!"
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August 2022 by John M.
This particular Kroger location is in a decent sized shopping plaza and is nicely laid out and has a decent selection of products. I am a fan of Kroger. Whenever I am in tennessee, this would be the supermarket that I would probably seek out to get the little extras that I will need while in a hotel while on a business trip. Things like water and stuff like that. Speaking of water, I am a huge fan of the Kroger blood orange flavored water. Check it out if you see it. All in all, this Kroger allowed me to accomplish what I set out to do.
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August 2022 by Ruth Ann C.
It was the absolute worst experience!!!! What has happened to Krogers in both locations in Hermitage??? The one on Lebanon Pike 15 minutes before they are closing are literally standing outside the doors yelling at people that they are going to close and make it fast! They were not friendly which is why I decided to try the Kroger's on old Hickory Boulevard. The one star is for the fact that they didn't yell at me However they did the complete opposite they completely ignored me there were at least two or three maybe even four clusters of people just talking and when I'm talking about people I'm in regards to employees. I will also include the security guard whose back was to me the whole time when I walked through the doors he was so busy talking to other employees and just visiting. It had been raining outside but wasn't at the moment it was around 8 PM in the evening, I was looking for a grocery cart none to be found anywhere both ends of the store were completely empty of any grocery carts I couldn't find any near the cash registers so I asked one of the employees very nicely and friendly excuse me I am looking for a grocery cart Can you tell me where I can find one? And I quote, they turned and looked at me like I was a alien speaking in an unknown town one of them actually chuckled and laughed at me and said they are all out in the parking lot go help yourself. I asked, you expect me to walk all the way out to the far end of your parking lot to get a grocery cart that should have already been collected and brought into the store? And his answer was "uhh yea" as if to respond like I was asking a very stupid question. Am I missing something? When did a customer who is now having to check themselves out most of the time because there's usually no one at a register, now I have to go and walk all the way out in the middle of a parking lot after it's been pouring raining to collect my own grocery cart wipe it off and prepare to use it all myself while I am now paying a higher price for groceries? If that is going to be the case I'm totally down for it as long as the employees are at a minimal at the grocery store so the grocery prices can be lower such as like an Aldi's I'll be happy to do that... Kroger's you just lost a customer for good, the only way I would ever step foot in one of your stores again is if there is absolutely no other grocery stores available left in the world.
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August 2022 by Josh S.
Chronically understaffed. Do not waste your time doing an online pickup order. You'd be better off going to a different store and shopping yourself - it would be faster, and you'd actually get everything you ordered/wanted.
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March 2022 by Shida Love
So I had a co-worker who use to bring a King Cake to work all the time. Though it was several years ago. So I came across one and was so over excited! I was able to come across because the holiday/ celebration. I had to purchase one to share every experience with my child. So I brought one home. After dinner I had a surprise for dessert…
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January 2022 by Jhonni G.
I visited here at nighttime and this shopping experience has been the worst shopping experience ever. I literally sat there and watched them follow all of the minorities around the store. Not only that, but if you are a minority, they will sit there and watch you at the self check out and treat you like a thief. This is Joe Biden country and this will not be tolerated. I will be escalating this to a civil rights organization as well as calling a Krogers corporate officer and including this store in my Nashville YouTube video. You have too many people that are not from this area that are moving to this area that will not tolerate that.
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October 2021 by Landie Harris
Everything. who doesn't love Krogers!
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August 2021 by Brian W.
We went here to pick up a few things while on vacation. The store was ok, but didn't have some of the items we were looking for. It also needed some cleaning. Ok experience, but it made me miss the Wegmans we shop at when we are home.
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August 2021 by Mark S.
Horrible pharmacy staff, especially the pharmacist Katelyn (I have to say the pharmacist Cameron is always professional and nice and I hope others learn a little bit from him). One time I called insurance to verify if they were lying about my prescription not being covered by insurance and I found out they were!! When I confronted the technician she denied. But after I made the insurance call the pharmacy and confronted them they couldn't lie about it anymore. Recently they lied to me again. I ordered my prescription 3 days ago. Made it to pharmacy and my prescription wasn't ready. This time their excuse was "yours not ready because it is not covered. Pay the full price because with your insurance you will pay more." After I asked them to run the insurance, the technician gave me the look that he knows what he was doing and I am wasting his time. He said "someone did run it and put a note on your profile saying it wasn't covered." I asked again to run it under the insurance. Then his face changed, because he saw my prescription was covered! I then got upset because anyone else being lied to and manipulated would be upset.. I asked the pharmacist why did you lie and didn't even bother to try to run it before making me pay the full price? And why did your staff put such a note without even trying to put it under the insurance? Instead of handing the situation professionally, she made it worse saying "We don't run your prescription under insurance because most insurances dnt cover this prescription." Seriously? Wonder how many times made us pay full price just because they were lazy and didn't do their jobs because they "assume"! People please double check twice and three times and make sure to tell them to run it under the insurance, even when they tell you they did!! Because most of this location staff are lazy liars..
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August 2021 by Tim K.
Went is to get some of the advertised good deals. I picked up four different items. Kroger overcharged me for two of them. I found out when I got home. The error was $10. So back in the car to return. Dan at customer service was indifferent when I told him. I forgot my Kroger card in the car. Dan made me go back to get it. Got my refund, NEVER going back to this Kroger. Their inability to charge advertised prices is disappointing. They make you feel like a victim instead of like a customer
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August 2021 by Julia O.
It was pretty frustrating today. Saturday at noon and I'm in line for self checking. One woman was having the self checking Kroger cashier to help her Scan all of her groceries. And we're talking a full cart and underneath! There were several people waiting to have their IDs checked for alcohol. The Kroger employee continued to help this one woman instead of calling another cashier or someone from Customer service over to scan her items. Instead everyone else in line had to wait. I was confused as to why this woman would not be instructed to go through a regular checkout lane instead of holding up the entire self check line. The woman did not appear in anyway disabled. She just stood by while the cashier scanned ALL of her groceries. Normally I would not write a review on something like this, but it seems to me that on a busy Saturday when people are wanting to get in and out that another cashier could've come over to assist, if called upon.
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July 2021 by Cherita W.
My favorite Kroger! I definitely miss when it was 24hrs but I have adjusted. Ricky and the ecomm team are so awesome! I used the grocery pickup quite often because I have two small children and a bad back so it's just easy on my life.