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January 2024 by Kate Dahl
There wasn't one cart available (the store was very slow)-- granted it had rained earlier that evening but still.Finally found the baskets... they were up front at the end of self check out. The 2 girls working weren't acknowledging a darn thing going on.
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January 2024 by Maps
Make sure to check expiration date before you buy. They sell expired products.
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January 2024 by Crystal Bass
Doesn't honor their own sale signs. Still rings for $22 , customer service counter woman was extremely rude about me questioning it and showing the sign pic. Cashier was very nice and said customer service has to fix... But customer service was rude. Said it was by pound, which sign says it's 3.7lbs. not by pound. On sale cause near end date... And still rings for original price anyway so obviously wrong either way but refused to adjust. Lady in front of me was also treated similarly over LEGO also not ringing for their advertisement sales prices. Basically acted like we were lying and when the lady in front of me told her sorry working near Christmas is so hectic. She responded I don't really care!I get it but both of us were not rude about the errors. Absolutely no reason to take your issues out on others in the job. I wouldn't complain if this wasn't a routine thing at this Kroger but t absolutely is, especially with the lady who works customer service.
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January 2024 by Mr M.
No TP no water or towels No problem! Otherwise the store is great. Except for the guy in the meat dept by the lunchables. Keeps snacks in the cooler and is disgusting
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November 2023 by Aine Mahan
The individuals at the pickup are always very friendly but they are so understaffed I continue to wait an hour or more to pick up an order. I’m writing this after over an hour of waiting with no representative checking in on me or my order. I have called the store and used the online chat and was assured my order was coming out shortly multiple times. There have been multiple instances I have been turned away and asked to return later. Pickup is meant to increase efficiency and convenience and at this store it does the opposite. I will not be returning to this location for pickup.
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November 2023 by Sega Demissie
I usually don’t leave reviews but this customer service is appalling. I had purchased a bottle of wine that was falsely advertised as half the price. The manager told me the tag was expired, most cases the advertised price should be honored but the manager said ‘you get what you get’ lol. Then as I preceded to return the wine, he said it was against store policy to take returns on alcoholic products. This is completely ridiculous and worst display of customer service and I use to work at a grocery store so I generally empathize with customer service reps but this is too much.
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October 2023 by Will Gage
Ordered pickup service for 4:30. Nobody was working at the pickup center and they moved me back to 5:30. At 6 o clock they moved one person to the pickup center. Then told me it was going to take hours to complete my order. Don’t offer pickup if you can’t fulfill the order.
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October 2023 by Emma P.
This is THE WORST Kroger I have ever been in! I have never experienced such terrible customer service as a lifelong kroger shopper. I stood for nearly 10 minutes at the check out waiting to be helped while the clerk stood on her phone and ignored me after she saw me. I left the groceries there because I felt so disrespected. DO NOT shop here!
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September 2023 by Bella Coots
I am disappointed in this Kroger. Customer service continues to go downhill. The produce looks horrible. The workers are extremely rude- anyone that did work there and treated customers well left and went to work for Publix. Why can’t this store be stellar? Every time I go there, a grocery item is mis-marked and rings up at the wrong price. I spend extra time just trying to get the price that shelves say the prices should be. I do not feel welcomed at all but rather an inconvenience to the people that work there. The last time I went, I almost walked out and left my cart of groceries at the self-checkout. The new camera system on the self-checkout- don’t even get me started!
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September 2023 by Jason Wade
DON'T GO TO THIS KROGER IT'S NASTY STUFF IS SO RUDE ‼️ Our food order was $425. The cashier was so extremely unprofessional and rude. I was Completely shocked how she talked to my wife. She told us To bag our groceries Groceries didn't ask us if remind just told us to do it, she was so condescending and rude to my wife that I told her to cancel my $425 food order. I asked to speak to the manager who is an African man who did not care about what we had to say because he was too busy talking to another employee Well they were both On Cell phonep.. So we took our $425 and went right down The street on 8th Avenue to Publix.
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July 2023 by Cody Robinson
Store usually is stocked to the gills but needs to be professionally cleaned. Certain employees look unsanitary to be working. If you don’t have 5 brain cells to take a bath and wash your clothes before you come to work you have no business working with the public. Basic hygiene is a must!
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June 2023 by Allegra Korver
Good Kroger with consistent inventory. My pickup orders are always on time and are way cheaper than ordering through Instacart. James, who brings out my order every week, is so kind and helpful!
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June 2023 by Dirk M.
I shopped at this Kroger for my last time yesterday. The place has been a disaster for a long time...a few friendly employees but most are completely disengaged and some have been hostile. The last straw was yesterday when a HUGE RAT ran right in front of me on aisle 5. I informed "management" and their response was "okay."
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April 2023 by Kevin Childress
Was enjoying this Kroger over the one on 21st as they usually had veggies in stock. I’m not anymore after seeing a giant rat running through the paper towel aisle yesterday.
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March 2023 by Ivana Louvar
This is my favorite grocery store. Prices are good, people actually look at you and respond...not like that pretentious Publix few blocks down.