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March 2024 by Demetrius Gray
Customer service is never open. I asked what time will it be open they said 12. But it’s not a Guarantee…
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February 2024 by Marilyn
The self checkouts are terrible. Especially the ones with the conveyer belts.
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February 2024 by Tina Iler
Always clean. Staff friendly
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February 2024 by chad cooper
Love this store big and nice
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February 2024 by EmberNSnake Holleran
Alright store, better since the Camp closed
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November 2023 by Emily Caron
I think y'all need to put some more expecting mother signs up cuz half these people that are parking in the expected mother's parking aren't even pregnant cuz maybe people want to park on the deli side so they can get their meats first or their vegetables or fruit
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October 2023 by Ash M
Absolutely worse quality of groceries when doing pickup. Produce is always expired and the meat is rancid.
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October 2023 by Michele Jewell
Been to this store twice since relocating to the area. Both times there have not been any carts in the store, you have to go find one in the parking lot. Zero customer service or friendly service. There are not any registers opened except self checkout. You have to wait a long time and then the attendant there scolds you if you do something wrong. Well maybe having some actual cashiers working there would help!!! Never going back to this store again.
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September 2023 by Kevin Owens
As someone who shops at kroger regularly, the price gouging, which seems to force you to buy Kroger brands, is at an all-time high.Then, of course, you have to check out & bag your groceries yourself.Oh & good luck not getting ran over entering & existing there store.
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September 2023 by Dawn Staudt
If I could give zero stars I would. While employees are standing around talking the lines for self checkout are all the way to the back of the store. There are only two cashiers and the lines for those are all the way to the back of the store. I’ve been waiting in line for nearly an hour. How about you open more lanes?!?!
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September 2023 by Jhavon Green
It’s ridiculous when you work at a company and have to call 7 plus times and nobody pick up the phone during the middle of the day just to speak to a manager about an issue about your schedule y’all should be more considerate of your employees but then want to claim a no call no show hell naw have your employees answer the phone this is beyond unprofessional and the Gm should be held accountable there is no way employees shouldn’t get threw corporate definitely need to get involved this has happed one to many times and enough is enough
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July 2023 by RAY SAWYER
My 2nd bad trip to this Kroger location on OHB in Hermitage, don't know who laid out the floor plan but why is there no orange juice or any type of juice in the dairy section at this store, it IS EASY TO FIND at other Kroger locations? Never did find the Trop-50 OJ. And why is the chicken salad and pimento cheese and some other items like guacamole dip placed at several different spots where you have to run all over the store to find it? Also out of stock on about a third of what we have on our shopping lists, and only a couple of registers open to check out again , my frozen food items were thawing out before I could get out of there! I'm not coming back after two bad trips . There's other grocery stores.
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July 2023 by Kate Plieth
I love the personnel. The store is well stocked especially w vegeterian items and odd fruits and veggies. The sushi place is amazing and the pharmacy folks are helpful and on point.
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July 2023 by Andrea Cooper
Ordered Kroger pick up and selected items based on paper coupons. Kroger took paper coupons but did not credit to final bill. I tried phone chat and email to request a mere $12.95 credit. Phone was unanswered. Chat stopped responding, no response to 2 emails. Update 7/11: got an email response, Kroger provided generous store credit. Use email -- the chat and phone options don't get a response.
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July 2023 by Kelli Mcdonald
The employees are always nice. The lottery machine never works, TN lotto needs to bring y’all a new machine stat. I’ve gotten bread that was molded and didn’t know until we opened it, check your breads please. I’ve seen meats on shelves going bad.
