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March 2025 by Laura
It takes a lot for me to lose my temper, but I regret that I did so today, due to a Macy's employee's rudeness and a false 30-day return policy (info online from their own website) that the manager would not honor. I will no longer shop there. It is a shame because they have great clothes, but I have had too many negative experiences with their customer service employees (including an instance where a line full of women waiting was ignored to serve a man who'd just arrived), and there is no excuse not to honor a written policy.
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December 2024 by Paridhi
Clothes, accessories and footwear for all age groups, this was a one-stop destination for us! So many brands to choose from.
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December 2024 by Ramona Smith
I ordered some things online at Macy's for Christmas; one thing was delivered at my office; the other stuff was sent to Greenhills Mall.
I went to pick them up this past Monday or Tues. after 5: 30 shopped a little bit and went over to pick up order and no one was at desk; waited and waited with others; I finally left; then I received a text that my order was returned. will never order online again.
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November 2024 by Shorty Nix
I want to share my experience with Macy's in hopes others may think twice before shopping there. Typically, I shop at Neiman Marcus, but when I needed a mattress, I decided to try Macy’s, unaware Neiman Marcus also offered mattresses. I even signed up for a Macy's credit card to receive a discount, which seemed like a good idea—until everything turned into a nightmare.
The mattress description on Macy's website was misleading; it was advertised as medium firmness, but it was extremely hard. I immediately reached out to customer service, explaining that the mattress did not match the description, and I wanted a refund. However, I was told I would need to cover shipping and a restocking fee, which I felt was unfair given the inaccurate product information.
Unfortunately, customer service was not only unhelpful but actively frustrating. I was left on hold for long periods, and it felt as though the representatives were stringing me along. After days of repeated calls, I was finally told that all fees would be waived. But the entire return process was chaotic; even the pickup was scheduled incorrectly, forcing me to reschedule to accommodate my work hours.
Weeks later, I was told I’d receive a full refund, which would reflect on my credit card soon. Due to my busy schedule, I trusted the issue was resolved. Months later, however, I discovered that Macy’s had not refunded me but instead reported the balance as delinquent. My balance had also increased to over $300 due to penalties, and this had negatively impacted my credit score. When I followed up, Macy’s had no record of the representative’s promise to refund the amount fully.
This experience has been extremely disappointing and damaging to my credit. Macy’s has shown a lack of respect for customers, and the entire process felt dismissive and unprofessional. I urge others to consider shopping elsewhere if they value fair treatment and customer respect. Don’t settle for poor service—your hard-earned money deserves a better experience than what Macy’s provides.
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November 2024 by Billy Jacobs
Just went in to do a return for my mother. Big store
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October 2024 by dennis gordon
The lady in returns was very rude and off-putting!
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September 2024 by Deonte S
A quick spot to grab something for the day or to the beach. Macys is not what they use to be but it’s definitely worth it. You may find some hidden gems!
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September 2024 by Becky Mather
Not for the big guys. Great if you are average size but big and tall is very limited
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September 2024 by Shreemanth Ravishankar
Large variety of options of clothes, toys, furniture and household.
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August 2024 by Nadir Khitran
Get here when you dont want to stay on the screen shopping.
They have alot of stuff and sometimes also have good deals at Backstage
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July 2024 by Justin Diehr
Big, expansive, a bit expensive. Don't expect deals, like it's a TJ Max & you will be fine. Remember that you went to Green Hills Mall.
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June 2024 by David
Chadwick is awesome! Great manager and very nice ?. Very satisfied with the service!
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June 2024 by RousFitness
I always love macy's this store have very good clothes and very affordable
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June 2024 by Alyssa Hadley
Awesome Macy’s. Helpful employees. Great clearance options. Over-all amazing experience. 10/10
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June 2024 by Colby Snook
Overpriced
