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November 2023 by Karen Garren
Was looking for premium bed pillow. Visited the Green Hills store and spoke with a salesperson named Jake. He showed me several pillows and explained the differences of each. I chose a Tempur-pedic medium firm queen size cooling solid foam pillow. I believe I will be quite pleased with it. Jake was great to work with. If you need a pillow or mattress give them a try!
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November 2023 by Patricia Violett
I had the pleasure of working with Barbi. I found her to be informative, knowledgeable and kind. My first contact was by phone and information was given over the phone and then followed up by a email. I made two in person visits that resulted in a purchase. I would recommend this store and definitely this advisor.
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November 2023 by Sarah Katko
Brandon was wonderful in helping us pick out a mattress. He wasn’t pushy and respected our budget. We went for the Black Friday deals and we’re not disappointed! He explained everything pros and cons etc and was very knowledgeable. This is our second time buying a mattress from mattress firm and it was just as painless this time as it was last time!
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November 2023 by Sarah Decker
If you are looking for a mattress in the Nashville area, spare yourself the visit to all other mattress stores and go see Barbi at the Green Hills mattress firm. She is exceptional. Not only does she know more about mattresses than any other sales person I spoke to at other places, she has a very warm and low key approach that makes you feel so comfortable. It’s obvious that she truly wants to help you find what’s best for you at a price point you are comfortable with. And she’s a lovely person too! Highly recommend.
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November 2023 by Michelle Summers
Fantastic experience! Barbie was so helpful and went above and beyond to ensure we got what we were looking for, and spent the least amount of $$ too! Even available to get next day delivery (for no cost!) highly recommend
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September 2023 by Noah Hubbard
My girlfriend and I came in to this store fresh off one of the single worst customer service experiences I’ve ever had at Ashley Home Furniture Store. Jake and Barbie, the two sales people, were super nice, listened to us and what we were looking for, and made the entire process of picking and purchasing our first ever King sized mattress set absolutely brilliant and easy. Essentially a complete night and day, 180 turn on the experience we had at Ashley. We will absolutely come back here the next time we are in the market for a bed. Cannot say enough good things, and would give more than 5 stars if it were possible.
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September 2023 by Lucie Cammack
I had purchased a hybrid mattress that I was not pleased with and the salesperson that helped me initially facilitated an exchange for another mattress. I appreciate the opportunity to be able to do this. I would definitely use Mattress Firm for any future bedding needs!
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September 2023 by Eric Newell
Had yet another great experience at Mattress Firm! One does not buy these things often but every time I have done business with Mattress Firm, it has been nothing short of an absolute pleasure. The entire staff is cheerful and knowledgeable, we worked with Lee and must say that he is a genuine professional. He worked hard to understand what we were seeking and match us with what we really wanted. He took the time to educate us on the differences and options and helped us land the right ones for us. They take sleep seriously, they are not just selling beds - there is a heavy focus on sleep science and our how our bodies go through the process. An easy 5-star business to say the least.
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August 2023 by heather kollist
Barbi, Lisa, and Jake were the best!!I needed a mattress last minute, and in calling around, Lisa was the nicest, most helpful person I talked to. I’d had a medical treatment and couldn’t get out, so the next day, my experience on the phone with Lisa is why I drove past the closest location and went to the Green Hills store. Lisa wasn’t working today, but Barbi was The Best!! She was quick and to the point. Found the best mattress for me, saved me hundreds of dollars on selection, and managed to find a delivery slot for me!! And Jake helped when the system acted up taking my payment.This was the absolute best store for my needs, and (listen up, corporate) has the best team of staff around. I called and visited almost a half dozen stores, and nothing came close to the help and friendly service I got from the staff at this store. Green Hills Mattress Firm will have my repeat business if I ever need them again. ??I have since had it delivered… and the delivery guys were just as amazing!! Friendly, helpful, and professional! Such a great purchasing experience!!
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August 2023 by Anjou Gerhardt
Called in and asked Barbi to look up a previous order from 4 years ago because I wanted to reorder. The product I had bought was that good. She found the order, confirmed no changes in h toe product, confirmed it was in stock, scheduled delivery for two days later, and sent me a link for payment. Never left the house. Done in 15 minutes. Great experience!
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August 2023 by Marjan Vafaie
Barbi was very helpful and guided me to the best products for my concerns. Yes you can buy mattresses online based on reviews and ratings, but for me, the ability to lay on the mattresses and find the proper pillow for my body size while interacting with a knowledgeable person is what matters, especially since mattresses are not an easy return. Also, the benefit is upon delivery they will set up and remove your old bed for recycling (for a fee) which is not something even Costco would do and that was a huge factor in my decision
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August 2023 by Kellie Robinson
Barbie sold me several mattresses for personal and business purposes. She always does a great job and is very knowledgeable about the Mattress Firm products! She has given me fantastic service every time I have dealt with her! I always request Barbie when I come into the store.
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July 2023 by Diana B.
We had the easiest mattress shopping experience here ever. Barbie was lovely - helped us find exactly what we wanted at the price point we wanted, get us set up with delivery, walked us through returns etc. We were in and out very quickly.Store set up is pretty typical and they have all sorts of beds all over the price range. Lots more that they can order for you that aren't on the display floor.We got lucky and were able to receive next day delivery.The delivery team that brought us our mattress was super nice and professional. Arrived in the delivery window and had no issues. So from start to finish we were really well taken care of.
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July 2023 by Amanda Lindemann
This place is absolutely wonderful! I order a mattress from them yearly. And I can do it all over the phone because they have such great service and record keeping. They put the customer before all else and are very honest with the latest in the mattress industry.
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July 2023 by Pamela Talley
Excellent, low pressure but helpful recommendations from Barbie at the Green Hills Nashville location. Super helpful in finding the right new mattress for me.
